This document discusses communication and provides definitions and examples of different types of communication. It defines communication as conveying a message from a sender to a receiver through a channel, with feedback from the receiver. It describes communication as a two-way process and identifies three main types: verbal, non-verbal, and written. Verbal communication includes discussions and interviews, while non-verbal involves body language and expressions. The document also briefly mentions empathy, positive body language, ego states, and the Johari window model of self-awareness.

1. PD
Jaifar. K. U
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2. Communication
It is a process of conveying a message from sender to receiver through
the channel and the receiver sends the feed back to the sender.
It is a two way process and is not complete unless the receiver has
understood the message completely.

3. Flow chart of Communication
Sender
Messenger
Channel
Receiver
Feedback

4. Types of Communication
 Communication can be classified into 3
 Verbal Communication
 Non-verbal Communication
 Written Communication

5. Verbal Communication includes monologue, dialogue, group
discussion, debate, interview etc.
Non-Verbal communication or Silent communication includes eye
contact, facial expressions, body language, grooming, attitude etc.

6. What is Empathy?
Empathy is the ability to not only know or detect what others
are feeling, but to also experience that emotion yourself. In other
words, it is the ability to identify with the feelings and perspectives of
others & to respond appropriately to the feelings and perspectives of
others.
Empathizing with someone is not the same as pitying or feeling
sorry for him or her. It is entirely different. When you pity another
person, you look down on him or her. You think “What a terrible situation
that person is in” or even say “Thank goodness, I’m not in that situation.”
Pity sets you apart; empathy brings you together.

7. Why is Positive body language is
Important?
Having a positive body language is like two voices
proclaiming your praises instead of one. In addition, people are always
more likely to remember what they see, and a few seconds of body
movement can be worth an entire conversation.

8. Explain the three Ego states ? Please detail
on Johari Window ? How do you develop an
Open self personality ?
Every human being behave in different ego states depending
upon moment & person.
We operate from three ego states :-
 Parent Ego
 Adult Ego
 Child Ego

9. Adult Ego : Also called Thought Ego. It is achieved by our own
learning & it needs confirmation.
Parent Ego : Also called Taught Ego. The behaviors, thoughts &
feelings are copied from parents or parent figures.
Child Ego : Also called Felt Ego. It is achieved by learning from
feelings. It makes us very creative.

10. It is a tool created by Joseph Luft and Harry Ingham in
1955 in the United States, used to help people better understand their
interpersonal communication & relationships.
Johari window is divided into four areas :-
 Open self ( Known self )
 Hidden self
 Blind self
 Unknown self

12. Team Work
Teamwork is defined as a joint action by a group of people, in
which each person subordinates his or her individual interests and
opinions to the unity and efficiency of the group.
The most effective teamwork is produced when all the
individuals involved harmonize their contributions and work towards a
common goal.

13. Thank You…..