The document outlines the fundamental aspects of verbal communication, including its definition, types, levels, and barriers. It emphasizes the importance of empathy in fostering deeper connections and effective communication. Additionally, it provides strategies for overcoming communication barriers and highlights essential tools for effective communication.

1. COMMUNICATION
V E R B A L
THE JOURNEY WE DEFINE

2. WHAT
WILL
WE
LEARN ?
- What is verbal communication
- The process of communication
- Types and Levels of communication
- Barriers
- Tools for effective Communication

3. ITS JUST
ABOUT
WHAT AND
HOW WE
SAY
ITS ALSO
ABOUT
LISTENING
WHAT WE
HEARD
OR IS IT ?

4. THE PROCESS

5. Of the two, empathy is a deeper feeling,
but sympathy can be just as honest and
heartfelt. However, empathy can forge a
deeper and more meaningful
connection, thus serving as a bridge for
greater communication between
individuals or between a leader and his
or her followers.
WHICH
WAY TO
GO ?
EMPATHY
SYMPATHY
Understanding what others are feeling
because you have experienced it yourself
or can put yourself in their shoes.
Acknowledging another person's
emotional hardships and providing
comfort and assurance.

6. VERBAL
NON - VERBAL
WRITTEN
TYPES & LEVELS
DEFENSIVE
RESPECTFUL
SYNERGISTIC
TRUST
COOPERATION

7. BARRIERS
PHYSICAL
ENVIRONMENT
CULTURAL
DIFFERENCES
PSYCHOLOGICAL
VARYING
PERCEPTION

8. OVERCOMING THE BARRIERS
1. Paying proper attention towards Speaker/ Listener
2. Delivering message in crystal clear Manner
3. Delivering messages skilfully
4. Using multiple channels to communicate
5. Ensuring appropriate feedback
6. Be aware of your own state of mind/emotions/attitude

9. TOOLS
Clear
Concise
Concrete
Correct
Coherent
Complete
Courteous
CONFIRM
8 c

10. Thank YouIMPLEMENT & SHARE
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