Internal Vs External Communication 1

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Mohammad Khaleque (Mak)

This document discusses important communication skills including focusing on the other person, awareness of the situation, building rapport, having an objective, acknowledging feelings, using an assertive communication style, being non-judgmental, employing body language, asking questions and listening, providing demonstrations that engage the five senses, and communicating with clarity.

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Internal Vs External Communication 1

1.

2. Your‘focus’ on other person

3. Awareness of what is happeningRapport Objective Feelings & Emotions SELF YOUR COMMUNICATION STY LE IS A REFLECTION OF HOW YOU TALK TO YOURSELF! What is in it for me? WIIFM Assertive (the ability to say ‘No’) Being Non-judgmental Body Language Asking questions & Listening (Imagination) Demonstrations (Five senses) Clarity