Name : Hassan Alam Usmani
Batch: B 3 (55)
Assessor’s name: Ms. Tanu Bhargava
Unit Title: Self Development
Course Title: Frankfinn Diploma in
Hospitality, Travel and Customer
Any attempt at any level cannot be satisfactorily
completed without the support and guidance of
learned people. I would like to express my immense
gratitude to Ms. Tanu Bhargava for her constant
support and motivation that has encouraged me to
come up with the assignment. I am also thankful to
all my classmates for their whole hearted support.
My specially thanks to Frankfinn Institute and Ms.
Shalini Chandra(Head of the Lucknow centre) to
giving me a great opportunity for developing my
Personality is sum total of all Physical,
Mental, Emotional Attitudes, Values,
Interests and Motivational Factor.
Personality is the sum total of our outer
personality and inner qualities.
In my opinion, personality is an
outward exposition of the inner man.
The EXTROVERT The INTROVERT
Extrovert personality is Introvert personality is
bold, daring, fun loving reserved, shy and
and always responding to with
communicating first. some persuasion.
Before joining of And now I am a
Frankfinn a was a extrovert person.
A technique that enables a group or
individual to move from everyday problems
and traditional strategies to a fresh
SWOT is an acronym for: :
S – Strengths
W – Weaknesses
O – Opportunities
T – Threats
Strength- My strength is that I am always
communicate first, friendly behavior, decent smile,
empathic, helping nature and positive attitude etc.
Weaknesses- Less Confidence, Body Language
English and Communication.
Opportunities -Ground Staff, Customer Care Help
Line Hospitality:- Hotels, Restaurants and Café Shops
Travels and Tourism :- Travel Guide, Tour Executive
Threats - High Competition Recession Experience
People are in the Race.
Perception is an intellectual process where an individual
organizes and interprets his sensory impression to give
meaning to the environment.
A perceptive person is informed, appraised, aware, sharp
• Perception works in different ways for different people, for
example, a common man’s perception of robbers on a
lonely road may be to surrender but for Rajnikant will have
totally different perception.
• Perception use all the five senses of Sight, Sound, Touch,
Taste and Smell to create images and produce a behaviour.
I think Amresh Puri is the best
example because he mostly played
negative roles of his professional
life but in personal life he was a
The ability to … ‘‘ Understand the needs and feeling of
oneself and other people.’’ Manage one’s own feeling.
Respond to others in appropriate way.
Emotional intelligence can be categorized into five
1 –Self –Awareness
4-Handling and Building Relationships
Everybody has the same amount of Time and No one in
this world has more time than anyone else. Time
Management is important for us .Person who has to
managed the time surely he gets success earlier than any
Time Management cover almost all areas of our life,
some examples are:
1-CHILDREN use Time Tables in school
2-EXECUTIVES use Diaries and planners.
3-HOUSEWIVES use simple Calendar to manage their time.
Successful people know the value of time and
hence, use time wisely to produce excellent
result in all areas of their lives.
These are the Time And how We over come
wasters them by
Talking too long on the phone Schedule phone calls with end times
Too frequently browsing social
media sites Set a time limit for non-task-related
Incessantly preparing and not
Make a short daily to-do list and say
no to tasks not on that list
Failing to say no to unrelated Set deadlines and alarms for you to
tasks complete tasks
Failing to ask for help or follow Close your Internet browser or
directions unrelated windows to avoid
Waiting until late in the day to distraction
do tasks Set your Chat status to “Busy” or go
Focusing on smaller, less
Place your phone on “Do Not
The Johari Window developed by Joseph and
Harry. Johari window is method or tool to describe
one’s personality. Johari window helps us to know
The four types of self in the johari window format
Open self personality .
blind self personality .
hidden self personality .
unknown self personality .
Blind self personality-when others knows more about a
person than the person, such a state is called the BLIND
Hidden self personality-when a person ‘knows’ but is
unwilling to share due to shyness ,uncertainty or a lack of
confidence, such a personality is called the HIDDEN SELF
Unknown self personality-Neither the person or oters
know the personality is called UNKNOWN SELF
Ego states are unrelated to chronological age. Each
human being are several human beings , existing at
the same time depending upon how the person is
behaving at any moment. We operate from three ego
Dr. Kalam was
of India. He
was the leader
of nation so
he has many
Good Organize r
and people skill
For these qualities
I found him a
Barriers or blocks to successful communication are like
iceberg in the path of a ship sailing in an ocean.
There are three major blocks to communication.
Personal –personal barriers include moods,
communicating with non-decision makers,
differing IQs and EQs.
Physical -Physical barriers include faulty
equipment, doors, partitions and all physical
blocks to communicating.
Semantic –semantic barriers are language barriers.
. Barriers That I faced Semantic Barrier:- When we
went to BACHPAN DAY CARE CENTRE, it was the
most difficult task for us to communicate with them.
We didn’t know how to communicate with mental’s
because they cant understand and speak and we didn't
know their language.
How I Removed Semantic Barrier:- It was difficult to
communicate with Mental child, but we did. We learnt
their basic signs there feelings with help of Director
madam and their Teacher and we communicated.
Respect to elders and parents- if we respect our
elders and parents then we also take respect of ours
younger's and elders.
Value of time- understand the value of time because
if it has gone it will never come back.
Forget your past- forget your past and plan how to
bright your future.
These are the moral values which we adapted
our parents it can help us to shining our