3. Skills for responding
Observe the speaker
Use active listening
Empathize – do not tell the person
their emotions are “wrong”
Focus on the person – not your
own stories
4. Skills for responding
Observe the speaker
Use active listening
Empathize – do not tell the person
their emotions are “wrong”
Focus on the person – not your
own stories
5. Skills for responding
Observe the speaker
Use active listening
Empathize – do not tell the person
their emotions are “wrong”
Focus on the person – not your
own stories
6. Skills for responding
Observe the speaker
Use active listening
Empathize – do not tell the person
their emotions are “wrong”
Focus on the person – not your
own stories
7. Responding to Grief
We often respond to grief with well-
meaning but ultimately disconfirming
phrases that basically tell the person to
“get over it”
8. Responding to Grief
People must have time to grieve and
experience negative emotions. It’s ok for
them to talk about it.
Guidelines pg 192
