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Understanding Work 
Teams
In today’s business 
world, teams are 
EVERYWHERE, as a 
means for 
management to 
democratize 
organizations.
• Interacts primarily to share information 
and make decisions. 
• The Group’s performance is just a 
collection of each’s personal 
contributions. 
• In work teams, members coordinate 
their efforts and work together. 
8 
Work Groups
• Problem-solving teams: 5-12 employees 
get together a few hours each week to 
discuss ways to improve things. 
• Self-managed work teams: Teams that 
solve problems AND implement solutions 
and are responsible for outcomes. 
• Cross-function teams: Members from 
different areas at the same level come 
together to accomplish specific tasks. 
9 
Teams
• Virtual Teams: Dispersed members use 
technology to maintain contact. They 
collaborate online, use videoconferencing 
(Skype) 
• Multi-team Systems: Collections of 2 
or more interdependent teams that 
share a goal. 
10 
Teams
What Makes Teams 
“EFFECTIVE.”
Building Trust in 
Teams
Personalities
Organizational 
Demography 
(Diversity)
• 2 major research studies conclude 
demographic diversity is unrelated to 
overall team performance. 
• 1 research found race and gender are 
negatively tied to performance. 
• Leadership can improve the performance 
of diverse teams. 
• Keeping teams small is the key to 
improving group effectiveness. 
• High performing groups contain people 
who prefer to work in teams. 
20 
Member Diversity
Team Processes
• Common plan and purpose: Clear sense 
of what needs to be done and how. 
• Specific goals: Specific, measurable, and 
realistic performance goals. 
• Team efficacy: effective teams believe 
they can succeed. 
• Mental models: mental representations 
of the key element’s in the team’s 
environment that members share. 
• Conflict levels: Conflict isn’t always bad. 
22 
Team Processes
Conflict in Teams
Turning People into 
Team Players
• Select people that can deliver on their 
team roles. 
• Provide training to build team skills 
(communication, negotiation, conflict 
resolution.) 
• Foster a strong TEAM dynamic (we’re in 
it together.) 
• Reward cooperative behavior. 
• X. 
27 
Making Team Players
DISCUSSION 
Is it a good idea to reward 
good team players?
Teams NOT Always 
the Solution
Teamwork Not Always Desired 
• Requires more time and resources. 
• Benefits don’t always exceed the costs. 
• Does the work REQUIRE or will it 
BENEFIT from the collective effort? 
• Can the work be done better with more 
than one worker? 
• Are the members of the group inter-dependent? 
• Does the work create a common purpose 
or set of goals for group members. 
33
What this all means 
for managers.
• The best teams all share common 
characteristics. 
• Successful teams have good leadership, 
trust, performance and rewards that 
reflect team contributions. 
• Successful teams have members who 
believe in the team’s capabilities. 
• Difficult to create team players when 
society rewards and promotes individual 
behavior. 
35 
Management Impact
Org behavior chpt10_workteams
Org behavior chpt10_workteams

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Org behavior chpt10_workteams

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  • 7. In today’s business world, teams are EVERYWHERE, as a means for management to democratize organizations.
  • 8. • Interacts primarily to share information and make decisions. • The Group’s performance is just a collection of each’s personal contributions. • In work teams, members coordinate their efforts and work together. 8 Work Groups
  • 9. • Problem-solving teams: 5-12 employees get together a few hours each week to discuss ways to improve things. • Self-managed work teams: Teams that solve problems AND implement solutions and are responsible for outcomes. • Cross-function teams: Members from different areas at the same level come together to accomplish specific tasks. 9 Teams
  • 10. • Virtual Teams: Dispersed members use technology to maintain contact. They collaborate online, use videoconferencing (Skype) • Multi-team Systems: Collections of 2 or more interdependent teams that share a goal. 10 Teams
  • 11. What Makes Teams “EFFECTIVE.”
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  • 20. • 2 major research studies conclude demographic diversity is unrelated to overall team performance. • 1 research found race and gender are negatively tied to performance. • Leadership can improve the performance of diverse teams. • Keeping teams small is the key to improving group effectiveness. • High performing groups contain people who prefer to work in teams. 20 Member Diversity
  • 22. • Common plan and purpose: Clear sense of what needs to be done and how. • Specific goals: Specific, measurable, and realistic performance goals. • Team efficacy: effective teams believe they can succeed. • Mental models: mental representations of the key element’s in the team’s environment that members share. • Conflict levels: Conflict isn’t always bad. 22 Team Processes
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  • 26. Turning People into Team Players
  • 27. • Select people that can deliver on their team roles. • Provide training to build team skills (communication, negotiation, conflict resolution.) • Foster a strong TEAM dynamic (we’re in it together.) • Reward cooperative behavior. • X. 27 Making Team Players
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  • 31. DISCUSSION Is it a good idea to reward good team players?
  • 32. Teams NOT Always the Solution
  • 33. Teamwork Not Always Desired • Requires more time and resources. • Benefits don’t always exceed the costs. • Does the work REQUIRE or will it BENEFIT from the collective effort? • Can the work be done better with more than one worker? • Are the members of the group inter-dependent? • Does the work create a common purpose or set of goals for group members. 33
  • 34. What this all means for managers.
  • 35. • The best teams all share common characteristics. • Successful teams have good leadership, trust, performance and rewards that reflect team contributions. • Successful teams have members who believe in the team’s capabilities. • Difficult to create team players when society rewards and promotes individual behavior. 35 Management Impact