This document discusses verbal and non-verbal communication. It defines communication as sharing ideas, thoughts, and feelings with others. There are two types of communication: verbal, which uses words, and non-verbal, which involves facial expressions, gestures, body language, eye contact, touch, and appearance. Non-verbal forms, such as eye contact and body language, account for 65% of daily communication. The document explores several non-verbal communication forms, including facial expressions, posture, touching, gestures, and personal space.

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2.  What is communication?
 What is non-verbal communication?
 Verbal communication with non-verbal
communication
 Difference between verbal & non-verbal
communication
 Importance of non-verbal communication
 Forms of non-verbal communication
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3.  Communication is the process of sharing our ideas,
thoughts, and feelings with other people and having
those ideas, thoughts, and feeling understood by the
people we are talking with.
 There are 2 types of communication.
1. Verbal communication
2. Non-verbal communication
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4.  Non-verbal = communication
communication without words
 Facial expressions, gestures, body language,
paralanguage,
distance, eye contact,
touch, and appearance.
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5.  The verbal communication and non-verbal
communication are interconnected and they
operate together in communication.
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6.  Verbal and non-verbal are all types of
communication. But the difference between
them is that we use our voice in verbal
communication and we use body signs in
non-verbal communication.
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7.  Non-verbal communication plays an
important role in how people interact with
one another. People are using around 35%
verbal communication and
65% non-verbal communication
in daily life.
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8.  Eye contact
 Facial expressions
 Posture
 Haptic or Touch
 Gestures
 Personal space
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9.  Eye contact, a key
characteristic of
non-verbal
communication.
 Expresses much
without using a
single word.
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10.  Facial expressions
are the main
characteristics of
non-verbal
communication.
 Your facial
expression can
communicate
happiness, sadness,
anger or
fear.
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11.  Posture and how you carry your self tells a lot
about you.
 How you walk, sit, stand or hold your head not
only indicates your current mood, but also your
personality in general.
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12.  Haptic communication is
communicating by touch.
 Touch is the characteristic
of nonverbal
communication and used
when we come into
physical contact with other
people.
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13.  A gesture is a characteristic
of non-verbal
communication in which
visible body actions
communicate particular
message.
 Gestures include movement
of the hands, face or other
parts of body.
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14.  Personal space is your
“bubble” – the space you
place between yourself and
others.
 This invisible boundary
becomes apparent only
when someone bumps or
tries to enter you
bubble.
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