This document discusses non-verbal communication and its importance. It defines non-verbal communication as communication without words through body language, gestures, facial expressions, eye contact, touch, posture, and voice. Some key points made are: - Non-verbal communication accounts for 65% of daily communication. - There are four types of non-verbal communication: aesthetic, physical, sign, and symbol. - Improving non-verbal communication skills involves being conscious of one's own body language and adapting it to the situation. - Maintaining eye contact, having aware posture, reinforcing words with tones and gestures, and showing respect are ways to improve non-verbal skills.

1. BY :-
AJAY PATIDAR
RANVEER SINGH
AYUSH LATHI
GAURAV CHAUDHARY

2. BUSINESS
COMMUNICATION
 Communication is process of exchanging,
ideas, thoughts, emotions through speech
signals, writing or behaviour.

3. MEANS OF
COMMUNICATION
Verba
l Non
Verbal
Communication

4. WHAT IS NON VERBAL
COMMUNICATION?
Non verbal communication
=
communication without words
 “The most important thing in communication is
to hear what is not being said.”
PETER F. DRUCKER

5. Non verbal communication
Non verbal communication includes all
unwritten and unspoken messages ,both
intentional and unintetional.
FEATURES :-
 Flow through all acts of speaking and writing.
 Wordless messages
 Creative activity, create by mind

6. Does Not Use Words...
Takes place extensively at every level-
 individual, family, social and
organisational.
One of oldest form of communication
developed much before oral
communication or languages came into
being.

7. Forms of non verbal
communication
Body
Movements
Eye Contact
Facial
Expression
TouchVoice
Gesture
&
Posture

8.  BODY MOVEMENTS
 Balance movements with verbal cues
 Avoid random movements.
 Step forward to indicate you are arriving
at a point.
 Always lead with your foot nearest your
destination.

9.  FACIAL EXPRESSION
 key characteristics of non verbal
communication.
 Communicate happiness, sadness,
anger or fear.
 Determine what people are thinking and
feeling.
 EXAMPLE: someone telling you
everything’s fine when their faces look
sad.

10. GESTURE AND POSTURE
 Visible action communicate particular message.
 POSTURE and how you carry yourself tells a
lot about you. How you walk, sit, stand or hold
your head not only indicates your current mood
,but also your personality in general.

11. GESTURE AND POSTURE

12.  EYE CONTACT
 Eye contact is a key characteristics of
non verbal communication, expresses
much without using single word.
 Eye contact also establish nature of
relationship.

13.  TOUCH
 Touch is the characteristics of non verbal
communication and used when we come into
physical contact with other people.
 For example: we use handshakes to gain
trust and introduce ourselves.

14. IMPORTANCE OF NON
VERBAL COMMUNICATION
Verbal and non verbal communication
plays an important role in how people
interact with one another. People are
using around 35% verbal
communication and 65% non verbal
communication in daily life.
1st Qtr
2nd Qtr

15. There are 4 types of non verbal
communication
 Aesthetic
 Physical
 Sign
 Symbol

16. Aesthetic communication
involves creative expression
Like- art, dance, music, theater, etc.

17. Physical communication
involves bodily movements used
during social interaction
Such as smile, anger, happiness, love etc.

18. Sign and Symbols

19. Best Examples :-
 Silent movie – understood by everyone
 Traffic police also uses non verbal
communication while controlling traffic in
cities.
 In childhood most of play DAMSHARAS
game. However, the meanings we give to
non-verbal communication will depend on
how our culture has conditioned us.

20. Improving Nonverbal
Communication skills
 When sending messages
 Be conscious of non verbal behaviour.
 Be purposeful in use of non verbal.
 Make sure non verbal are not distracting.
 Adapt to the situation.

21. Improving Nonverbal
Communication skills
 When receiving messages
Don’t automatically assume.
Consider gender, culture and individual
differences.
Use perception checking.

22. How To Improve Your Non-
verbal Communication Skills
 Maintain eye contact
 Be aware of your posture
 Reinforce your words with tones and gestures
 Use appropriate gesture to support your points
 Show respect for speaker and listeners
 Touch people only when acceptable