The document discusses plans to integrate the network operations center (NOC) and security operations center (SOC) at an organization into a single IT infrastructure organization over the next few months. This integration aims to [1] improve service and enable increased collaboration by reducing barriers between teams and simplifying service models, [2] leverage opportunities to align resources with goals through more integrated tools and functions, and [3] foster consistent planning and infrastructure innovation. The organization will host workshops for NOC and SOC staff to help define what the integrated organization should look like going forward.

1. NOC and SOC – Looking
Forward

2. Goal
2
• Over the next few months, we will integrate the NOC and SOC into a single IT
Infrastructure organization with a unified management approach and shared services

3. Why?
3
• Integrating the SOC and NOC into a single unified organization allows
us to:
• Improve Service:
– Reduces organizational and procedural barriers to shared work and incident
response
– Simplifies service delivery and support models for HUIT customers
• Enable Increased Collaboration:
– Leverages opportunities for more integrated tools, investments, and business
functions
– Better aligns our resources and priorities with HUIT Goals and CTO Office
– Fosters consistent architectural planning
– Allows for the creation of an engine for infrastructure technology innovation

4. What’s Next?

5. Help Us Define the Future
5
• We invite you to participate in a series of workshops to help define what an integrated
NOC and SOC should look like
• We will host 5-6 workshops over the next 2 months with participation from both NOC
and SOC staff
• Likely topics will include:
– Architecture and Innovation
– Building common practices for Engineering teams
– Security Operations for Infrastructure
– Monitoring, Management, and Automation
– Cloud Program Integration
• This is your chance to help shape the organization, services, and strategy for our team
over the next several years.
• Come join us!

6. Summary: What this integration IS and ISN’T
6
What it IS
• Rationalizing services, resources, processes, and technologies across all of
infrastructure to make us more efficient and effective;
• Thoughtfully creating a unified, cohesive, and integrated set of infrastructure services
that makes sense to our customers;
• Positioning ourselves to better take advantage of the changes taking place within the
IT industry, e.g. Cloud, Infrastructure as Code, Security;
• Giving our employees opportunities to learn and grow in a much broader context; and
• Transparency and inclusiveness in our approach and what we’re trying to accomplish.
What it ISN’T
• Consolidation or finding staffing redundancies between the NOC and the SOC;
• One group subsuming another group; and
• Abandoning the best practices that are currently in place…in both the SOC and NOC

7. Questions?