A Network Operations Center (NOC) houses the equipment and personnel needed to monitor networks from a centralized location, with the overall goal of maintaining smooth and uninterrupted network operations. NOC technicians are responsible for monitoring networks 24/7 to ensure 100% uptime and prevent disruptions to business productivity and profitability. They troubleshoot any issues across the network using standard procedures. Elements of an effective NOC include vendor ticket management, incident management, monitoring policies, root cause analysis, documentation, reporting, and escalation procedures for complex issues.

1. WHAT IS
NOC?

2. NOC
Why do we need a NOC
Security and Elements of NOC
Types of NOC
Model Architecture
PRESENTATION OVERVIEW
NETWORK OPERATIONAL CENTER

3. A NETWORK OPERATIONS CENTER (NOC) HOUSES
THE EQUIPMENT & PERSONNEL FOR MONITORING
A NETWORK OF COMPUTERS FROM A CENTRALIZED
LOCATION. THE OVERALL FUNCTION OF A NOC IS TO
MAINTAIN THE NETWORK UPTIME WITH SMOOTH
& UNINTERRUPTED OPERATIONS.
NETWORK OPERATIONAL CENTER

4. NOC Engineer or NOC Technicians are accountable for
maintaining 100% network uptime by monitoring network
24/7/365.
They ensure the connectivity of an IT system is glitchfree
so that the productivity& profitability of the business is not
compromised
They are also responsible for monitoring every net flow,
hop, server and endpoint attached to a Managed Service
Providers (MSP’s) client networks.
WHY DO WE NEED A
NOC?
THE ENDLESS DEBATE

5. They keep a close eye on network’s infrastructure to
ensure the system’s uptime is not compromised due to
malware, network errors or other network related issues.
They deal with the complex networks and troubleshoot if
required by following the standard procedures.+
The high functional NOC help technicians in identifying
problems across the network before it occurs.
WHY DO WE NEED A
NOC?
THE ENDLESS DEBATE

6. Security and data protection is confirmed as the top
business priority for 2018, with higher ratings than last
year. Awareness of requirements is growing, and as
security concerns remain overriding, the protection of
proprietary information and data is crucial in order to
safeguard a organizationss reputation for reliability and
solidity.
SECURITY AND
ELEMENTS OF NOC
SECURITY OF NOC

8. Vendor Ticket Management: A Vendor ticketing system
showcases all the information related to the open tickets
such as priority task, urgent issues, the person who is
handling the task, and the pending issues.
Incident Management: Identify the incident, find the
underlying problem and fix it immediately to ensure the
operation is running smoothly & the business is not
affected.
Standard Monitoring Policy: Define and implement
standard monitoring policy & procedures for performance
forecasting and capacity monitoring for Telecom network
SECURITY AND
ELEMENTS OF NOC
ELEMENTS OF NOC

9. Root Cause Analysis: Use Root Cause Analysis (RCA) to
identify root problems for performance improvement &
easy connectivity.
Documentation & Reporting: Track & document each and
every issue to maintain a healthy knowledge base.
Escalation: Sometimes the problems are too complex to
be resolved by level-1 or level-2 engineers & thus the same
need to be escalated to the higher management for
assistance.
SECURITY AND
ELEMENTS OF NOC
ELEMENTS OF NOC

10. TYPES OF NOC

11. NOC ARCHITECTURE

12. SUJIT MALIK
MILIT, GIRINAGAR, PUNE.
PHONE NUMBER
9690717300
EMAIL ADDRESS
msujit_milit@dit.ac.in
THANK YOU
FOR QUESTIONS & INFO: