Top 10 Network Operation Center Best Practices
In this free ebook you'll find tips
and best practices related to:
5 Essential tools NOC must have:
1. How to develop and maintain team knowledge and skills
2. Training new NOC Team
3. Improving communication and collaboration within and outside the NOC
4. Escalating, prioritizing, and handling problems
A network operations center, also known as a "network management center", is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
Network Operation Centre Highlights and Practices
In complex networks, the telecom operators and IT organizations can consider the report for high level planning and operations
A Network Operations Center (NOC) is a centralized location where a team of IT professionals monitor, manage, and troubleshoot a company's network infrastructure. The NOC is responsible for ensuring that the network is running smoothly and efficiently, identifying and resolving any issues that may arise, and proactively monitoring the network to prevent problems from occurring.
In a typical NOC, IT professionals use a variety of tools to monitor and manage the network, including network management software, monitoring tools, and security systems. They also maintain documentation of the network infrastructure, including diagrams, network configuration details, and other relevant information.
The NOC team is usually composed of network engineers, system administrators, and security experts, who work together to ensure that the network is secure, reliable, and available. They also provide technical support to users who experience problems with the network or related systems.
Overall, a Network Operations Center is an essential component of any organization that relies on a complex network infrastructure to conduct its business. It enables IT professionals to effectively manage and monitor the network, ensuring that it is always available and performing optimally.
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring management (RMM) tools.
A network operations center, also known as a "network management center", is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
Network Operation Centre Highlights and Practices
In complex networks, the telecom operators and IT organizations can consider the report for high level planning and operations
A Network Operations Center (NOC) is a centralized location where a team of IT professionals monitor, manage, and troubleshoot a company's network infrastructure. The NOC is responsible for ensuring that the network is running smoothly and efficiently, identifying and resolving any issues that may arise, and proactively monitoring the network to prevent problems from occurring.
In a typical NOC, IT professionals use a variety of tools to monitor and manage the network, including network management software, monitoring tools, and security systems. They also maintain documentation of the network infrastructure, including diagrams, network configuration details, and other relevant information.
The NOC team is usually composed of network engineers, system administrators, and security experts, who work together to ensure that the network is secure, reliable, and available. They also provide technical support to users who experience problems with the network or related systems.
Overall, a Network Operations Center is an essential component of any organization that relies on a complex network infrastructure to conduct its business. It enables IT professionals to effectively manage and monitor the network, ensuring that it is always available and performing optimally.
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring management (RMM) tools.
A Network Operations Center monitors the operation of hardware devices, software operating systems and applications. They also ensure IT services stay up and running and respond proactively to problems that may arise.
24x7 NOC services are setup to meet your infrastructure support requirements. NOC Services delivers the monitoring and management services includes network monitoring, server monitoring, application monitoring, website monitoring and US and Global 24x7.
Network Operations Center or NOC services involve Proactive Monitoring and Management of your network infrastructure. ConcordantOne Tech has proven expertise in Network Operations Management (NOC). ConcordantOne Tech provides 24/7 NOC Service.
The outsourcing of NOC services can provide many benefits to the business. This presentation talks about the benefits of outsourcing NOC services:7 benefits of outsourcing NOC services.
24/7 network monitoring and after hours maintenance support service - Concor...concordantone
ConcordantOne Tech is a company that outsources network monitoring services (NOC help desk) to companies around the world. We as a NOC service provider manage and monitor this IT infrastructure through the various RMM tools (Remote monitoring & management tool) which allows the NOC to take Remote access and further troubleshoot the alerts generated.
NOC services offer controls and monitors networks. These are consulted since they are reliable and have the best technology with latest tools. These services have high level of expertise and understanding of various technology platforms. We provide you outsourced noc and help desk services.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
Learn more about the Top 3 Help Desk Challenges and how you can best tackle them.
-- Difficulty of Handling Growing Ticket Volume
-- Complexity of Managing the Ticketing Process
-- Lack of Proper Reporting & Metrics
4 Keys to successful project management software implementation in big organ...Kolinger & Associates, LLC
Are you in the process of implementing project management software in your company? This article describes four significant areas of focus to ensure success.
This article reflects my experience leading an implementation in a 3500 member technology division of a Fortune 50 company.
Project management tools on the market are numerous and their sophistication is ever-increasing. While they provide many essential functions, advertise great ease of use, and get many project managers "excited", their implementation can easily become a runaway train. To some the reasons for implementation failure may appear obvious. Yet, due to the frequency of failed implementations I have concluded that it may be obvious only to those with painful hindsight.
A Network Operations Center monitors the operation of hardware devices, software operating systems and applications. They also ensure IT services stay up and running and respond proactively to problems that may arise.
24x7 NOC services are setup to meet your infrastructure support requirements. NOC Services delivers the monitoring and management services includes network monitoring, server monitoring, application monitoring, website monitoring and US and Global 24x7.
Network Operations Center or NOC services involve Proactive Monitoring and Management of your network infrastructure. ConcordantOne Tech has proven expertise in Network Operations Management (NOC). ConcordantOne Tech provides 24/7 NOC Service.
The outsourcing of NOC services can provide many benefits to the business. This presentation talks about the benefits of outsourcing NOC services:7 benefits of outsourcing NOC services.
24/7 network monitoring and after hours maintenance support service - Concor...concordantone
ConcordantOne Tech is a company that outsources network monitoring services (NOC help desk) to companies around the world. We as a NOC service provider manage and monitor this IT infrastructure through the various RMM tools (Remote monitoring & management tool) which allows the NOC to take Remote access and further troubleshoot the alerts generated.
NOC services offer controls and monitors networks. These are consulted since they are reliable and have the best technology with latest tools. These services have high level of expertise and understanding of various technology platforms. We provide you outsourced noc and help desk services.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
Learn more about the Top 3 Help Desk Challenges and how you can best tackle them.
-- Difficulty of Handling Growing Ticket Volume
-- Complexity of Managing the Ticketing Process
-- Lack of Proper Reporting & Metrics
4 Keys to successful project management software implementation in big organ...Kolinger & Associates, LLC
Are you in the process of implementing project management software in your company? This article describes four significant areas of focus to ensure success.
This article reflects my experience leading an implementation in a 3500 member technology division of a Fortune 50 company.
Project management tools on the market are numerous and their sophistication is ever-increasing. While they provide many essential functions, advertise great ease of use, and get many project managers "excited", their implementation can easily become a runaway train. To some the reasons for implementation failure may appear obvious. Yet, due to the frequency of failed implementations I have concluded that it may be obvious only to those with painful hindsight.
Successful DevSecOps Organizations - by Dawid BalutDawid Balut
Subject: Successful DevSecOps evolution through realistic expectations and company-wide transparency
Description:
Although most companies are somewhere in the middle and it's hard to really determine the factors that allow them to manage their security operations, there is a lot we can learn by studying the stories of companies that thrive on DevSecOps and those that really struggle to make it work. In my experience, the biggest reason for companies failing to succeed with DevSecOps is that instead of embracing it, they engage in the project with deep resistance because they know they haven't really done their homework and aren't prepared enough to comprehend the big-picture perspective.
During my presentation, I want to share with you my observations from over 5 years spent in the trenches, which should turn helpful if your goal is to build a DevSecOps roadmap that focuses on practicality and positive long-term influence at your organization.
The release of this video on my youtube channel has been approved by Joe Colantonio from SecureGuild 2019.
The move to Windows 7 can be overwhelming. What starts out as a simple OS migration can quickly snowball into an avalanche of sub-projects and interdependencies that bury you in stress and confusion. With proper planning and careful execution, however, you can navigate your Windows 7 migration with minimal pain, and come out of it with an IT infrastructure that is poised for the next generation of streamlined desktop management. View Eden’s “10 Ways To Stay On Track With Your Windows 7 Migration” to be sure that you’re headed in the right direction.
Observability has emerged as one of the hottest topics on the DevOps landscape. Organizations seek to improve visibility into their cloud infrastructure and applications and identify production issues that may negatively impact #customerexperience.
➡️ But what are some of the best practices for scaling observability for modernapplications?
➡️ What challenges are #cloudplatforms facing?
Explore how to overcome the challenges and unlock speed, observability, and automation across your DevOps lifecycle.
Application and Project Portfolio Management is the one of key tools for senior IT executives that helps them keep all their projects and applications aligned with overall business objectives.
ASAE Technology Conference and UNTECH10 case study. Tools and techniques I use to create a healthy project environment and effective governance for the membership systems platform of the Massachusetts Medical Society.
How organisational learning needs to change to meet today's challengesInfor CERTPOINT
How Speed and Technology Change Everything.
In the recent past, training was a process almost disconnected from the daily operations of the rest of the organisation. Sometimes this gap was literal - training was often confined to a separate building.
At the same time, however, training's value was seldom questioned. It was understood to have a positive, if usually unmeasured, effect. The role of training was 'building capability' - giving employees 'just-in-case' knowledge and skills for use at some point in the future
In this Article CERTPOINT CEO Ara Ohanian outlines three key ways L&D departments must change to stay relevant.
SOC Lessons from DevOps and SRE by Anton ChuvakinAnton Chuvakin
SOC Lessons from DevOps and SRE by Dr Anton Chuvakin - RSA 2023 Google Cloud sideshow presentation focused on using select DevOps and SRE lessons to make your SOC better
Managing knowledge, both explicit (objective) and tacit (personal), is the key to software development. In Agile projects, management is facilitated by cross-functional, rather than role-based, teams, and daily Scrum meetings, retrospectives, pair programming and rotation and release iteration.
Read this Executive Brief to understand why your team should make the case to modernize your communications and collaboration infrastructure.
Understand why it's time to move forward with modernizing your communications infrastructure.
Discover the productivity and efficiency gains you can achieve.
Redefine how you think about communications.
Learn how to build a strategy that addresses both unified communications and collaboration.
Understand Info-Tech's methodology and approach to modernizing communications and collaboration infrastructure.
There is a necessity of formal risk management. A formal risk management procedure gives numerous
profits to both the project group and the improvement association in general. Initially, it provides for them
an organized component to give conceivability into dangers to project triumph. By acknowledging the
potential effect of each one risk thing, we can concentrate on regulating the most intense risks first. We can
convey risk evaluation with project estimation to quantify a conceivable schedule slippage if certain risks
emerge into issues. Knowledge Management currently gets more considerations because of its assurance
that learning from the past will generally assist software engineers make good decisions in uncertainty.
This methodology helps the project supervisor creates sensible possibility supports. The point when data
requirements are different than actual requirements, either as a result of wrong SRS understandings or
mid-requirement changes to SRS as part of the requirement updating are occupied, excessively
troublesome to use, excessively challenging to decipher, or they essentially do not introduce of service or
significant data, chiefs should principally depend on experience and instinct for discriminating choice
making.
How often do you learn that you must deliver a new capability or correct a network issue and it needed to be implemented yesterday? Do you get extra resources to make it happen? Do these asks cut into your personal time?
Now, imagine a world where you can not only easily execute these asks but one where you can also prove to your leaders how the network can be a competitive advantage and help your company make money.
The latest World Wide Technology (WWT) TEC37 webinar focuses on the operational challenges in the data center that can be addressed by software-defined networking (SDN), including how WWT is implementing SDN, as well as the cost benefits of adopting a programmable network.
Eoin Woods, CTO at Endava, provides insights into what we mean by agility and explores why successful Agile Transformation initiatives go beyond the development teams, in a whitepaper that discusses the six aspects of an organisation that need to evolve to achieve true agility.
Similar to Network Operation Center Best Practices (20)
Watch the webinar recording: http://info.ayehu.com/automating-your-service-desk-with-servicenow-and-slack-in-less-than-an-hour
ServiceNow is one of the undisputed leaders of the ITSM market, and an icon of cloud computing. According to Gartner, ServiceNow appears on client shortlists “…at more than double the frequency of any other vendor”.
Yet despite these accolades, organizations still struggle with optimizing ServiceNow and getting the most out of their instance. This leads to frustrated staff, resentful users, and a drag on earning a postive ROI.
Watch this live, virtual demonstration of how your ServiceNow instance can be quickly and easily turbocharged with next generation automation. Using Ayehu’s platform, we’ll demonstrate how your service desk can automate many of its manual, laborious ServiceNow tasks. You'll also see how you can push out ticket creation & even incident resolution to end users in a self-service paradigm
BMC Remedy is a very capable, mature ITSM solution, and one of only two products in Gartner's 2016 Magic Quadrant for IT Service Support Management Tools. However, even Remedy's most enthusiastic advocates will admit that it can be difficult to work with, and even more difficult to integrate with 3rd-party solutions.
Please join us for our next webinar where we'll demonstrate how plug & play bi-directional integrations with BMC Remedy can be easily deployed in 5 minutes, allowing it to be connected with just about any 3rd-party product. The method used will require no changes to your Remedy system, and absolutely no programming, coding, or scripting of any kind.
ServiceNow is typically deployed in large, complicated, heterogeneous environments where multiple platforms, systems, and programs all operate, often isolated from one another. Such landscapes present a frustrating challenge - how best to orchestrate automated workflows that interface with servers, devices, applications, and databases that ServiceNow can’t always get to.
Watch the webinar recording: http://info.ayehu.com/webinar-automating-it-processes-in-a-code-filled-world-why-scripting-is-not-real-automation
The growing complexity of technologies and systems leveraged within the average IT environment is enough to overwhelm even the most experienced operations professional, with continuous alerts, requests, tickets, and incidents. Showing no signs of slowing down, the question becomes whether to build your own scripts or invest in IT automation software. It may seem like an easy fix to write up a few lines of code to automate a manual process and you're done. It's not that simple.
In our webinar, you'll learn:
- How scripting differs from automation
- Breaking down key challenges scripting introduces into the IT environment
- Exploring 3 crucial and often overlooked technical considerations
Watch the webinar on-demand: http://info.ayehu.com/webinar-how-to-detect-and-resolve-todays-high-profile-threats
With the steady rise in cybersecurity threats and ransomware incidents, it’s clear that no one is immune to malware attacks. This trend is also evident in significant and widespread malware infections and website defacements, plaguing enterprises with very public incidents recently. The increasing volume of alerts hinders SOC teams that are already struggling with limited resources. The question becomes: What can you do about it?
To curb the rising tide and stop incidents in real time, it takes a solid combination of both detection and remediation for both known and unknown threats.
In this highly-anticipated webinar, you’ll learn:
Why and how today’s high-profile threats have evolved and expanded
Key methods to identify and verify attacks in your environment and across disparate systems, including scanning anti-malware engines, automating routine tasks, and rapidly containing, remediating, and recovering from attacks
How combining technology from OPSWAT and Ayehu can bridge the gap between detecting and resolving threats.
What would you say if you could automate your ServiceNow tickets without programming?
Your ServiceNow instance is inundated with support tickets, alerts, change requests, incident management, and a long list of routine, repetitive tasks. Many ITSM teams lack the high-level programming skills required to automate complex processes in order to gain efficiencies and free up time to focus on innovating. What if you could automate your most laborious, labor-intensive tasks in ServiceNow without programming? Join us as we demonstrate zero-code automation for ServiceNow.
In this webinar you'll learn:
Why you should deploy simple to use orchestration and automation
How to quickly automate time-consuming activities without any coding or scripting
Three ITSM workflows to automate first and why
You'll also experience an exclusive, live demo showing how to automate and orchestrate complex ServiceNow workflows with zero coding.
CMDB's can take years to build, and only seconds to break. It's been estimated that up to 85% of organizations attempting to build a CMDB fail, and one of the most egregious reasons is an overly manual approach. For example, what happens when assets are added/removed/updated in your network monitoring system, but those changes become too tedious to propagate manually to your ITSM platform?
This webinar shows how IT Process Automation can ensure your CMDB is up-to-date, no matter how many sources it needs to synchronize with. We'll provide a live demonstration of how changes in the Solarwinds Network Configuration Manager are automatically synched with the CMDB in ServiceNow Helsinki.
Ransomware makers have progressed from infecting individual users on a one-off basis to targeting whole organizations. Using advanced attack techniques like reconnaissance and credential abuse, they can infect many machines at once, bringing business operations to a screeching halt.
To stop individual and network-wide attacks, organizations need a multi-layered defense that includes both detection and eradication. Join security experts from LightCyber and Ayehu as they discuss how to defeat ransomware. They will present a live demo of a ransomware attack and show how to quickly contain it with LightCyber + Ayehu.
Attendees will learn:
- Why targeted ransomware is more devastating and difficult to stop than traditional ransomware.
- Methods to disrupt ransomware attacks and ward off extortionists.
- How LightCyber + Ayehu work together to detect and mitigate ransomware threats.
Presenters:
- Kasey Cross, Sr. Product Manager, LightCyber
- Guy Nadivi, Director, Business Development – North America, Ayehu
- Peter Lee, Director, Professional Services, Ayehu
Watch the webinar recording here- http://youtu.be/YpyI6RL4CGA
You've heard about automating ticket creation in ServiceNow. Perhaps you've also heard that you can automate incident remediation for alerts generated outside ServiceNow. So is it worthwhile adding automation/orchestration on top of your ServiceNow instance?
This webinar recording will answer this question, and provide examples of how automation can be deployed in your ServiceNow environment.
For more information please visit us at: www.ayehu.com
This eBook helps you analyze and calculate the ROI of your IT process automation project:
Plan your ROI strategy
Quantify savings and costs
Perform ROI calculations
Estimate soft benefits
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Enhancing Performance with Globus and the Science DMZGlobus
ESnet has led the way in helping national facilities—and many other institutions in the research community—configure Science DMZs and troubleshoot network issues to maximize data transfer performance. In this talk we will present a summary of approaches and tips for getting the most out of your network infrastructure using Globus Connect Server.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
2. Table of Contents
Introduction 1
5 essential NOC tools 4
Knowledge and skills 9
Clearly defined roles 10
NOC employee training 13
Communication & collaboration 15
Escalation processes 18
Prioritization 19
Incident handling 20
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3. Introduction
Network Operation Centers (NOCs) are always under a great pressure
to meet both technical and business services demands. In the past
several years NOCs have become a more crucial part of the
organization, taking on more tasks and responsibilities.
In NOCs, technological challenges arrive at unexpected times, and
unforeseen problems always pop up. In fact, the only part you can
count on is shrinking resources.
So what’s the best you can do? Make sure you’re employing the best
practices, using the most appropriate tools, and optimizing your
processes and knowledge.
This is what this e-book is all about.
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4. Part 1: Tools
You know tools are an essential element
in NOC management. But they are also a
key element for improvement. So what
are the tools that will give you the top
return of investment? How do you keep
your team aligned with the most updated
information? And how can tools help your
team gain control over all tasks, while
positioning the NOC as an exclusive IT
resource?
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5. Ticketing system Tools
5 essential tools
Ticketing system
A ticketing system will enable you to keep track of all open issues,
according to severity, urgency and the person assigned to handle each
task. Knowing all pending issues will help you to prioritize the shift’s
tasks and provide the best service to your customers.
Knowledge base
Keep one centralized source for all knowledge and documentation that
is accessible to your entire team. This knowledge base should be a
fluid information source, so make sure you continuously update it with
experiences and lessons learned for future reference and
improvements.
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6. Reporting Tools
Reporting and measurements
Create reports on a daily and monthly
basis. A daily report should include all
major incidents of the past 24 hours and
a root cause for every resolved incident.
This report is useful and essential for the
shift leaders and NOC managers.
It also keeps the rest of the IT department
informed about the NOC activities and of
major incidents. Compiling the daily
reports into a monthly report will help
measure the team’s progress. It will also
show areas where improvements can be
made or indicate any positive or negative
trends in performance.
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7. Monitoring Tools
Monitoring
There are two types of monitoring processes relevant to NOC:
• Infrastructure monitoring, which can consist of the servers,
the network or the data center environment.
• User experience monitoring, which simulates user behavior
and activities in order to replicate problems and find the most
effective solutions.
Implementing a service tree model that connects the infrastructure
monitoring with an affected service will allow your team to handle
other areas that may be affected by the problems experienced.
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8. IT process automation Tools
IT Process Automation
IT Process Automation can save significant
time on repetitive, daily tasks, and frees up
time for more strategic projects.
It empowers a Level-one team to deal with
tasks that otherwise may require a
Level-two team. Some examples include
password reset, disk space clean-up, restart services etc.
IT Process Automation also helps reducing mean time to recovery
(MTTR) in case of critical incidents. For example, specific workflows
can be triggered during off hours for handling critical system events.
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9. Part 2: Knowledge & skills
By ‘knowledge and skills’ we don’t mean
the obvious technical knowledge and
network ‘know-how’ your team members
must hold to run day-to-day operations,
but rather –
How you can ensure your team’s skills
are used to their best potential, and how
to keep those skills up to date over time.
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10. Roles Knowledge & Skills
Clearly defined roles
Definition of roles may vary between data centers and will
depend on team size, the IT environment and tasks. Still, there
should be a clear distinction between the roles and
responsibilities of operators vs. shift supervisors in the NOC.
Why does it matter?
Mostly because it affects decisions making. Without clearly
defined roles and responsibilities, disagreements between
operators lead to late decisions and actions, or to no decisions
taken at all. This can affect customers, critical business services,
and urgent requests during off hours.
It should be clearly defined, therefore, that a shift manager
makes the final decisions.
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11. Tasks & responsibilities Knowledge & Skills
Tasks & responsibilities
Another potential problem caused by the absence of a clear role
definition is the division of tasks between operators and the shift leader.
A shift manager should be responsible for: prioritizing tasks, assigning
work to operators based on their skills, verifying that tickets are opened
properly and that relevant personnel are notified when required,
escalating problems, communicating with management during
important NOC events, sending notifications to the entire organization,
preparing reports, and making critical decisions that impact many
services, such as shutting down the data center in case of an
emergency.
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12. Tasks & responsibilities Knowledge & Skills
Operators, on the other hand, should be
responsible for handling the technical
aspect of incidents – either independently
or by escalating to another team member
with the required skills. Operators are also
responsible for following up and keeping
tickets up to date.
While it might sound as if operators lack independence and
responsibility, this is not the case. When faced with technical
challenges, operators’ input and skills are probably the most critical
for resolution and smooth NOC operation. Operators provide
additional insights into problems, and can provide creative solutions
when the standard procedures fail to work.
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13. NOC Training Knowledge & Skills
NOC employee training
How often have you started a new job, without receiving any
orientation, mentoring or guided training?
A new NOC operator may not know where to find a procedure or
how to execute it, or in a more severe case - take a decision that
causes equipment damage or results in critical downtime.
Make sure to put in place an extensive training program for new
NOC employees. Ideally, such a program would consist of one
week of classroom training followed by three weeks of hands-on
training under the supervision of a designated trainer.
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14. NOC Training Knowledge & Skills
Make sure experienced NOC members, preferably shift leaders, train
new employees. Release trainers from all other duties to ensure that
the training does not gradually fade between all the urgent tasks.
Update the training program on an ongoing basis, and make sure it
includes topics such as required users and permissions, known
problems, troubleshooting, teams and important contacts.
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15. Communication Knowledge & Skills
Communication &
Collaboration
A good communication flow between NOC members and other
IT teams has many advantages. It propels professional growth,
provides opportunities for advancement in the organization, and
makes it easier to approach other teams when requiring
assistance. But most importantly – it allows NOC personnel to
see the larger picture. NOC members that are aware of projects,
services and customers’ needs, simply provide better service.
How can you improve communication? Here are a few ideas:
• Make sure a member of the NOC attends weekly change
management meetings and communicate issues or upcoming
activities, such as planned downtime, to the rest of the team.
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16. Communication Knowledge & Skills
• Define NOC members as focal points for important IT areas,
such as NT, UNIX, Network, or a specific project. These
members attend the meetings of the relevant teams, deliver
new information and knowledge to the rest of the NOC, and
handle specific professional challenges.
• Encourage and promote collaboration between NOC team
members. When your team members are willing to help each
other, information is shared more easily, and problems are
resolved more quickly and efficiently. If the NOC team is
geographically spread out or is located in different countries,
you should spend even more efforts on communication and
collaboration, to overcome cultural and language barriers.
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17. Part 3: Processes
What are the operational, structured
processes that you should implement
for effective and repeatable results?
Here are our top ones.
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18. Escalation Processes
Escalation
You want to establish a clear cut escalation process. One method is an
escalation table, which outlines the protocol, channels for escalating
issues and contact personnel with the appropriate expertise.
For example, see the table below defining the escalation procedures for
DB related problems.
Time Frame Escalate To Method
0+15 min DB on call SMS
0+30 min DB on call Phone
0+60 min DB Group Leader Phone
UNIX & DB Project
0+90 min SMS
Manager
0+120 min UNIX & DB Director SMS
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19. Prioritization Processes
Prioritization
The process of prioritizing incidents is different in each NOC, and
therefore should be clearly defined. Incidents should never be handled
on a first come, first served basis. Instead, the shift manager should
prioritize incidents and cases based on the importance and impact on
the business.
The entire team should be familiar with the NOC “Top 10” projects, and
have an understanding of what signifies a critical incident – whether it is
the temperature rising in the data center, a major network cable
breaking, service ‘x’ going down, or anything else.
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20. Incident handling Processes
Incident Handling
Both NOC operators and shift managers should be familiar with the
specific process of handling incidents.
The incident handling process should cover issues such as:
• Full technical solution, if available.
• Escalation to appropriate personnel.
• Notification of other users who may be directly or indirectly affected.
• ‘Quick solution’ procedures or temporary workarounds for complex
problems that may take longer to be resolved.
• Incident reporting.
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21. Conclusion
Employing the proper tools, skills and processes in
your NOC will allow you to run more efficient network
operations and ensure smooth day to day operations.
The purpose of these NOC best practices is not only to
enable smooth ongoing operations. It is also to
advance your team with a better understanding
business needs, the IT department and the customers;
it is to encourage progress and growth among team
members; and most important, it is to make a healthy
and supporting work environment that will enable
providing superior service.
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22. Learn more about Ayehu
eyeShare for NOC
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