This document discusses managed IT services provided by GSS America. It outlines various challenges faced by organizations including budget constraints, lack of skills, and regulatory compliance issues. GSS provides a range of managed services including infrastructure management, application management, and service delivery frameworks. Case studies demonstrate how GSS has helped clients through dedicated support teams, standard operating procedures, and optimized costs while ensuring quality of service and end user satisfaction.
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Altnix offers IT infrastructure managed services and remote infrastructure management services (RIMS) for Global customers. Streamline your IT infrastructure management and operations using tools, processes and 24x7 support from Altnix.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Altnix offers IT infrastructure managed services and remote infrastructure management services (RIMS) for Global customers. Streamline your IT infrastructure management and operations using tools, processes and 24x7 support from Altnix.
Managed IT Services Pricing Models And Strategies Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Presenting Managed IT Services Pricing Models And Strategies PowerPoint Presentation Slides. This complete PPT deck is made up of 40 professional slides. You can convert and save this PowerPoint slideshow in formats like PDF, PNG, and JPG. All the templates are fully customizable. You can edit text, fonts, patterns, colors, and background within seconds. Also, this PPT template deck is compatible with Google Slides. You can view this presentation on standard and widescreen formats. https://bit.ly/36YwIxW
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs application development and support services include application design, development, systems integration/consolidation, re-engineering, and implementation of packages.
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Remote IT Infra - lower cost & higher efficiencyAbimanyu V
Why should your business consider remote IT infrastructure management services in 2014 ?
Your IT infrastructure costs you too much ?
Did you know, many companies revenue growth is limited by their IT infrastructure expenses ?
This short video should answer your pain areas.
Historically, IT operations management (ITOM) teams have been focused on system health and up-time, while separately, IT service management (ITSM) teams manage and remediate end-user issues. The silos between these two functions have spurned challenges that can be overcome with improved integration, collaboration, and transparency across practices. ITSM and ITOM teams are working toward the same goals of up-time, accessibility and improved customer experience. So why can’t they integrate better for delivering on these objectives?
In this presentation, we explore:
The cause and business impact of silo'ed ITSM and ITOM practices
The benefits of improving integration, collaboration, and transparency across practices
Ways for you to exploit the inefficiencies and key metrics you can present the business in advocating for a better solution
And, we’ll introduce the solution of platform thinking, where silos are broken down between IT practices, and technology is operated and managed as a unified front with an open framework of adaptability.
Learn how to present a better solution for improving IT efficiencies, delivering improved customer experience, and enabling innovation throughout your organization, by bringing ITSM and ITOM practices together.
ITOM Platform features to look for if ITSM integration is important to your organization:
SERVICE HEALTH MANAGEMENT: Unified discovery and intelligence, Live asset Inventory, Unified service performance, Visual workflows in service maps
AIOPS MACHINE LEARNING: Intelligent event correlation, Noise suppression, Situational awareness, Incident Response
INTEGRATED TICKETING REQUESTS: Automated Escalations, Comprehensive Incident Collaboration
POLICY AUTOMATION SCRIPTS: Out of the box scripts, Customize scripts
SERVICE REMEDIATION: Enforce Process Governance, Automated Remediation Policies, Secure Infrastructure Access
Learn more at https://www.opsramp.com
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more:
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
High level overview of the Service value chain activities and information flows (input/outputs) based upon ITIL 4 from AXELOS (ITIL 4 Foundation).
Mapping of the ITIL value chain activities to the IT4IT value streams as defined by The Open Group IT4IT Standard.
Cybersecurity should be a priority for all businesses no matter the size. A combination of the right Managed Services and your organization will be prepared for the worst. From Cloud Managed Services to Backup and Disaster Recovery a Managed Service Provider will safeguard your business with solutions that are specific to you.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
Marlabs Capabilities Overview: Application Maintenance Support Services Marlabs
Marlabs application development and support services include application design, development, systems integration/consolidation, re-engineering, and implementation of packages.
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Remote IT Infra - lower cost & higher efficiencyAbimanyu V
Why should your business consider remote IT infrastructure management services in 2014 ?
Your IT infrastructure costs you too much ?
Did you know, many companies revenue growth is limited by their IT infrastructure expenses ?
This short video should answer your pain areas.
Historically, IT operations management (ITOM) teams have been focused on system health and up-time, while separately, IT service management (ITSM) teams manage and remediate end-user issues. The silos between these two functions have spurned challenges that can be overcome with improved integration, collaboration, and transparency across practices. ITSM and ITOM teams are working toward the same goals of up-time, accessibility and improved customer experience. So why can’t they integrate better for delivering on these objectives?
In this presentation, we explore:
The cause and business impact of silo'ed ITSM and ITOM practices
The benefits of improving integration, collaboration, and transparency across practices
Ways for you to exploit the inefficiencies and key metrics you can present the business in advocating for a better solution
And, we’ll introduce the solution of platform thinking, where silos are broken down between IT practices, and technology is operated and managed as a unified front with an open framework of adaptability.
Learn how to present a better solution for improving IT efficiencies, delivering improved customer experience, and enabling innovation throughout your organization, by bringing ITSM and ITOM practices together.
ITOM Platform features to look for if ITSM integration is important to your organization:
SERVICE HEALTH MANAGEMENT: Unified discovery and intelligence, Live asset Inventory, Unified service performance, Visual workflows in service maps
AIOPS MACHINE LEARNING: Intelligent event correlation, Noise suppression, Situational awareness, Incident Response
INTEGRATED TICKETING REQUESTS: Automated Escalations, Comprehensive Incident Collaboration
POLICY AUTOMATION SCRIPTS: Out of the box scripts, Customize scripts
SERVICE REMEDIATION: Enforce Process Governance, Automated Remediation Policies, Secure Infrastructure Access
Learn more at https://www.opsramp.com
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more:
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
Defining Services for a Service CatalogAxios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=289
Faced with continued cost pressures, as well as growing business unit demand for new services and higher service levels, IT is about to make transformation. IT is having to align their services with the needs of the business, develop standardized process and improve overall internal customer satisfaction. Arguably the most important tool to deliver these demands is the Service Catalog.
ITIL 4 service value chain data flows (input and outputs)Rob Akershoek
High level overview of the Service value chain activities and information flows (input/outputs) based upon ITIL 4 from AXELOS (ITIL 4 Foundation).
Mapping of the ITIL value chain activities to the IT4IT value streams as defined by The Open Group IT4IT Standard.
Cybersecurity should be a priority for all businesses no matter the size. A combination of the right Managed Services and your organization will be prepared for the worst. From Cloud Managed Services to Backup and Disaster Recovery a Managed Service Provider will safeguard your business with solutions that are specific to you.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
After a major slowdown that stunted the growth of the IT sector briefly, the industry has revived and given a boost to its order books with its numerous efforts.
Measuring the return from pharmaceutical innovation 2016Deloitte UK
The seventh annual pharmaceutical innovation study by the Deloitte UK Centre for Health Solutions looks at the challenges the industry faces in generating returns from its R&D investments while highlighting the key strategies to help increase pipeline value while reduce R&D costs to generate sustainable R&D returns.
Integrated Direct Procurement Made Easier with SAP and SAP Ariba SolutionsSAP Ariba
Many organizations continue to look for ways to improve direct materials procurement. Transforming direct procurement requires new capabilities for supply chain visibility, real-time collaboration, and advance sourcing. Join Deloitte for a discussion on how to deliver those capabilities through an integrated approach that leverages SAP Ariba solutions and other SAP offerings.
The 2013 Deloitte Undergraduate Case Competition challenged students to develop strategy, technology, and human capital recommendations for MAD HATS, a company that donates a hat to a person in need for each hat purchased by one of their customers.
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
(ENT305) Develop an Enterprise-wide Cloud Adoption Strategy | AWS re:Invent 2014Amazon Web Services
Taking a "cloud first" approach requires a different approach than you probably had to consider for your initial few workloads in the cloud. You'll be diving into the deep end of hybrid environments, and that means taking a broad view of your IT strategy, architecture, and organizational design.
Through our experience in helping enterprises navigate this change, AWS has developed the Cloud Adoption Framework (CAF) to assist with planning, creating, managing, and supporting the shift. In this session, we cover how the CAF offers practical guidance and comprehensive guidelines to enterprise organizations, particularly around roles, governance, and efficiency.
Marlabs Capabilities Overview: Microsoft SharePoint Services Marlabs
Marlabs’ SharePoint services include SharePoint development, governance and migration, and testing. SharePoint architecture services include auditing and analysis, governance planning, and implementation. Auditing and analysis involves taking stock of existing SharePoint investments, portfolio rationalization, pre-migration analysis, migration strategy, infrastructure review, information management, review, and applications review.
NSE Overview WAN Infrastructure Sourcing and SupportSteve Garson
NSE provides services to companies with multiple locations domestically and worldwide. We help design and source your wide area network and telecom infrastructure.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Network Security Offering by GSS AmericaGss America
GSS America provides Network and Security Services to safeguard the critical business operations against disruptions, intrusions, confidentiality exposures and other vulnerabilities. Providing a secured lock for enterprise-network environments to ensure maximum protection is the main challenge faced by enterprises
2. Dynamic Business Demands & Constraints Finding the right balance of proprietary vs. "open source" s/w tools Investment in traditional technologies Capability Constraints For innovation Lack of Budget Resource Constraints Rigid process Vs Regulatory & Compliance Constraints Information availability constraints Lack of required skills Technology Constraints Commitment Constraints Change Management Constraints Constraints & Challenges Protecting Investments Best Practice Adoption Aligning IT and Business Goals Emerging & Changing Trends Leveraging KM & IP protection Ensuring privacy of customer and employee data Real time Information Emerging technologies delivering more for less Enabling / enhancing knowledge Management / leveraging intellectual assets Changing user requirements Keeping multi-tier/multi-layer technologies in synch Turning technology into business Advantage Comparative Unit cost Innovation The Key – GSS Managed IT Services 2
3. GSS - Energies & Synergies Stakeholder Delight Implement Manage Consult Optimal Cost Quality End – to End Integrated solutions Virtualization Work-place Computing Network & Security Application Management Partner Solutions Data Center Thought Leadership People Process Frameworks Passion Speed Results Commitment 3
64. Time linesTesting Replicate Redesign/Adapt Study Due Diligence OMC and connectivity established Knowledge transfer completed Final Run books Client Signoff Live Operations Draft Run Books Solution Design Role Transfer Map SOW Project Plan, Pricing SOPs SLAs Acceptance test plan Trainer Readiness OUTPUT 8
65. GSS Service Level Management framework Start Project Management Office, Engineering Learning & Optimization Define SLA Project Management Office, Engineering, Senior Management Business Development Client Client Mutual agreement on SLA Review SLA Service Level Agreement Analyze & Report metrics Provide Service Project Manager Project Manager Capture related metrics & Monitor Resources Service Assurance Quality 9
This slide captures the challenges faced by the enterprises. This is depicted in the top half of the page. In the 2nd half, we are drawing attention to the technology changes and emerging trends. The technology changes and the emerging trends further adds its complexity. Over and above this the CIO’s have a need to bring in Best Practices and Protect Investments already made. The answer to these challenges lies in innovation and a partner that is flexible and willing to make that investment. GSS is that partner which is willing to innovate and deliver value to address the challenges thru INNOVATION.
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In order to address the challenges identified in the previous slide GSS has suitable offerings in the Infrastructure space. Our range of offerings spawns the whole spectrum, ranging from monitoring to transformation on one end and from 24 X 7 Service Desk to Cloud consulting and implementation. Our assets are our trained people, matured processes and the integrated tools we use. These serviced are offered in the form of Remote Infrastructure Managed Services through our secured GSS Global Operations Command CenterIn the a-la-carte form these services are (read from top left to right in the clock wise direction.) Workplace Services – which address the End User Computing requirements, as the name suggests here the offerings are targeted at the user community in an enterprise. We provide solution design, implementation, support, migration from one environment, fine tuning services both on the Linux and Microsoft platforms.Virtualization Services - positioned to deliver the consolidation and optimization requirements of the environments in the enterprise. Virtualization initiative could be considered as the first step for organizations who gradually are wanting to move towards the Cloud Computing environments. We provide consulting, implementation services for the applications, servers, desktop and storage environments.Data Center Services – We offer administrative services for server and storage infrastructure environments and databases, cloud consulting, ITIL process consulting and environment hardening services. These services are targeted at providing efficiency and productivity management for organizations.Network & Security Services – We offer design, consultancy, implementations, assessment / audit and managed services in the area of security and network environments. Our best practices here finds manifestation in our platform hardening services. We deliver most of these services in a managed and shared services model through our GSS Operations Command Center.
In order to address the challenges identified in the previous slide GSS has suitable offerings in the Infrastructure space. Our range of offerings spawns the whole spectrum, ranging from monitoring to transformation on one end and from 24 X 7 Service Desk to Cloud consulting and implementation. Our assets are our trained people, matured processes and the integrated tools we use. These serviced are offered in the form of Remote Infrastructure Managed Services through our secured GSS Global Operations Command CenterIn the a-la-carte form these services are (read from top left to right in the clock wise direction.) Workplace Services – which address the End User Computing requirements, as the name suggests here the offerings are targeted at the user community in an enterprise. We provide solution design, implementation, support, migration from one environment, fine tuning services both on the Linux and Microsoft platforms.Virtualization Services - positioned to deliver the consolidation and optimization requirements of the environments in the enterprise. Virtualization initiative could be considered as the first step for organizations who gradually are wanting to move towards the Cloud Computing environments. We provide consulting, implementation services for the applications, servers, desktop and storage environments.Data Center Services – We offer administrative services for server and storage infrastructure environments and databases, cloud consulting, ITIL process consulting and environment hardening services. These services are targeted at providing efficiency and productivity management for organizations.Network & Security Services – We offer design, consultancy, implementations, assessment / audit and managed services in the area of security and network environments. Our best practices here finds manifestation in our platform hardening services. We deliver most of these services in a managed and shared services model through our GSS Operations Command Center.
The previous slide gave a view of the individual services. This slide attempts to map those individual services to the requirements in an enterprise. Typically an enterprise would consist of the following environments. The Applications environments – Consisting of the Production Systems, Database systems. The services positioned here would be the Application performance management, Database administrative services. The Common Environments - These are typically the environments which support the enterprise wide commonly shared resources such as the messaging solutions, workflow and collaborating environments, the HR systems and intranet, extranet Portals etc. The service requirements are around the availability and accessibility.Physical Environments – These are the computing platforms both shared and distributed. Shared components would be the servers, Storage and the distributed components would be the decentralised departmental and individual components would be the Desktops and Laptops that are critical to the business functions within.Network Environments – These are the connectivity backbone components in the organization. This would be the LAN, WAN connectivity components and need adequate security elements for protecting the assets with in the organization. Today businesses have a significant large element of remote access and this lays additional demands on the environments.Typically the upkeep of these environments would require services such as server management, security management, access management, backup and storage management, availability management and corrective support actions etc. These could be within a data centre where these environments are hosted or can also be provided from thru our RIM services. A good thumb rule to adopt would that about 80 % of these administrative services could be delivered from offshore. This slide is to be used to map the discrete service shown in the previous slide to the individual scenarios as applicable.
This slide captures integrated service desk and the deliverables thereof from a managed service delivery perspective. This offering focuses on providing a “single window” delivery point. This highlights the typical platforms we focus on. We follow the ITIL V3 based process for the incident management.The typical activities performed at each stage is captured therein. The technology and tools available today enable over 80% of these tasks to be delivered remotely. Our Global Operations Command Center is well equipped to deliver these services. The delivery model adopted for most of these services is the managed services mode. We are packaging all these under our Integrated Remote Infrastructure Management and Helpdesk Services. The subsequent slides provide a view into
This slide provides a detailed view of our transition methodology. The individual stages, a view into activities during each stage, the output at each stage are captured here.
This slide details the approach we adopt for the SLA management. This envisages a collaborative approach with all the stakeholders contributing. A significant collaborative participation takes place between the transition team and the client process owners. The suitable metrics are identified and the processes necessary to deliver, measure and take corrective actions are set during the transition phase and based on the review findings these get improved during the periodic reviews. The process we use mimic the best practices and standards enunciated by ITIL, CoBIT for effective Service Management. We use tools such as Remedy, Kaseya, and our in-house experts have customized workflows which aid management of the SLA’s. This helps us bring about a continuous improvements.Each SLA follows a typical framework:SLA DescriptionSLA Target GoalsSLA MeasurementSLA Penalty / RewardsSteady State includes:Service Improvement ProcessService Quality ProgramService Level Reporting