This document discusses a centralized IT infrastructure management system that provides monitoring, alarming, and fault tracking capabilities. The system monitors servers, databases, networks, processes, log files and more. It sends alarms via SMS, email and sound. Issues are tracked in a knowledge base. The system integrates with Active Directory and supports failover clustering. It reduces administrator workload and improves system stability by allowing faster response to issues.

2. Centralized IT Infrastructure Management
Monitoring : Server , Database, Network, Running process,
Log file, etc.
Alarming : SMS, Sound , E-mail
Fault tracking & Knowledge-based
Web-based application
Active Directory Integration / Fail Over Cluster Architecture

3. Oracle, Informix
Database & SAP
Servers Disk Storage,
Datacenter & Etc.
Remote
Network
Application
Networks , Facility
& Infrastructure
Internet
Security System
Antivirus, Mail Service

4. Oracle, Informix
Database & SAP
Servers Disk Storage,
Datacenter & Etc.
Remote
Network
Application
Networks, Facility
& Infrastructure
Internet
Security System
Antivirus, Mail Service
Monitoring and Alarming system

5. Alarm Occur
Administator
Alert to
Administrator
Problem
Analysis
Follow up/
Take Action
Acknowledge
Alarm
Solved /
Clear Alarm

6. ลดภาระงาน(work load)ของผู้ดูแลระบบ
ผู้ดูแลสามารถตอบสนองต่อปัญหาที่เกิดขี้นได้อย่างรวดเร็ว
เพิ่มความเสถียรและความน่าเชื่อถือของระบบIT ที่สคาคัญ
ผู้บริหารระบบIT สามารถมองเห็นtrend ปัญหาล่วงหน้า และ จัดการกับ
ปัญหาได้ทันท่วงที

8. Unlimited number of Monitoring :
Alive check : Ping
Server : Windows, AIX, Solaris
Database : MS-SQL, Oracle, Informix
Network : Router, SNMP Trap
Application : Lotus Note
Running process
Log file
Windows Management Instrument (WMI)

9. CPU utilization
CPU load average, User time, System time, Idle time,
Processes in the run queue
Memory utilization
Memory used, Available memory, Cache free
Network utilization
Traffic, Packets Error, Availability, Network Collision

10. Disk utilization
File System used, Disk I/O, Wait I/O, Disk Busy,
Services Time, Percent Read, Percent write
Log Monitoring
System Log, Security Log, Application Log
Equipment Monitoring (SNMP protocol)
UPS, Air Condition, Router, etc.

11. Alarming :
SMS
Sound
Email
Alarm configuration
Ruled-base configuration
Specify threshold
State checking
Defined severity

12. Server / Network Equipment
Ping Monitor
Service
SNMP Monitor
Service
WMI Monitor
Service
LOG Monitor
Service
SNMP Trap Monitor
Service
Application Monitor
Service
CLI Monitor
Service
run as Windows Service
Data Storage
Alert Channel
Alert Manager
Email
Email
SMS
sound
sound
Alert
monitor statistic