This document is a resume for Elizabeth Mooney providing her contact information, background, areas of expertise, skills, and professional experience. She has a varied background in customer service, administrative, and sales roles in telecommunications and service companies. Her most recent roles include working as a Customer Service Upgrade Agent for Aida Sales and Marketing Group, where she assisted customers, processed orders, and ensured excellent customer service. Prior to that, she worked as a Customer Service Officer for Matilda Group, efficiently responding to customer inquiries and maintaining sales standards. She is seeking an opportunity to leverage her organizational and customer service skills.

1. E L I Z A B E T H M O O R E Y
Phone: 0450757580
St. Clair NSW 2759 Email: erishna@hotmail.com
A dedicated professional with a varied and dynamic background in customer service, administrative, and sales
positions in telecommunication and service companies. Possesses effective communication and interpersonal skills
that allow for the keen ability to build rapports easily with coworkers, clients, and stakeholders. Demonstrates sound
time management and organizational skills while continually recognized as a team player that is flexible and easily
adapts to changes in work environments and responsibilities. Seeking an opportunity to leverage organizational and
service based skills gained with a company that will foster a passion for continued growth and knowledge.
AREAS OF EXPERTISE
 Quality Assurance
 Cross-Functional Skills
 Administrative Support
 Time Management
 File/Data Management
 Team Development
 Microsoft Office Suite
 Problem Resolution
 Policy Compliance
 Needs Assessment
 Communication/Teamwork
 Process Implementation
KEY SKILLS ASSESSMENT
CUSTOMER SERVICE – Committed to ensuring customer service is a paramount priority, through the effective
resolution of problems or escalated issues and the development of efficient processes.
ORGANIZATION AND MULTI-TASKING – Proven ability to manage multiple projects and duties in a highly organized
and professional manner, while maintaining an effective workflow.
PROFESSIONAL EXPERIENCE
AIDA SALES AND MARKETING GROUP, BROADBEACH, QUEENSLAND 2011 – 2013
CUSTOMER SERVICE UPGRADE AGENT
 Customer Service Upgrade Agent tasked with communicating directly with customers in order to adequately
assist with issues and queries, processed orders and input sales details in company database, and provided
solutions to outstanding issues while continually ensuring that excellent customer service was a paramount
priority.
 Served as company liaison, negotiating with customers and clients on possible business strategies.
 Targeted areas of improvement in service by building and cultivating positive relationships and ensuring all
needs are met and issues are resolved.
 Ensured inventory was conducive and provided guidance to the customer service staff, ensuring each member
was on track with current operational goals.
MATILDA GROUP, BRISBANE, QUEENSLAND 2005 – 2006
CUSTOMER SERVICE OFFICER
 Efficiently and accurately responded to incoming inquires and concerns, assessing and troubleshooting issues and
providing positive and practical solutions in order to resolve complaints.
 Maintained sales and service standards, ensuring a smooth merchandise flow and positive presentation to meet
company goals.
 Determined clients’ needs and requirements by meeting and conferring with them directly, and keeping an open
dialogue to ensure satisfaction.
 Greeted customers in a timely, professional, and engaging manner and completed orders and finalized sales.
 Accurately processed customer cash, EFTPOS, and credit card payments inputting all information into a
computerized console and cash register, while ensuring the maintenance of all financial paperwork.
EDUCATION & TRAINING

2. Client Name Resume, Page 2
Diploma of Business, Careers Australia, Southport, 2013
Cert 4 in Accounting: MYOB, Produce Spreadsheets, OHS Practices, BAS Preparations, and Payroll Module, Currently
Enrolled