Mr. Alexander Naoum is seeking a new career opportunity that allows him to further develop his skills and advance his career. He has over 10 years of experience in customer service and retail roles. He possesses strong communication, organizational, and time management skills. His most recent role was as a Customer Service Officer at Myer Garden City in Perth, where he developed rapport with customers, gained product knowledge, and assisted with promotions. He is motivated, reliable, and able to work well independently and as part of a team.

1. Name: Mr. Alexander Naoum
Address: 75 Casserly Drive, Leeming, WA 6149
Contact: 0409 603 198
Email: alexnaoum88@gmail.com
CAREER OBJECTIVE
With 10 years of customer service and retail experience, I have developed strong communication
and organisational skills. I am looking to join a company that can challenge me, broaden my skill
set, and provide ample opportunities for career advancement; becoming a professional member of a
team is a great desire of mine. I am motivated, reliable and punctual with a demonstrated ability to
work well autonomously and as part of a team.
SKILLS & ATTRIBUTES
• Intermediate to advanced skills with MS Word, Powerpoint, Excel and Outlook.
• Typing speed of 70 WPM with 97% accuracy.
• Strong written and verbal communicator with a friendly disposition.
• Reliable team member with excellent time management skills.
• Quick learner.
• Ambitious.
EDUCATION & TRAINING
2014 Diploma in Human Resource Management, Swinburne University of Technology, Melbourne,
Victoria
2014 Certificate IV in Human Resources, Swinburne University of Technology, Melbourne, Victoria
2013 Certificate I in Vocational Preparation, ICP Educational Institute, Melbourne, Victoria
2005 Year 12 (TEE), Murdoch College, Perth, Western Australia
EMPLOYMENT HISTORY
Jul 2016 - Present Day
Customer Service Officer, Myer Garden City, Perth, Western Australia
Duties:
• Developed rapport with customers in person and over the phone
• Gained sound product knowledge for a vast array of men’s clothing and footwear
• Assisted with increasing exposure to flagship promotions
• Processing online customer orders and organising despatch
• Customer service through product knowledge
• Financial reconciliation
• Cash handling including EFTPOS
• Assisted in general office operations

2. Apr 2012 – Sep 2015
Assistant Store Manager/Customer Service Officer, Rivers Australia, Perth, Western Australia and
Melbourne, Victoria
Duties:
• Worked in a quasi-managerial role when the Store Manager was absent.
• Trained and mentored new staff.
• Developed rapport with customers in-store and over the phone.
• Monitored stock inventory and stock ordering from internal and external suppliers.
• Used in-house software to manage accounting, stocktake and staff details, and rosters.
• Customer service including dispute resolution.
• Complied with company policies and procedures including OH&S program.
• Cash handling including EFTPOS.
• Loss prevention.
May 2013 – Aug 2013
Assistant in Operations Department, Rivers Australia, Melbourne, Victoria
Duties:
• Developed a Fire Safety Plan in QLD and an Energy Efficiency Plan in NSW stores.
• Responsible for upgrading Rivers’ recycling program nationwide.
• Communicated regularly with stores nationwide to ensure store maintenance was upheld.
• Prepared MS Office presentations for Store Manager Conferences held across the country.
• Balanced duties between Operations Department and in-store responsibilities.
Nov 2011 – Apr 2012
Café Volunteer, Hostelling International, Toronto, Canada
Duties:
• Communicated with customers of different nationalities.
• Adhered to duties checklist when closing and opening café.
• Shop and product presentation.
• Cash handling.
Oct 2008 – May 2011
Assistant Store Manager/Customer Service Officer, Rivers Australia, Perth, Western Australia
Duties:
• Worked in a quasi-managerial role when the Store Manager was absent.
• Assisted in recruiting new staff in group interviews.
• Trained and mentored new staff.

3. • Customer service and sales.
• Cash handling including EFTPOS.
• Loss prevention.
• Stock and visual merchandising.
Oct 2005 – Oct 2008
Customer Service Officer, Kmart, Kardinya, Western Australia
Duties:
• Customer service and sales
• Expanded my skill set when working in different roles across the store.
• Maintained high standards of cleanliness in the department to ensure safety and
presentation.
• Developed effective stock merchandising skills.
• Actively assisted the Store Manager in loss prevention and reported incidents quickly.
REFEREES
Ms. Sue Hastie,
Team Leader,
Myer Garden City,
125 Riseley St,
BOORAGOON WA 6154
Tel: (08) 9314 9100
Mob: 0407 472 458
Ms. Fiona Carr,
Store Manager,
Rivers Australia,
93-97 Maroondah Hwy,
RINGWOOD VIC 3134
Tel: (03) 9870 6035
Mob: 0432 321 260
Mr. Martin Lovatt,
Floor Manager,
Kmart Armadale,
Armadale S/C, Jull St,
ARMADALE WA 6112
Tel: (08) 9391 0200
Mob: 0412 382 446