1. Name: Mr. Alexander Naoum
Address: 75 Casserly Drive, Leeming, WA 6149
Contact: 0409 603 198
Email: alexnaoum88@gmail.com
CAREER OBJECTIVE
With 10 years of customer service and retail experience, I have developed strong communication
and organisational skills. I am looking to join a company that can challenge me, broaden my skill
set, and provide ample opportunities for career advancement; becoming a professional member of a
team is a great desire of mine. I am motivated, reliable and punctual with a demonstrated ability to
work well autonomously and as part of a team.
SKILLS & ATTRIBUTES
• Intermediate to advanced skills with MS Word, Powerpoint, Excel and Outlook.
• Typing speed of 70 WPM with 97% accuracy.
• Strong written and verbal communicator with a friendly disposition.
• Reliable team member with excellent time management skills.
• Quick learner.
• Ambitious.
EDUCATION & TRAINING
2014 Diploma in Human Resource Management, Swinburne University of Technology, Melbourne,
Victoria
2014 Certificate IV in Human Resources, Swinburne University of Technology, Melbourne, Victoria
2013 Certificate I in Vocational Preparation, ICP Educational Institute, Melbourne, Victoria
2005 Year 12 (TEE), Murdoch College, Perth, Western Australia
EMPLOYMENT HISTORY
Jul 2016 - Present Day
Customer Service Officer, Myer Garden City, Perth, Western Australia
Duties:
• Developed rapport with customers in person and over the phone
• Gained sound product knowledge for a vast array of men’s clothing and footwear
• Assisted with increasing exposure to flagship promotions
• Processing online customer orders and organising despatch
• Customer service through product knowledge
• Financial reconciliation
• Cash handling including EFTPOS
• Assisted in general office operations

2. Apr 2012 – Sep 2015
Assistant Store Manager/Customer Service Officer, Rivers Australia, Perth, Western Australia and
Melbourne, Victoria
Duties:
• Worked in a quasi-managerial role when the Store Manager was absent.
• Trained and mentored new staff.
• Developed rapport with customers in-store and over the phone.
• Monitored stock inventory and stock ordering from internal and external suppliers.
• Used in-house software to manage accounting, stocktake and staff details, and rosters.
• Customer service including dispute resolution.
• Complied with company policies and procedures including OH&S program.
• Cash handling including EFTPOS.
• Loss prevention.
May 2013 – Aug 2013
Assistant in Operations Department, Rivers Australia, Melbourne, Victoria
Duties:
• Developed a Fire Safety Plan in QLD and an Energy Efficiency Plan in NSW stores.
• Responsible for upgrading Rivers’ recycling program nationwide.
• Communicated regularly with stores nationwide to ensure store maintenance was upheld.
• Prepared MS Office presentations for Store Manager Conferences held across the country.
• Balanced duties between Operations Department and in-store responsibilities.
Nov 2011 – Apr 2012
Café Volunteer, Hostelling International, Toronto, Canada
Duties:
• Communicated with customers of different nationalities.
• Adhered to duties checklist when closing and opening café.
• Shop and product presentation.
• Cash handling.
Oct 2008 – May 2011
Assistant Store Manager/Customer Service Officer, Rivers Australia, Perth, Western Australia
Duties:
• Worked in a quasi-managerial role when the Store Manager was absent.
• Assisted in recruiting new staff in group interviews.
• Trained and mentored new staff.

3. • Customer service and sales.
• Cash handling including EFTPOS.
• Loss prevention.
• Stock and visual merchandising.
Oct 2005 – Oct 2008
Customer Service Officer, Kmart, Kardinya, Western Australia
Duties:
• Customer service and sales
• Expanded my skill set when working in different roles across the store.
• Maintained high standards of cleanliness in the department to ensure safety and
presentation.
• Developed effective stock merchandising skills.
• Actively assisted the Store Manager in loss prevention and reported incidents quickly.
REFEREES
Ms. Sue Hastie,
Team Leader,
Myer Garden City,
125 Riseley St,
BOORAGOON WA 6154
Tel: (08) 9314 9100
Mob: 0407 472 458
Ms. Fiona Carr,
Store Manager,
Rivers Australia,
93-97 Maroondah Hwy,
RINGWOOD VIC 3134
Tel: (03) 9870 6035
Mob: 0432 321 260
Mr. Martin Lovatt,
Floor Manager,
Kmart Armadale,
Armadale S/C, Jull St,
ARMADALE WA 6112
Tel: (08) 9391 0200
Mob: 0412 382 446