Tiffany McNeil is seeking a customer service or sales position where she can utilize her strong communication, organizational, and customer service skills. She has 6 years of experience in client interfacing roles. Her resume highlights her core strengths such as problem solving abilities and emphasizes her accomplishments in customer service, sales, and multi-tasking from previous roles at ACS and Nationwide Insurance.

1. T I F F A N Y M C N E I L
1107 Summerkings Court #101, Raleigh, NC, 27610 * (434) 227-0371* tiffanyrmcneil84@gmail.com
C A R E E R O B J E C T I V E
Secure a position that will enable me to use my strong communication & organizational skills, customer
service background and my ability to work wellwith people.
C A R E E R O V E R V I E W
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account
management and training.
Highly enthusiastic customer serviceprofessional with 6 years client interfaceexperience.
Results-driven with proven ability to establish rapport withclients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success
C O R E S T R E N GT H S
 Strong organizational skills
 Activelistening skills
 Seasoned in conflictresolution
 Energetic workattitude
 High customer service standards
 Strong problem solving ability
 Proficient with Microsoft Office
Suite
 Telephone inquiries specialist
 Customer service expert
 Telecommunication skills
 Adaptive team player
 Courteous demeanor
 Dedicated to process improvement
 Troubleshooting skills
C A R E E R A C C O M P L I S H M E N T S
Customer Service
 Researched, calmed and rapidly resolved client conflicts to prevent loss of key
accounts
Sales
 Consistently generated additional revenue through skilled sales techniques
Customer Interface
 Greeted customers upon entrance and handled all cash and credit transactions.
 Assisted customers over the phone regarding store operations, product, promotions
and orders.
Multi-tasking
 Cashiered with two cash registers at once in tandem to maximize customer flow.
W O R K E X P E R I E N C E
ACS-Cary,NC 3/2012-10/2014
Customer Service Representative
 Organized weekly sales reports for the sales department to track product success.
 Developed highly empathetic client relationships and earned reputation for
exceeding sales goals.
 Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges.
 Achieved high sales percentage with consultative, value-focused customer service
approach.
 Cross-trained and provided back-up for other customer service representatives
when needed.
 Computed accurate sales prices for purchase transactions.

2.  Prepared and sold broad range of customized merchandise to individuals and
commercial accounts.
 Resolved product issues and shared benefits of new technology.
 Expressed appreciation and invited customers to return to the store.
Nationwide Insurance-Raleigh,NC 9/2009-2/2012
Customer Service Representative
 Managed quality communication, customer support and product representation for
each client.
 Worked under strict deadlines and responded to service requests and emergency
call-outs.
 Interacted with customers and retail buyers to follow-up on shipping statuses and
expedited orders.
 Resolved product/policy issues and shared benefits of new technology.
 Assisted customers with store and product complaints.
 Guaranteed positive customer experiences and resolved all customer complaints.
 Accurately logged all daily shipping and receiving orders.
 Assisted customers in finding out-of-stock items.
 Recommended, selected and helped locate merchandise based on customer needs
and desires.
 Regularly sought opportunities to up sell and add on additional merchandise.
 Communicated all merchandise needs or issues to appropriate supervisors.
References available upon request