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DESRICK D. THORNTON
3707 Tampa Trail 404-426-3331
Atlanta, GA 30331 dt702k@gmail.com
ACCOMPLISHED RETAIL SALES AND PEOPLE LEADER
Achieving Sales Goals through Product Knowledge People Engagement and Accessing Customer’s Needs
Top performing regional sales leader who consistently exceeds retail sales targets; every month continues to increase
small business revenue by a 10% percent margin. Skilled at providing personal technology solutions customers who are
anticipating business expansion, process improvement and investing in equipment upgrades.
AT&T Atlanta, Georgia
Retail Sales Consultant 11/2012 - Present
▪ Develops and attain customer experience and sales objectives for store by selling mobile phones, cable, and
internet products to potential customers and existing customers.
▪ Managing and directing all aspects of a corporate sales location.
▪ Maintains knowledge of all products and services including current pricing plans and promotions to ensure total
customer satisfaction.
▪ Coaching and counseling store employees to ensure customer satisfaction and sales driven results.
Comcast Alpharetta, Georgia
Sales Team Lead Supervisor 01/2008-11/2012
▪ Managed top performers within a call center and provided feedback and coaching to ensure best practices.
▪ Established and reviewed departmental budget to ensure cost effectiveness within the operation
▪ Implemented changes to organizational flow to improve overall process efficiency and effectiveness.
Macon Youth Development Campus Macon, GA
Juvenile Correctional Officer 08/2001-08/2004
▪ Provided counseling and instruction to offenders by directing daily activities, maintaining order during all
activities and transporting appointments as needed.
▪ Implemented policies, procedures and techniques to ensure public safety, maintained order and security of
juvenile offenders
EDUCATION
Devry University
Atlanta, GA
Computer Information Systems 05/2004-05/2007
• Sales Execution • Customer Relations
• Small Business Expansion • Problem Resolution
• Business Development • Strong Communication

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Desrick Thornton 2

  • 1. DESRICK D. THORNTON 3707 Tampa Trail 404-426-3331 Atlanta, GA 30331 dt702k@gmail.com ACCOMPLISHED RETAIL SALES AND PEOPLE LEADER Achieving Sales Goals through Product Knowledge People Engagement and Accessing Customer’s Needs Top performing regional sales leader who consistently exceeds retail sales targets; every month continues to increase small business revenue by a 10% percent margin. Skilled at providing personal technology solutions customers who are anticipating business expansion, process improvement and investing in equipment upgrades. AT&T Atlanta, Georgia Retail Sales Consultant 11/2012 - Present ▪ Develops and attain customer experience and sales objectives for store by selling mobile phones, cable, and internet products to potential customers and existing customers. ▪ Managing and directing all aspects of a corporate sales location. ▪ Maintains knowledge of all products and services including current pricing plans and promotions to ensure total customer satisfaction. ▪ Coaching and counseling store employees to ensure customer satisfaction and sales driven results. Comcast Alpharetta, Georgia Sales Team Lead Supervisor 01/2008-11/2012 ▪ Managed top performers within a call center and provided feedback and coaching to ensure best practices. ▪ Established and reviewed departmental budget to ensure cost effectiveness within the operation ▪ Implemented changes to organizational flow to improve overall process efficiency and effectiveness. Macon Youth Development Campus Macon, GA Juvenile Correctional Officer 08/2001-08/2004 ▪ Provided counseling and instruction to offenders by directing daily activities, maintaining order during all activities and transporting appointments as needed. ▪ Implemented policies, procedures and techniques to ensure public safety, maintained order and security of juvenile offenders EDUCATION Devry University Atlanta, GA Computer Information Systems 05/2004-05/2007 • Sales Execution • Customer Relations • Small Business Expansion • Problem Resolution • Business Development • Strong Communication