This document is a resume for Michael Button that highlights his experience in operations management, customer service, and staff training and leadership. Button has over 20 years of experience in the travel industry, most recently working at Lowe's Hardware providing excellent customer service. Prior to that, he held sales and customer service roles at BMW and Southwest Airlines, where he helped enhance operational effectiveness and ensured new employees were well trained through coaching. Button's resume emphasizes his skills in collaboration, problem resolution, and creating an optimal customer experience.

1. MICHAEL BUTTON
2700 Verona Court | Edmond, OK 73034
(405) 823-1311 | vmbutton@aol.com
OPERATIONS MANAGEMENT PROFESSIONAL
Training & Leadership | Customer Service | Operational Effectiveness
Executive leader with expertise in enhancing operations for organizations by providing superior customer service,
mentoring staff, and coordinating activities cross-functionally. Skilled in collaborating with all members of the
organization to achieve business and financial objectives. Instrumental in training knowledgeable and successful staffs.
Possess superior customer service, communication, and analytical skills. Thrives in fast-paced travel industry,
overcoming challenges and exceeding expectations. Willing to relocate as necessary.
 Team Leadership
 Problem Resolution
 Strategic Planning& Analysis
 Regulatory Compliance
 Daily Operations
 Workplace Safety
 Consultative Sales
 Inventory Management
 Vendor Collaboration
 Documentation & Reporting
 Staff Mentorship
 Timeline Management
P R O F E S S I O N A L E XP E R I E N C E
LOWE’S HARDWARE 2015 – Present
Product Service Associate
 Ensure store displays and signage are current, accurate, and attractive, creating an optimal environment for
customers to purchase.
 Collaborate and communicate with outside vendors to ensure proper stock and price of displays.
 Provide superior customer service, answering inquiries, understanding problems, and utilizing full knowledge of
products and services to develop solutions and guarantee continued patronage.
JACKIE COOPER BMW/MINI 2011 – 2013
Sales Associate
 Provided superior customer service, understanding needs and utilizing consultative selling techniques to find the
appropriate vehicle and demonstrate features and benefits.
 Successfully negotiated price with clients and provided a complete understanding of terms and conditions.
 Ensured customer satisfaction with after-sale follow-up.
SOUTHWEST AIRLINES 1995 – 2011
Customer Service Agent | Operations Agent | Customer Service Training Coordinator
 Executed all aspects of ticketing an check-in for customers, including operating a computerized point-of-sale
system, boarding passengers, providing baggage service, and making reservations.
 Successfully enhanced operational effectiveness by coordinating the actions of the Ramp Team, Operations Team,
Customer Service, and Provisioning Teams.
 Coordinated training for new-hire Customer Service Agents, ensuring knowledgeable and successful teams by
providing leadership, coaching, and constructive feedback in ticketing, gate duties, and baggage service.
 Responsibly handled all cash, credit card, and exchange transactions in the purchase and refund of tickets.
 Provided superior customer service, resolving issues and exceeding expectations through Southwest’s service
model of Positively Outrageous Service.
 Completed all necessary documentation, including flight statistical reports, completely and accurately, adhering
to established procedures and reporting documentation into company information systems as required.
Additional Professional Experience: Flight Attendant with American Eagle Airlines (1992 – 1995)