1. Eman Hamdy Hassan
20 ST Al Said Basiony El Mataria
Cairo, Egypt
Telephone: 0222512495
Mobile: - 01098040717
OBJECTIVE
Seeking a job at a reputable company where my background and
experience can be well utilized
EDUCATION
2006 to 2009 Ain Shams University , Cairo, Egypt
Faculty of Arts, Ancient European Civilization dep.
Grade: good
SKILLS
Computer Skills:
Excellent knowledge of windows.
Excellent Knowledge of word.
Very good knowledge of Internet and outlook.
Very good knowledge of excel
Very good knowledge of power point.
Very good knowledge of access.
Language Skills:
Native language Arabic.
Very good command of both written and spoken English.
Communication skills:
Attendance of the training program at Canadian Center for human
Development with the International Lecturer Dr.Ibrahim
Alfeky (Secretof successful Personality).
Speaking effectively.
Listening attentively.
Expressing ideas.
Negotiating.

2. Experience
In Customer Service :
- I work in 3kargate company as Customer Service Senior Agent from September 2015 till
now.
-I worked in Ecco company, Project (National Telecommunication Regulatory Authority )
NTRA for 2 years till now .
- and worked in the same company (Vodafone project) Data Validation (in bound) for
two years
- (3 weeks) supported in P&G project (out bound).
- (4 months) worked in company for computer In Secretary and sales (indoor)
- Training in Saredar Laboratory in Administration.
-6/5/2010-13/5/2010 (42 hours) Graduate Resource Program (GRP)
(Customer Service)
Sponsored by the future Generation Foundation (FGF).
Training:
-ACT (Program).
-Resolve customer conflicts that recognize and deal with a variety of
Customer behaviors.
-Develop negotiation skills.
-Build decision-making skills.
-Reduce work-related stress while satisfying internal customer.
-Develop and define customer service skills that enhance my
Professional relationship with customers.

3. -Jan 2010-May 2010 Basic Business skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training:
 Developed Language and Computer Skills
 Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business Correspondence and Report Writing.
- take English course in MODLI till may 2013.
 SPEAK English well.
 Writing English well.
PERSONAL INFORMATION
Date of Birth: 6/15/1988
Marital Status: Single