Eman Hamdy Hassan is seeking a job utilizing her background and experience. She has a degree in Ancient European Civilization from Ain Shams University in Cairo, Egypt. She has excellent computer skills including Windows, Word, Excel, PowerPoint, and Access. She is fluent in Arabic and English. Her work experience includes over 3 years of customer service experience in telecommunications companies. She has also received training in customer service, business skills, language skills, and conflict resolution.

1. Eman Hamdy Hassan
20 ST Al Said Basiony El Mataria
Cairo, Egypt
Telephone: 0222512495
Mobile: - 01098040717
OBJECTIVE
Seeking a job at a reputable company where my background and
experience can be well utilized
EDUCATION
2006 to 2009 Ain Shams University , Cairo, Egypt
Faculty of Arts, Ancient European Civilization dep.
Grade: good
SKILLS
Computer Skills:
Excellent knowledge of windows.
Excellent Knowledge of word.
Very good knowledge of Internet and outlook.
Very good knowledge of excel
Very good knowledge of power point.
Very good knowledge of access.
Language Skills:
Native language Arabic.
Very good command of both written and spoken English.
Communication skills:
Attendance of the training program at Canadian Center for human
Development with the International Lecturer Dr.Ibrahim
Alfeky (Secretof successful Personality).
Speaking effectively.
Listening attentively.
Expressing ideas.
Negotiating.

2. Experience
In Customer Service :
- I work in 3kargate company as Customer Service Senior Agent from September 2015 till
now.
-I worked in Ecco company, Project (National Telecommunication Regulatory Authority )
NTRA for 2 years till now .
- and worked in the same company (Vodafone project) Data Validation (in bound) for
two years
- (3 weeks) supported in P&G project (out bound).
- (4 months) worked in company for computer In Secretary and sales (indoor)
- Training in Saredar Laboratory in Administration.
-6/5/2010-13/5/2010 (42 hours) Graduate Resource Program (GRP)
(Customer Service)
Sponsored by the future Generation Foundation (FGF).
Training:
-ACT (Program).
-Resolve customer conflicts that recognize and deal with a variety of
Customer behaviors.
-Develop negotiation skills.
-Build decision-making skills.
-Reduce work-related stress while satisfying internal customer.
-Develop and define customer service skills that enhance my
Professional relationship with customers.

3. -Jan 2010-May 2010 Basic Business skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training:
 Developed Language and Computer Skills
 Enhanced Presentation & Project Development Skills
Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business Correspondence and Report Writing.
- take English course in MODLI till may 2013.
 SPEAK English well.
 Writing English well.
PERSONAL INFORMATION
Date of Birth: 6/15/1988
Marital Status: Single