Brittany Alzmann has over 10 years of experience in customer service roles, including as a cashier, stocker, and call center representative. She maintains a high level of professionalism and enjoys handling difficult customer situations. Alzmann is proficient in Microsoft Office, has strong communication and problem solving skills, and takes pride in her work.

1. BRITTANY ALZMANN
171 North Ethel, Fayetteville, Arkansas 72701 | C: 479.422.6528 | balzmann@outlook.com
Summary
I am a customer service representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty. I enjoy handling difficult situations and taking care of customers
that would otherwise be hard to please, and nothing makes me happier than a job well done. This has reflected in all
positions that I've worked, from customer service management, stocking, inventory, moderation, etc. I volunteer regularly
to handle difficult tasks because it is good to exercise my mind and my capability.
Highlights
Proficient with Microsoft Office Suite Dedicated to process improvement
Telecommunications knowledge Conflict resolution proficiency
Troubleshooting skills Call center management experience
Strong problem solving ability Strong organizational skills
Devoted to data integrity Seasoned in conflict resolution
Conflict resolution proficiency Active listening skills
Opening/closing procedures Courteous demeanor
Multi-unit operations management Energetic work attitude
Quality assurance and control Store maintenance ability
Results-oriented Inventory control familiarity
Relationship building
Accomplishments
Moderated groups across numerous platforms with members ranging between 5 to 30,000+ in number.
Handled massive challenges that often times would've crippled the groups.
Handled everything from PR among these groups to giveaways, inventory, fund raising- all profit free for hobby's
sake.
Successfully made lasting relationships with customers and work colleagues both, going above and beyond
assist them.
Experience
Cashier/Customer Service/Stocking/Inventory 08/2011 to 08/2012
Walmart Fayetteville, AR
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Processed
and issued money orders for customers.Guaranteed positive customer experiences and resolved all customer
complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Assisted customers in
finding out-of-stock items.Stocked and rotated inventory regularly.Replenished merchandise shelves with items from the
stockroom.Processed merchandise returns and exchanges.
Call Center Temp-To-Hire for Walmart - Savings Catcher 11/2014 to Current
Manpower Fayetteville, Arkansas
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate
information in response to customer inquiries.Demonstrated mastery of customer service call script within specified
timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all
times.Developed effective relationships with all call center departments through clear communication.Worked with upper
management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by
placing follow-up calls for customers who experienced difficult issues.
Education
High School Diploma 2010
PennFoster Fayetteville, AR, USA
Graduated with 3.0 GPA, with extended study in electronics, electronic repair, auto repair.