Tina Garcia-Carroll is a motivated office manager with over 30 years of experience in banking and customer service. She has a proven track record of building and leading customer-focused teams and achieving goals and initiatives. She is currently the Branch Manager at Instant Cash Advance Corp in Lansing, MI, where she oversees two tellers and manages $100k in monthly sales.

1. Tina Garcia-Carroll
8634 Carlsbad Lane
Lansing, MI 48917
tmamacita@comcast.net
Cell: 517-449-0091
Motivated Office Manager with the ability to manage a successful team, while also achieving initiatives and key
goals.
Dedicated Banking Manager with 30+ years of experience in personal banking and customer service.
Respected builder and leader of customer-focused teams and departments; instill a shared commitment to
customer service, delivery, and quality as key drivers of company goal attainment. Lead by example and ensure the
execution quality policies.
Areas of Expertise
Customer Satisfaction
Complaint Handling & Resolution
Front-End Supervision
Problem Solving
Team Building & Training
Process Improvement
Professional Experience
Instant Cash Advance Corp. — Lansing, MI 2/2014 to Present
Branch Manager, 2/2014 to Present
To clearly, concisely, and consistently
present the service to all clients, to meet or
exceed the needs of the client, both personal and practical,
to ensure that daily operations are within applicable local,
state and federal regulations, to continually teach, train, and
motivate all staff employees, to continually work to achieve
and surpass all goals, and performance reviews
Selected Contributions:
Oversee 2 tellers in branch office
Managing @ $100K in monthly sales
Executing marketing and collection activities
Initiating consumer loans and credit card applications
Budget Advance — Lansing, MI 9/2004 to 2/2014
Branch Manager, 9/2004 to 2/2014
Served as subject matter expert in operations and policies,
Provided leadership to store employees. Coordinated and maintained
Store staff schedules. Ensured that staff provided excellent customer
service. Responsible for overall accountability, profitability and day to
day business of the store, Western Union, MoneyGram, money orders
and worked with ACH Advantage
Selected Contributions:
Oversee 1 teller in branch office
Managing @ $125K in monthly sales
Executing marketing and collection activities
Initiating consumer loans and credit card applications

2. Fifth Third Bank — Lansing, MI 8/2002 to 8/2004
Senior Office Manager, 8/2002 to 8/2004
Promoted to Senior Office Manager after a successful tenure as assistant Manager.
Created a Service Environment, managed a High Performing Team, provided sales
leadership to ensure franchise growth, ensured our customers were extremely
satisfied with every transaction, Coached and Developed to Drive Results, Brought
positive energy and confidence to clients every day
Selected Contributions:
Oversee 6-8 tellers
Maintain and Oversee daily balance of tills
Monitor Customer service and interactions
Old Kent Bank — Lansing, MI 3/1999 to 8/2002
Assistant Office Manager, 3/1999 to 8/2002
Promoted to Assistant Office Manager after a successful tenure as
Service Specialist
Supported all aspects of branch, including individual and team performances, Built a
high performance team through coaching and development of branch team members.
Provided solutions and advice to improve clients financial well-being, lead effective
problem resolution. Managed the sales process to proactively achieve sales targets
and customer loyalty
Selected Contributions:
Support 6-8 tellers
Maintain and Oversee daily balance of tills
Monitor Customer service and interactions
Community First Bank — Lansing, MI 7/1986 to 3/1999
Service Specialist, 7/1986 to 3/1999
Starting with Community First Bank I was promoted to various positions
Including Service Specialist, Collections Representative
Senior Accounts Processor, Assistant Manager, Senior Office Manager,
and Mortgage Servicing
Selected Contributions:
Process Mortgages
Customer Service Specialist
Manage Foreclosure proceedings
Credit Card application processing
Process Account receivables
Initiated collection activities

3. Education and Training
Lansing Community College — Lansing, MI 1986
Business and Child Development
Waverly High — Lansing, MI 1985
Diploma
Training: Ability to type 45-50 words per minute, Office manager training, have obtained experience with Microsoft
Word, E-cash, ACH advantage, Veritec, Money Gram and Western Union.