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IT Helpdesk is the single point of contact between the users and the IT department. Evaluation, measurement of success of the supporting activities of the IT department include: Service quality, satisfaction and the IT service users. Therefore, to serve customers the best: To understand needs of customers, facilitating the satisfaction level about the IT service quality, service attitude, service renovation.
This training course is designed targeted at IT Helpdesk and IT Service Providers based on our extensive experience after many years working in the IT field of IT manager, CTO of financial groups, trade and production multinational companies in Vietnam, America, Europe, and Japan with research on other famous training materials of foreign CTO in IT daily activities management field.
best Java Banking Finance and oracle Classes in Pune WE are the Leading Institute in Pune best Jobs Scope For Those Courses
Learn Something new With Us
IT Helpdesk is the single point of contact between the users and the IT department. Evaluation, measurement of success of the supporting activities of the IT department include: Service quality, satisfaction and the IT service users. Therefore, to serve customers the best: To understand needs of customers, facilitating the satisfaction level about the IT service quality, service attitude, service renovation.
This training course is designed targeted at IT Helpdesk and IT Service Providers based on our extensive experience after many years working in the IT field of IT manager, CTO of financial groups, trade and production multinational companies in Vietnam, America, Europe, and Japan with research on other famous training materials of foreign CTO in IT daily activities management field.
A well-mannered, articulate and hardworking individual who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent in customer retention and complaint resolution. With good telephone manners and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.
Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.
Targeting new customers for generating the business. Right solutions for the right customer at the right time - is for building the network hierarchy. Gathering & analyse the customer requirements for deploying the product at the right time delivery. Creating the face value in the market by knowing our values & strength.
Seeking a challenging dynamic career opportunity in a well-established organization, where an active, energetic personality is needed and where my practical and Academic studies can be fully utilized.
1. OMNEYA IBRAHIM MOSTAFA KASSEM
Haram, Giza, Egypt | 01212014789 | 23.02.1992 |Khattab_omneya@yahoo.com
SUMMARY
Dedicated customer service representative, motivated to maintain customer satisfaction and
contribute to company success, reliable and driven with time management and prioritization
abilities.
Seeking a challenging position HR or administration jobs as a new challenge which can help me
improve my professional abilities.
EDUCATION
Secondary stage: Pyramids language school.
University stage: English Business administration (managements section)
Misr University for Science and Technology 2014
EXPERIENCE
• From June 15th ,
2015 Till present :
• Company Name: Orange (Mobinil)
• Position: specialist , consumer postpaid
• Tasks and responsibilities:
• Professionally handle incoming requests from customers and ensure that issues are resolved
both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs,
educate the customer where applicable to prevent the need for future contacts and
document interactions through contact tracking.
• Provide quality of service and support in variety of areas including, billing, and system
troubleshooting…
• Troubleshoot customer issues over the phone.
• Maintain a balance between company policy and customer benefit in decision making.
• Support other departments (social media , first class )
• From November 30th ,
2014 Till May 1st
,2015:
• Company Name: Raya contact center
2. • Position: call center agent at Etisalat emirates project
• Tasks and responsibilities:
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle customer complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
COMPUTER SKILLS
Microsoft -Office
COURSES
Language courses:
Conversation English in the British council
Soft Skills courses:
Communication skills in DALE CARNEGIE
How to be an effective team member
LANGUAGES
English: Fluent
PERSONAL SKILLS
• Strong desire for learning and gaining practical experience.
• Welcome constructive criticism to improve any short coming.
• Communication skills.
• Capable to work both individual and in team as well as under pressure.
ALL REFERENCES ARE AVAILABLE UPON REQUEST
