- Osman Khan is seeking a position that utilizes his 7+ years of experience in customer service and administrative skills. - He has strong communication, computer, and organizational abilities from roles at Cineplex Empress Walk, North York Senior Centre, Providence HealthCare, and Camp Kodiak. - His education includes a certificate in travel and tourism from Seneca College and secondary school diploma.

1. OSMAN KHAN Ph# 06, 28 Pemberton Avenue
North York, ON, M2M 4L1,
Tel: 647-345-2721,
Email: osmanziakhan@hotmail.com
References Available Upon Request
JOB OBJECTIVE
To obtain a position where I can utilize my expertise, skills and knowledge in a professional career opportunity
SUMMARY SKILLS
 Over7 years of experience in delivering high quality customer services
 Effectivecommunicationskills with the ability to show genuine concernfor the customer requests
 Self motivated, positive, friendly, helpful and welcoming individual who is able to workindependently and as
part of a team
 Advanced computer skills in MicrosoftOfficeprograms such as Word and Excel
 Organized equipments in a systematic order forguests to use
 Appropriately communicate on telephone and delivered messages to supervisor
 Enthusiastic individual whois eager to learn and projecta positive and professional image
RELEVANT EXPERIENCE AND SKILLS
ADMINISTRATIVE SKILLS
 Organized and filed documents in a systematic order.
 Developed weekly reports on Excelspreadsheets
 Answered calls politely
COMMUNICATION SKILLS
 Greet customersin a professional and welcoming manner.
 Solved customer complaints and provided accurateinformation regarding general questions; directed
customers to supervisor if customer was not satisfied
 Able to serve all types of customers including children in a friendly and efficientmanner
 Able to build instant rapport with customers
 Manage customer relationships with dedication
GENERAL OFFICE/ COMPUTER SKILLS
 Scan and upload documents on to the computer
 Efficientin MicrosoftOffice, Internet and email applications
 Created professional graphs and spreadsheets in Excel
 Strong keyboarding skills withoutmaking grammatical errors: type 38 wpm
WORK AND VOLUNTEER EXPERIENCE
Cast Member, CSR Cineplex Empress Walk 2013-Present
Volunteer Assistant North York Senior Centre 2013 - Present
Volunteer Recreational Assistant Providence HealthCare 2010-2011
Volunteer Teacher Assistant Camp Kodiak 2009
EDUCATION/ CERTIFICATES AND TRAINING
Certificate in Travel and TourismOperations Seneca College 2011- 2012
Ontario Secondary School Diploma Agincourt Collegiate Institute 2011