Patrick Arata is a results-driven professional with over 10 years of experience in customer experience and project management roles. He has held director and manager positions at JM Bullion, DC International, and Global Response where he improved metrics, lowered costs, implemented new systems, and received awards. Arata holds a B.S. in Economics from Florida State University and has strong skills in sales, leadership, and business analytics.

1. Patrick Arata
Results driven, goal oriented, exceptional service with a smile.
2828 Lemmon Ave
Dallas, TX 75204
(954) 614-5182
patrickrarata@gmail.com
EXPERIENCE
JM Bullion, ​Dallas, TX — ​Director of Customer Experience
May 2016-September 2016
Managed three department budgets, staffing, hiring and day-to-day
operations. I lowered the staffing cost per call by more than 20% while
meeting all desired metrics. Introduced a training program that involved
leaders from other departments to discuss the impact all business decisions
had on our end customer. I implemented a quality assurance program that
increased visibility to the types of calls that were being received and improved
consistency in the types of answers customers were provided.
DC International, ​Carrollton, TX — ​Customer Experience Manager
April 2015-May 2016
Managed all aspects of the customer support team. I was fully responsible for
all recruiting, hiring, training, career development, payroll and day-to-day
operations. I configured a new CRM system for use by Customer Service as
well as other departments and implemented all training for the new program.
I redesigned to training program with an emphasis on consultative selling.
Developed a service center budget with accurate forecasts based on historical
data. Recipient of 2015 BizRate Platinum Circle of Excellence Award.
Global Response, ​Ft Lauderdale, FL​ ​— ​Project Manager
August 2011-April 2015
Developed strong sales and management skills working on various projects
with many internationally recognized retail brands, Zara, Tory Burch, The
Metropolitan Museum of Art and giggle. I was able to experience managing
over 50 call center agents, develop a new customer care team from scratch and
work directly alongside our VP of Business Development to close deals on
bringing new contracts to the call center floor.
EDUCATION
Florida State University, ​Tallahassee, FL — B.S., ​Economics
June 2007 - May 2011
SKILLS
Sales - well over 10,000 hours
spent selling many different
items by phone. Have
documented sales processes and
trained teams on consultative
selling, cross-selling and
up-selling
Leadership - over 5 years of
management experience with a
proven track record of success
Business Analytics - have
managed many different call
center metrics used to make the
most intelligent business
decisions possible