This document is a resume for Mohamed Ahmed from Egypt. It summarizes his personal and contact information, education history including a B.Com degree in accounting and auditing from Alexandria University in Egypt and an ICDL from the International Washington Institute. It also outlines his career history working as a sales executive for The Arabian Oud in Dubai since 2015 and prior customer service role at Mobinil in Egypt from 2013 to 2015. Key skills include communication, customer service, problem solving and computer proficiency.

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PERSONAL INFORMATION
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INTRODUCTION:
Seeking a position to use my functional Skills to Perform as an individual and help the
customers to resolve their problems leading a team with greater efficiency.
EDUCATION AND QUALIFICATIONS:
2008-2012 Faculty of commerce. Alexandria university Alex, Egypt
 B.com degree in Accounting & Auditing
2013-2014 International Washington Institute (IWI) Alex, Egypt
 International Computer Driving license (ICDL)
LANGUAGE SKILLS:
 AArraabbiicc :: MMootthheerr TToonngguuee
English : Fluent Both Written And Spoken

2. CAREER HISTORY:
PERIOD: AUGUST 2015 TILL NOW
POSITION: SALES EXCUTIVE
ORGANIZATION: THE ARABIAN OUD
DUBAI, UAE
DUTIES:
 listening to customer requirements and presenting appropriately to make a sale;
 Achieving monthly sales from current and new customers;
 maintaining and developing relationships with existing customers in person and via telephone calls and emails;
 responding to incoming email and phone enquiries;
 negotiating the terms of an agreement and closing sales;
 gathering market and customer information;
 negotiating on price, costs, delivery and specifications with buyers and managers;
 challenging any objections with a view to getting the customer to buy;
 advising on forthcoming product developments and discussing special promotions;
 creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the
prospective customer;
 liaising with suppliers to check the progress of existing orders;
 checking the quantities of goods on display and in stock;
 recording sales and order information and sending copies to the sales office, or entering figures into a computer
system;
 reviewing your own sales performance, aiming to meet or exceed targets;
 attending team meetings and sharing best practice with colleagues.
SKILLS AND REQUIREMENTS:
 the ability and desire to sell;
 excellent communication skills;
 a positive, confident and determined approach;
 resilience and the ability to cope with rejection;
 a high degree of self-motivation and ambition;
 the skills to work both independently and as part of a team.

3. PERIOD: JAN 2013 TO APRIL 2015
POSITION: CUSTOMER SERVICE
ORGANIZATION: Mobinil , Egypt
DUITES:
 Answer phones and respond to customer requests.
 Sell product and place customer orders in computer system.
 Provide customers with product and service information.
 Up sell products and services.
 Transfer customer calls to appropriate staff.
 Identify, research, and resolve customer issues using the computer system.
 Follow-up on customer inquires not immediately resolved.
 Complete call logs and reports.
 Research billing issues.
 Research misapplied payments.
 Recognize, document and alert the supervisor of trends in customer calls.
 Recommend process improvements.
 Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
………………………………………………………………………………………………………………………………………………………………………….
COMPUTER SKILLS:
 Excellent command of Computer using
 Good command of MicrosoftOffice™tools
 Proficient with internet browsing searching.
JOB-RELATED SKILLS:
Team work: I have worked in various types of teams and have leadership skills
and ability to inspire and motivate teamwork towards the team's objectives.