Kass Folkman has over 15 years of experience as a top-tier sales representative across diverse industries, consistently exceeding sales margins. They have expertise in customer service, relationship building, consultative selling, account management, and client retention. Folkman has a history of career progression through sustained overachievement of organizational objectives, including consistent placement in the top 10% of earners. They have received performance awards for sustained output, quality service, and understanding client needs.

1. Continued…
KASS FOLKMAN
4505 Jenkins Street • The Colony, Texas 75056
Phone 214-862-3825 • kassfolkman@hotmail.com
TOP TIER SALES REPRESENTATIVE
More than 15 years’ success consistently exceeding sales margins across diverse industries
Knowledgeable with relation to a broad range of products and services
Highly approachable and dependable with a commitment to world-class client service
— AREAS OF KEY EMPHASIS —
• Customer Service Expert
• Relationship Building
• Consultative Selling
• Account Management
• Product Presentations
• Client Service Initiatives
• Product Knowledge
• Client Retention
• Exceeding Sales Margins
SIGNATURE ACHIEVEMENTS
Continual career progression evidenced through sustained overreach of established
organizational objectives including consistent placement in the top ten percent of earners.
Proactive account manager with expertise in negotiating and finalizing complex sales contracts.
Received performance-based awards including recognition for sustained performance output,
continual quality service and possessing a deep understanding of client needs.
PROFESSIONAL EXPERIENCE
Inside Account Representative | Cross Check, Dallas, Texas 8/2014 – 5/2015
Work collectively and collaboratively with customers providing accurate information regarding
organizational products, pricing, functionality and financial data.
Key Accomplishments:
 Oversee the development and execution of sales data and presentations.
 Provide quotes and estimates on product and services as well as negotiate with
customers, presenting comparable market value for both the organization and the client
while ensuring all facets of the transaction are covered (order information, delivery and
warrantee) within comprehensive sales contracts.
Patient Care Coordinator | Walgreen’s Specialty Pharmacy, Frisco, Texas 8/2012 – 8/2014
Provided front line service while generating a high volume of sales orders working directly with
clients, colleagues, senior leadership and key stakeholders, exhibiting unmatched product
knowledge while fielding routine and complex matters and providing sustained solutions.
Key Accomplishments:
 Maintained a high level of accuracy in providing verification services and ensuring proper
client, drug and dose in prescription orders.
 Demonstrated ability to work in a professional and efficient manner, communicating
appropriately in all instances and maintaining the highest level of confidentiality.
 Responsible for liaising with physicians and pharmacists, ensuring direct lines of
communication were maintained as well as working closely with insurance companies.

2. KASS FOLKMAN – PAGE TWO
Sales Consultant | Don Herring Mitsubishi, Plano, Texas 9/2011 – 9/2012
Generated sales for new and pre-owned automobiles while communicating in a professional and
skillful manner, ensuring unmatched service to achieve industry-leading satisfaction.
Key Accomplishments:
 Exhibited excellent active listening skills to ensure a full appreciation of the customer’s
needs with an ability to translate this to a product to meet their taste and budget.
 Through tireless product education and an ability to facilitate product demonstrations,
continually met and exceeded sales expectations while generating significant revenue.
Sales Consultant | Overseas Motors Jaguar & Lotus, Dallas, Texas 7/2002 – 6/2011
Represented the Jaguar and Lotus lines, leveraging a keen understanding of the history of the
product to educate customers; presented overall benefits and operability of new models. Provided
input on configuration of order units for dealer inventory.
Key Accomplishments:
 Consistently ranked within the top 10% of achievers for establishing high sales volume,
profit margins and rating within the top tier of customer satisfaction results.
 Received Jaguar Master Guild for sustained exemplary sales output; selected amongst a
group of exceptional staff to attend the Lotus Elise roll-out event.
Sales Consultant | John Eagle Lincoln Mercury, Dallas, Texas 6/2001 – 7/2002
Recruited based on a reputation for exceptional sales results with a goal of increasing revenue and
profit margins and to instill an organizational culture of exceptional customer service.
Key Accomplishments:
 Worked tirelessly as a liaison between customers, staff and organizational stakeholders to
build a reputation as a complete customer satisfaction automobile dealer.
 Easily resolved customer issues in a timely and proactive manner through gaining a deep
understanding of the issue and initiating the appropriate resolution.
Sales Consultant | Bankston Ford, Dallas, Texas 5/1999 – 6/2001
Brought a tireless work ethic to the organization, quickly becoming familiar with all aspects of
automotive sales evidenced through completing all coursework for new sales staff within one
month.
Key Accomplishments:
 Achieved within the top 5% for sales, profit margin and client satisfaction through
developing a reputation for being honest, trustworthy and knowledgeable.
 With a deep understanding of the client’s needs, recommended an appropriate product
and ensured the customer received the highest level of service to ensure repeat business.