The document is a resume for Islam Ahmed Saleh Ahmed Abdulrahman. It details his contact information, work experience, skills, and qualifications. He has over 8 years of experience in customer service roles, including working at contact centers for Vodafone, Etisalat, and various other companies. He is seeking new opportunities and believes his experience in customer service and problem solving would be an asset to any organization.

1. RESUME CAREER
CV
IslamAhmed Saleh Ahmed Abdulrahman
Aislam48@yahoo.com
I learned about this position from Gulf Talent, who recommended that I apply.
Through my previous job experience,I have approximately 5 years of customer
service experience,from which I have gained many of the skillsyou are looking for. I
am interested in applying for this position because your company sounds like an
enjoyable place to work, and I think I would enjoy the work I would do there. My
experience in previous positions has provided me with the essential skillsneeded for
this position, and I believe I can also add not only my experience,but my warm
personality to the work environment. I look forward to hearing from you. I am
available for an interview at your convenience and can be reached at 050 9743824.
Thank you so much for your time.

2. 26/5/1991. 0509743824.
Egyptian. 00201060566225.
Male.
Single. Aislam48@yahoo.com
Military service: Performed. Islamahmedsaleh@gmail.com
 Passport Details:
Passport number: A15856518.
Date of expiry: 28/7/2022. Accept the pain and get ready for success.
224 Sheikh Zayed Rd, Business bay, Dubai.
Graduated from Commerce faculty/Cairo University.
Section: Accounting.
(Egypt) 2009-2011
Was Working with Wasla Contact center as an
(International customer service advisor) in
operation department Vodafone offshore
account since 15th of July 2009 until 2011.
Was Working with Samir&Ali stationary as
a customer service representative.
(Egypt) 2011-2012
• Deliv er prompt and professional solutions for customer
inquiries via phone,email,online chat etc.
• Research,prioritize and resolve customer issues in timely and
accurate fashion.
• Maintain documentation of customer inquiries and responses
for future reference.
• Direct or route customer calls toappropriate personnelfor
assistance.
• Handle dissatisfied customers in a polite and professional
fashion.
• Trackand follow-up all customer requests in a timely manner.
• Listen and respond to customers’ needs andconcerns
• Prov ide information about products and services
• Take orders,determinecharges,and oversee billing or
payments
• Rev iew or make changes tocustomer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
Islam Ahmed Saleh Ahmed

3. Was Working In Aboushakra Group as order
taker, customer service agent and manager for
Otlob.com account for order online.
Answering thephone and taking phone orders from customers
• Contacting customers if an item is out of stock todetermine a
resolution
• Answering questions customers may have regarding our products
and usage
• Addressing problems with orders and customer complaints
• Following up with customers after orders todetermine their
satisfaction with the order
• Using our fulfillment management system tomanage the flow of
orders through thefulfillment process. This involves:
o making sure our fulfillment partners are processed orders correctly
o running shipping reports for customers toreceive shipment
notifications
o submitting credit requests with our fulfillment partners if orders are
fulfilled improperly or we are charged improperly
• Talking with our fulfillment partners toresolve issues regarding
orders
• Updating and Adding products toour system for our website and
our partner sites
• Addressing potential fraudulent orders and dealing with charge
backs
• Additional support tasks as required.
• Capable of building productive relationships.
• Expertise in analyzing and resolving complex issues.
• Communicate with customers and vendors tov erify
information.
• Document accurate notes for all account interactions.
• Created employee award andrecognition program.
• Trained and supervised customer support staff.
• Exceeded performance quotas and benchmarks.
• Experienced diffusing client issues with tact and care.
• Handled customer problems,inquiries andcomplaints
• Answered billing questions and address payment issues.
• Multi tasked in a high volume,high stress environment.
(Egypt) 2012-2015
(Egypt) 2015-2016
(UAE, Dubai) Now
• Dictating customers'orders torestaurants with the given data.
Making sure orders are processed with the most accurateand
up-to-date information.
Handling customer complaints and following up on them with
the respective
restaurant(s)for each case.
Coordinating between our internalwebsite development
teams and the restaurants
managements.
• Highly enthusiastic customer service professionalwith 8 years
customer service experience.
Reliable Customer Service Representativewith extensive track
record in supervision
env ironment (Acted as).
• Dedicated Customer Service Representative motivated to
maintain customer satisfaction and
contribute tocompany success
Was Working in Raya Contact center as a
customer service agent in Etisalat UAE.
Working in Foodonclick.com as
Senior Call Center Agent.

4. “I would appreciate the opportunity to meet with you to discuss how my qualifications will be
Beneficial to your organization’s success.”
Thanks.
 Six year’s experience working in the Customer care industry.
 Competent at managing responsibilities in a high-volume atmosphere.
 Skilled at interacting with customers of all socioeconomic backgrounds.
 Hard worker, quick learner, and ability to assume responsibility.
 Work well under pressure as part of a team.
 Well-groomed appearance.
 Polite, respectful, and courteous manners.
 Responsible, efficient, and flexible.
 Ability to work in a fast-paced, intense environment smoothly.
 Ability to elicit confidence and build rapport.
 Talented in problem solving and office system design.
 Worked both as a crew member and independently.
 Get along well with employers and coworkers.
 Experienced in customer relations.
 Self-motivated; able to learn on own initiative.
 Excellent record of dependability and reliability.
 Versatile and multi-skilled person.
 Quick learner, eager to further my Customer care knowledge and skills.
Language skillsApplications skills
Certificate
General skills
Was Gotten two experience
certificates from Wasla contact
center during the work in
Vodafone Egypt.
 Arabic
 English
 Professional in Microsoft
office package (2007 &
2010)
 Operational apps.
 I was in charge and manager admin for Aboushakra restaurant official page on
Facebook and my own app for ecommerce and order online during my work in
Aboushakra group and this page was created by myself from A to Z to reduce
the costs of marketing and launching the first social media window for
Aboushakra group in the internet in this time.
The official page URL: https://www.facebook.com/aboushakraa/.