looking for a new opportunity

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My Resume
Personal Profile: More than twelve years in hospitality industry now. I am
trustworthy, initiative, reliable, flexible, and hardworking and a quick learner
ABOUT ME
Mr Dellal Nacer/Algerian/ DB 15/12/1974
Married : 03 kids
Nationality:Algerian
Email:nacer.dellal@hotmail.fr
Mobil: 002130661980896/ Home phone: 0021324374401
Working Experience:
From August 2014 to august 2015, director of CHENOUA HOTEL 3*** Chenoua plage
Tipaza Algeria ( 35 employes )
20 Rooms and suites /Restaurant 150pax/Coffee shop/
sweeming pool
Duties :
 planning and organising accommodation, catering and other hotel services;
 promoting and marketing the business;
 managing budgets and financial plans as well as controlling expenditure;
 maintaining statistical and financial records;
 setting and achieving sales and profit targets;
 analysing sales figures and devising marketing and revenue management
strategies;
 recruiting, training and monitoring staff;
 planning work schedules for individuals and teams;
 meeting and greeting customers;
 dealing with customer complaints and comments;
 addressing problems and troubleshooting;
 ensuring events and conferences run smoothly;
 dealing with contractors and suppliers;
 From December 2012 to June 2013:Security Responsible of three building at GE
General Electric as contractor cgps,

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 Triangle building, wtc training center and healthcare building Hydra Algiers Algeria,
reporting to:
Duties;
 Handling complaints in a diplomatic manner. Supervising security personnel.
 Carrying out close supervision of on-site security personnel.
 Scheduling the work and duties of individual security officers.
 Helping out the HR department in the reconciling of staff wages and payroll
issues.
 Immediately responding to any problems.
 Providing leadership, guidance and support to security staff.
 Writing clear reports and logs.
 Operating CCTV cameras.
 Checking and setting alarm systems.
 Checking fire systems and fire equipment.
 Completing reports of alarms, incidents, and complaints.
From the August 2012 to September 2012: Sales & marketing Director
EDEN PHOENIX HOTEL Oran 103 rooms suites www.edenhotels.com
duties: Accomplishes marketing and sales human resource objectives by recruiting,
selecting, orienting, training, assigning, scheduling, coaching, counseling, and
disciplining employees; communicating job expectations; planning, monitoring,
appraising, and reviewing job contributions; planning and reviewing compensation
actions; enforcing policies and procedures.
 Achieves marketing and sales operational objectives by contributing marketing and
sales information and recommendations to strategic plans and reviews; preparing
and completing action plans; implementing production, productivity, quality, and
customer-service standards; resolving problems; completing audits; identifying
trends; determining system improvements; implementing change.
 and new products; analyzing trends and results; establishing pricing strategies;
recommending selling prices; monitoring costs, competition, supply, and demand.
From January 2012 to July 2012 Even Manager at CALL US Events www.Call.us.com
Cyber park El Rahmanya Alger / Catering, food & beverage
Mission:
 Manage staff responsible for event coordination activities.

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 Coordinate details of events such as conferences, weddings, birthdays, anniversaries,
charity events, surprise parties, trade shows, sales meetings, business meetings,
employee appreciation events and virtual events.
 Hire, train, and educate staff on proper event procedures.
 Calculate budgets and adjust when necessa
 Book venues and negotiate fees.
From 03 of march 2010 to 30 of August 2011 F&B Night club manager (Safari Club)
Djibouti palace kempinski www.kempinski.com/djibouti 5***** Palace 340 rooms and
suites and 50 serviced appartments ,Resort
Tel: 00 253 32 5555.Fax: 00 253 32 5556
Safari Club is the Djibouti Palace Kempinski dancing club, the most luxious in the
country
From August 2008 to March 2010 Night manager in charge of the Front office
Responsabilities :
 Directs Front Office operations such as checking in, checking out and providing
guest assistance whilst ensuring compliance with all front office policies and
procedures, with maximum guest satisfaction.
 Trains, develops and manages the performance of direct subordinates to ensure
the efficient running of front office operations.
 Maximizes hotel revenue by controlling room inventory, group blocking,
packages, up selling to Executive Floor Rooms,
 Handles all customers’ complaints occurring during the night shift by solving
issues and following up.
 During sell out nights, deals with overbooking situations in the most
professional and diplomatic manner.
From September 2005 to September 2007 assistant Security manager / Security
Director /Night manager in charge of the front office
SAFIR MAZAFRAN HOTEL 450 rooms www.safir.mazafran.com

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Tel : (213)21 32 00 00 /Fax :(213)21 32 90 00
 Responsible for conducting site reviews, writing audit/review reports, reviewing
findings, and making recommendations to management.
 Monitors and evaluates unit performance on key security issues and programs
recommends corrective action programs where appropriate.
 Establishes/maintains robust customer relationship to ensure complete
understanding of customer processes to enable the delivery of viable security
responses.
 Responsible for planning, developing and implementing security plans, security
programs such as Emergency Response and Crisis Management, Physical
Security, Information Protection, Incident Management and/or Investigation.
From May 1999 to May 2005 Security department /Front office department
Sheraton Club des pins Resorts & Towers Starwood Algeria
www.Sheraton.com/clubdespins
Tel: 00213 21 37 77 77 /Fax: 00213 21 37 77 00
 Security supervisor : From 26/04/2004 to 08/05/2005
 Deputy Security Director : From 01/02/2004 to 25/04/2004
 Control room CCTV operator : From 27/11/2000 to 31/01/2004
Daily monitoring, coordination with Security Guards, Supervisors and the
security company head
Internal control, inspection and investigation
Management of CCTV, anti-intrusion and anti-fire systems
 Guest services management using “SMART BUTLER” to resolve Guests and
Staff complaints with daily follow-up
 Security officer : from 05/05/1999 to 26/11/2000
 January 1998 to January 1999 security manager at “fly-security” Sarl security
electronic & communications Algeria...
Education:
IT certificate at private shcool (Série) Algeria
English schcool certificate (ENADJAH CENTER 06
From the 1st to the 6th of june 2013 , training (fire and first aider ,ERP and IGH
immeuble grand hauteur ) in the european school SSLAP 1st degres (CGPS)
(société de gardiennage et de protection et de sécurité) el Mohamadia
Trainng with GE general electric (defibrilator users)
Training of fire and first aider with the djiboutians firefighting at djibouti palace
kempinski (2010)

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Knowledge:
Arabic language (very good)
French language (very good)
English language (very good)
System knowledge:
Microsoft office
Opera system (front office)
Smart butler system
Gensuite Action Tracking System
GES Global Enterprise System
Objective
A Senior Position in the hospitality industry where my expertise in providing
excellent customer service, management, sales and hands-on approach in
motivating and leading people can be fully utilized to improve operations and
contribute to company profits.
Hobbies:
Diving, Internet, music, cinema.