The document contains the resume of Syed Kazim Raza which outlines his professional experience working in various front office and management roles at hotels in Pakistan, including his current role as Night Manager at Pearl Continental Hotel Bhurban, as well as his qualifications including a Post Graduate Diploma in Management Studies from London International College in the UK. Contact information and a profile are also provided.

1. SYED KAZIM RAZA.
PERMANENT ADDRESS Raza’s A-5 Postal streetTaxila city
District Rawalpindi.Postal code 47080.
Pakistan.
DATE OF BIRTH 17th may 1979.
CNICNO 37406-1566504-1.
PLACE AND COUNTRY OF BIRTH Karachi Pakistan.
EMAIL kazimraza112@yahoo.co.uk.
TELEPHONE NUMBER (M) 0092-333-5288629.
PROFILE:
A self motivatedand hardworking personwith experience in customer services
and qualitymanagement.Ableto use own initiativeandwork as a part of a team
proven leadershipskills includingmanagingandmotivatingstafftoachieve
companyobjects andsale targets. I am seeking a challengingpositionwithaview
of makinga changein career development.
QUALIFICATIONS:
1. POST GRADUATE DIPLOMA IN MANAGEMENTSTUDIES May 2008- June2009
LONDON International College LondonUnitedKingdom.
2. Bachelor of Commerce from PunjabUniversityPakistan 1998-2001.
3. Intermediate inCommerce Rawalpindi educationbroad 1996-1998(CBSE 12TH
= A
Levels)
4. Matriculation higherschool Certificate Islamabad (English,Math, Science) CBSE10TH
=GCSE
COMPUTER CERTIFICATIONS
POWER PACK(WindowsNTworkstation,Oracle8-SQL/PL-SQL,Developer2000, applicationschema,
Oracle Forms5.0, advanced,webapplication,Visual Basic6.0).
WORK EXPERIENCE:
PEARL CONTINENTALHOTEL BHURBAN
Workingas NIGHT MANAGER from 24 December 2015 till present
Duties are:
 Ensure all issues pertainingto guest satisfaction aremet and that followup is completed on a timely basis.
 Complete the night auditin linewith the standards and procedures of the hotel.

2.  Circulateall required reports to the departments concerned.
 Oversee all thepostings from the day shiftand correct itwhere needed.
 Check all the guest balances and confirmthatauthorized limits cover estimated guest expenses. Oversee the
method of payment in every guest accountand correctit where applicable.
 Check the routinginstruction for all guestaccountand modify where applicable.
 Ensure all the back-up documents for next day departure are ready for review.
 Reconcileoutlet bankingand summary sheets in each area.
 Ensure all associates in nightshiftattend shiftbriefingand smooth take over from the evening shift.
 Monitor and superviseall incidents atnightand report accordingly asper the guidelines.
 Follows up on all pendingglitches with courtesy callsto ensure effective resolution.
 Ensure emergency procedures arefollowed as per standard duringthe night shift.
 Anticipateguest needs, and handle guest inquiries in a helpful and attentive manner.
 Has a complete knowledge of the resort product, includingvilla types,rates,relativefeatures and facilities,
food and beverage outlets and promotions, spa and health club,and other properties.
 Develop a closeand harmonious workingrelationship with all hotel departments.
 Ensure strictcontrol of room keys.
 Ensure that guest history records areupdated atall times.
 Ensure all the arrivalsand departures aredouble checked as per reservation correspondence to ensure all
details,id copies,travel agent vouchers, payments are in order and report to the Front OfficeManager should
there be a discrepancy.
 Check all roomrates, market segments as per the categories and correctall statisticsreports before closing
the night.
 Prepare and circulateflash reports to all concerned departments.
 Liaisewith Front Office Manager on any complaints fromthe guests.
 Monitor all wakeup callssheets attelecommunication area.
 Fully awareof all fireprevention and safety regulations and liaisewith the security personnel,if necessary.
 Attend resort events, daily shiftbriefings and trainingto improve professional skills.
 Fosters a good relationship with third party Companies.
 Is detailed and ensures proper handover from incomingand outgoing shifts.
 Answer telephones promptly and accurately and follows telephone etiquettes.
 Ensure timely followup of all guestrequests and revert to guests or resortas appropriate.
 Take ownership of guest’s requests and needs and ensure immediate action as appropriate.
 Keep Front OfficeManager informed of all mishaps,unusual cases and guestfeedbacks.
 Is well acquainted with all resortfacilities,includingtheguest room facilities and knows all events in the
resort.
 Keep self updated on the arrivals,departureand transportarrangements for the night.
 Ensure guest recognition.
 Is ableto identify and acknowledge repeat guests and VIPs.
 Ensure that each guest interaction is a delightful experiencefor the guests.
 Always find a way to exceed guest’s need and expectations.
 Ensure consistentdelivery of resort’s servicestandards.
 Is self-motivated and leads associates by example.
 Respect the departmental duty roster and report to work on time.
 Is open and willingto adaptto new procedures for the benefit of guests and associates as and when
introduced.
 Attend all scheduled trainingcoursesorganized by the department and resort as and when a sked to.
 Is a team player and actively participates in all employee activities.

3.  Ensure strictcomplianceto all resortand local lawsregardingfire,health,safety and security procedures and
actively participatein any trainingsessionsconducted on the aforementioned.
Hotel JavsonSailkot
Worked as Front Office Manager from 24th
March2014 to 18th December2015.
 Consistently providethoughtful, caringand sincereservice
 Lead and manage all aspects of the Front Officedepartment and ensure all service standardsare
followed
 Maximizerooms revenue through participatingin yield management meetings and implementing
supportingagreed upon Revenue Management strategies and practices
 HandleGuest concerns and react quickly,loggingand notifyingproper areas
 Conduct regularly scheduled departmental meeting
 Balanceoperational,administrativeand Colleagueneeds
 Assistguests regardinghotel facilities in an informativeand helpful way
 Followdepartment policies,procedures and servicestandards
 Followall safety policies
 Other duties as assigned
IslamabadRamada Hotel
Workedas Night Auditor from15th
March 2013 to 10th
January 2014.
• Read Night Auditors Logbook for any instructions fromthe Income Auditor. Verify approvals for
complimentary rooms, late checkouts with no charges and day use room charges
• Printbusiness call journal and ensurethat all longdistancecalls and faxes aresupported with Business
Calls Authorization voucher
• Verify guest ledger charges from concessionaires with their summary
• Verify room rate variancereport,post room and tax for the day
• Print‘Revenue Report today Gross and Budget’ and splitservicechargeand tax for room revenue
• Printreports and tally with supportingvouchers, e.g. visa income,charges, miscellaneous income, etc.
• Export Micros revenue to the Opera livedata and run pre-audit back up
• Run filemaintenance and prepare daily revenue report.
Islamabad Marriott Hotel
Workedas Restaurant Auditor/CashierfromJune 2006 to July 2007. Dutiesare:
• Look after the restaurants activities regardingfood consumption,guests billings etc.
• Check in-house guests records and posttheir related bills in their rooms account.
• Receive cash againstbillsfromthe guests.

4. • Records the foods covers daily and make report for restaurantmanager.
• Report daily to FinanceDepartment about cash incomeand bank charged bills.
• Carried out any other duties as may be required to ensure that the hotel operations areproperly
maintained to provide total guest satisfaction.
• Prioritized work schedules to customer needs so that servicelevels aremaintained and exceeded.
Holiday inn Islamabad hotel Currently as Islamabad hotel
Workedas Night Auditorfrom15Feb2004 to29May 2006
• Read Night Auditors Logbook for any instructions fromthe Income Auditor
• Verify approvals for complimentary rooms,latecheckouts with no charges and day use room charges
• Printbusiness call journal and ensurethat all longdistancecalls and faxes aresupported with Business
Calls Authorization voucher.
• Verify guest ledger charges from concessionaires with their summary
• Verify room rate variancereport,post room and tax for the day
• Print‘Revenue Report today Gross and Budget’ and splitservicechargeand tax for room revenue
• Printreports and tally with supporting vouchers, e.g. visa income,charges, miscellaneous income,etc.
• Export Micros revenue to the Opera livedata and run pre-audit back up
• Run filemaintenance and prepare daily revenue report.
Hotel crown Plaza Blue Area Islamabad
Worked AsFront Office SupervisorfromJanuary2002 toFebuary 2004
 Achieved maximum room occupancy and to ensure that all bookings and guests aretreated with a high
standard of servicein respect of customer contact, accommodation,accounts and enquiries.Dealtwith
advancereservations,takebookings and deal with special requirements,where necessary.
 Operated the switchboard and deal with messages and enquiries in an efficient manner.
 Received guests on arrival to the required standards and with a friendly manner.
 Ensured that their details areentered into the computer correctly and efficiently.
 Posted all transactionsto ensure that all billsarekept up-to-date.
 Prepared the cash for bankingand ensure that all floats arecorrectatthe end of each shift.
PARTICIPATION:
Complete successfully trainingof Cashiers by MarriottInternational Hotel and Resorts and got the certificateof
Acknowledgement.
OTHERS:
Fluently speak and understand English and also learningFrench.
REFERENCES:
All to be presented on request.