This document contains the resume of Tugba Zehra Sahin. It summarizes her work experience as an Events Executive at Kempinski Hotel Ishtar Dead Sea in Jordan since 2016, and previous roles including Rooms Division Management Trainee, Receptionist, and Reservation Agent at hotels in Turkey. It also lists her education, training, skills, and contact information.

1. Personal Info
 Name: Tugba Zehra Sahin
 Date & Place of Birth: 29/10/1989 – Istanbul, Turkey
 Nationality: Turkish
 Address: Amman, Jordan.
Summary
A self-motivated, hardworking, well organized Events Planner with ability to work
independently in a dynamic multicultural environment. Having extensive experience in
pharmaceutical, corporate, leisure and social markets, with notable success in delivering
events and orchestrating all the details during the pre-event, event, and post-event phases.
Work Experience
Kempinski Hotel Ishtar Dead Sea – Jordan
Event Executive “April 2016 – current”.
Responsible for preparing all event documentation and coordination with all the team,
property department and guest to ensure consistent, high level service throughout pre-event,
event and post-event phases of property events.
Responsibilities as Event Executive:
 Development, production and delivery of projects from proposal right up to delivery.
 Delivering events on time, within budget, that meet (and hopefully
exceed)expectations.
 Setting, communicating and maintaining timelines and priorities on every project.
 Communicating, maintaining and developing client relationships.
 Managing supplier relationships.
 Managing operational and administrative functions to ensure specific projects
are delivered efficiently.
 Providing leadership, motivation, direction and support to your team.
 Book venues and negotiate fees.
 Prepare invitations and send out at appropriate time.

2.  Promote the event using flyers, cold calling, and social media as examples of ways to
spark attention.
 Define company brand through events.
 Ensure staff is adequately prepared for event.
 Pay vendors for their participation in the event.
 Ensure day of event goes smoothly.
 Set up booths, flowers, decorations, and other event decor.
 Being responsible for all project budgets from start to finish.
 Ensuring excellent customer service and quality delivery.
 Manages group room blocks and meeting space of assigned groups.
 Leads pre-event and post-event meetings for assigned groups as necessary.
 Interact with guests to obtain feedback on product quality and service levels.
 Manage staff responsible for event coordination activities.
 Hire, train, and educate staff on proper event procedures.
 Calculate budgets and adjust when necessary.
 Work with guest of honor to ensure all requests are met.
 Analyze event performance and prepare metrics presentation.
 Define company brand through events.
 Plan menus, order food, and hire chefs or caterers.
Rooms Division (Management Trainee) “October, 2015 – March, 2016”.
Directly supervises all front office personnel and ensures proper completion of all front office
duties. Directs and coordinates the activities of the front desk, reservations, guest services,
and telephone areas.
Responsibilities as a management trainee
 Participates in the selection of front office personnel.
 Schedules the front office staff.
 Supervises workload during shifts.
 Maintains working relationships and communicates with all departments.
 Verifies that accurate room status information is maintained and properly
communicated.
 Resolves guest problems quickly, efficiently, and courteously.
 Updates group information. Maintains, monitors, and prepares group requirements.
Relays information to appropriate personnel.
 Reviews and completes credit limit report.
 Receives information from the previous shift manger and passes on pertinent details
to the oncoming manager.
 Checks cashiers in and out and verifies banks and deposits at the end of each shift.
 Enforces all cash-handling, check-cashing, and credit policies.
 Conducts regularly scheduled meetings of front office personnel.
 Wears the proper uniform at all times. Requires all front office employees to wear
proper uniforms at all times.
 Monitor high balance guest and take appropriate action.

3.  Ensure implementation of all hotel policies and house rules.
Ciragan Palace Kempinski Istanbul - Turkey
Receptionist “November 2014 – September, 2015”.
Process all the check in, check out, follow up credit limit report, welcome VIP delegations and
assist the guest with all their requirements.
Responsibilities as a guest assistance:
 Greets guests immediately with a friendly and sincere welcome.
 Register & process guests and their assigned rooms.
 Accommodate guest requests.
 Communicating with hotel staff on the status of guest rooms.
 Up Selling guest rooms and promoting hotel services.
 Handling cash, and other type of payments.
 Monitor high balance guest and take appropriate action.
 Maintain a clean and neat front desk area.
 Responds to inquiries with accurate information regarding hours of outlet operation,
directions to local attractions, or meeting rooms, car rentals and airline shuttle service,
etc.
 Retrieves messages and communicates contents to the guest.
 Arranges and confirms recreation, business and dining activities both inside and
outside the hotel.
 Promptly responds to requests for dentists, doctors, childcare, florists, etc.
Swissotel the Bosphorus Istanbul – Turkey
Receptionist “April 2013 – October, 2014”.
Process all the check in, check out, follow up credit limit report and assist the guest with all the
necessary information.
Responsibilities as a guest assistance:
 Register & process guests and their assigned rooms.
 Accommodate guest requests.
 Communicating with hotel staff on the status of guest rooms.
 Up Selling guest rooms and promoting hotel services.
 Handling cash payments and other type of payments.
 Maintain a clean and neat front desk area.
 Monitor high balance guest and take appropriate action.
 Greets guests immediately with a friendly and sincere welcome.
 Responds to inquiries with accurate information regarding hours of outlet operation,
directions to local attractions, or meeting rooms, car rentals and airline shuttle service,
etc.

4.  Retrieves messages and communicates contents to the guest.
 Arranges and confirms recreation, business and dining activities both inside and
outside the hotel.
Reservation Agent (Cross training) “4 months.
Responds to communications from guests, travel agents, and referral networks concerning
reservations arriving by mail, telephone, fax, or through a central reservation system. Creates
and maintains reservation records-usually by date of arrival and alphabetical listing prepares
letters of confirmation and promptly processes any cancellations and modifications.
Responsibilities as a reservation agent
 Processes reservations by mail, telephone, fax or central reservation systems referral.
 Processes reservations from the sales office, other hotel departments, and travel
agents.
 Knows the type of rooms available as well as their location and layout.
 Knows the selling status, rates, and benefits of all packages plans.
 Knows the credit policy of the hotel and how to code each reservation.
 Creates and maintains reservation records by date of arrival and alphabetical listing.
 Prepares letters of confirmation.
 Communicates reservation information to the front desk.
 Processes cancellations and modifications and promptly relays this information to the
front desk.
 Understands the hotel's policy on guaranteed reservations and no-shows.
 Processes advance deposits on reservations.
Amanruya Bodrum – Turkey
Guest Assistance “July 2012 – January, 2013”.
Welcome the guests by the gate, conduct hotel inspection with GM and complete in room
check in, process check out, and handle concierge duties.
Responsibilities as a guest assistance:
 Register & process guests and their assigned rooms.
 Accommodate guest requests.
 Communicating with hotel staff on the status of guest rooms.
 Up Selling guest rooms and promoting hotel services.
 Handling cash payments and other type of payments.
 Maintain a clean and neat front desk area.
 Greets guests immediately with a friendly and sincere welcome.
 Responds to inquiries with accurate information regarding hours of outlet operation,
directions to local attractions, or meeting rooms, car rentals and airline shuttle service,
etc.
 Retrieves messages and communicates contents to the guest.

5.  Arranges and confirms recreation, business and dining activities both inside and
outside the hotel.
 Promptly responds to requests for dentists, doctors, childcare, florists, etc.
( General Skills )
 Supervisory skills
 Team building skills
 Problem solving skills
 Effective verbal and
listening
 Communications skills
 Opera Property
Management System
(PMS).
 Computer skills including the
ability to operate
spreadsheets and word
processing programs
 Opera Sales and Catering.
 Excellent command of
Turkish and English,
spoken and written
Qualifications
 Studying Tourism and Hotel Management at Okan University.
Training Courses
Kempinski Hotels:
 Guest service.
 Non-Verbal communication.
 Handling guest complaints.
 Essential motivation.
Contact Info
 Email: tugbazehrasahin@gmail.com
 Skype: tugbazehrasahin
 Mobile No: +962 796 942 397

6.  Arranges and confirms recreation, business and dining activities both inside and
outside the hotel.
 Promptly responds to requests for dentists, doctors, childcare, florists, etc.
( General Skills )
 Supervisory skills
 Team building skills
 Problem solving skills
 Effective verbal and
listening
 Communications skills
 Opera Property
Management System
(PMS).
 Computer skills including the
ability to operate
spreadsheets and word
processing programs
 Opera Sales and Catering.
 Excellent command of
Turkish and English,
spoken and written
Qualifications
 Studying Tourism and Hotel Management at Okan University.
Training Courses
Kempinski Hotels:
 Guest service.
 Non-Verbal communication.
 Handling guest complaints.
 Essential motivation.
Contact Info
 Email: tugbazehrasahin@gmail.com
 Skype: tugbazehrasahin
 Mobile No: +962 796 942 397