Iman Muhammad Mahmoud is an Egyptian national currently located in Dubai, UAE. He has over 10 years of experience in administrative and customer service roles. His most recent role was as an Administrative Receptionist for IBM Contractor in Dubai since 2016. Prior to that, he held several roles such as Administrative Assistant, Administrative Receptionist, Office Manager, and Specialist in Customer Service for various companies in Dubai and Egypt since 2009.

1. Iman Muhammad Mahmoud
Nationality: Egyptian.
Date of Birth: 10-7-1986.
Place ofBirth: Giza, Egypt.
Marital status: Single
UAE License:valid
Current location:UAE-Dubai
Email: guitara86@yahoo.com
Mob No: 0569- 58 38 25
Career Objective:
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company
personnel of visitor arrival; maintains security and telecommunications system, specialization
in Public relations and thorough understanding of management procedures, good
communication skills and pleasing personality, seeks to work as an administrative receptionist.
Core Competencies:
 Comprehensive knowledge of working and management procedures of corporatesector
 Possessexcellent customer service and management skills
 Knowledge of operating various office equipment like fax machines, Xerox and copiers
 Excellent communicator with warm and pleasing personality
 Familiar with basic Microsoft Office programs like word processor, exceland outlook
 Multitasking skills with extensive knowledge of handling basic administrative and clerical
tasks.
Education Summary:
 Graduate of pharaoh’s academy for business administration and computer science.
 Grade: Good
 Year: 2008.

2. Professional Work Experience:
Company: IBM Contractor - Dubai
Duration: Feb/2016till Now
Designation:Administrative Receptionist
Building;
 Ensure that the front and rear entrances of the building are clean.
 Switch on all lights and check cleanliness of the interior, making a record of any poor
Levels of cleanliness or any maintenance issues and take necessary steps/action to Remedy.
 Ensure that the kitchens are well stocked with milk, sugar, tea and coffee.
 Ensure all toilets are well stocked with toilet paper, hand towels, linen roller towels and
Hand soap Telephone System.
 Operate Alert’s switchboard from 8.30am – 5:30 pm, receiving and transferring telephone
Calls, announcing callers, taking brief messages and passing these on via the email
System or connecting callers to staff member’s personal direct line voicemail.
 Ensure all voicemail messages to main office number are taken and directed to staff
 Members. Maintain and ensure that the answer message is appropriate.
 Reporttelephone equipment and line faults to the IT Manager.
 Train all new staff in the operation of the telephone system, as part of the New Staff
Induction process and take a pro-active approachto ensuring existing staff are properly
Trained on making full use of the system.
 Review and update on a regular basis the staff contact and telephone extension lists.
Receptionist;Greet and welcome visitors to the Offices, ensuring they sign in the visitor’s
bookand informing the relevant member of staff of their arrival.
 Monitor and ensure that the reception area is kept tidy and projects a business-like
Image.
 Keep a record of staff and visitors signing in and out of the building.
 In the event of a fire and/or any other emergency requiring staff to leave the building, to
Be responsible for ensuring that the visitor’s bookand staff movement sheets are removed
From Reception and taken to the outside meeting point.
 Check and sign for deliveries, before informing the relevant member of staff of their
Procedures and ensure security of valuables.
 Log extension changes and advise all staff accordingly Post.
 Process and deliver internal and external mail daily. Check that costs are charged to the
 On receipt of the appropriate request form, bookcouriers and taxis on behalf of members
Of staff.
Office Security: Issue keys for out of hours working and induct new staff and volunteers in
office security procedures.

3. Company: Spirit of Union GeneralTrading L.L.C - Dubai
Duration: Aug/2014 till Jun/2016
Designation:Administrative assistant
Basic:deal with incoming and outgoing postanswer telephone, email and social media
enquiries cover reception duties, like greeting and looking after visitors type up documents,
for example letters and reports update computer records use office equipment like printers,
photocopiers and fax machines stock take and re-order supplies set up meetings and take
‘minutes’ during them make travel arrangements for staff.
Meetings and Events management:Provide logistical supportto meetings held in the Board
Room, to include preparation of meeting and conference rooms and assist in arrangements for
catering provisions.
Office Services:Provide office supplies (Stationery & kitchen supplies) for staff and maintain
adequate Stocks;Task includes ordering new supplies, identifying new suppliers and obtaining
the best price for Alert.
Provide administrative and general supportto the Facilities Manager in ensuring compliance
with Health & Safety Regulations.
 Responsible for providing administrative supportto entire management team
 Perform responsibilities of handling calls and directing calls to appropriate person or
department
 Handle the tasks of greeting visitors/customers in a friendly and courteous manner
 Responsible for processing confidential payroll to ensure that paycheck arrives in a
timely manner.
 Handle tasks of assisting managers in preparing monthly re-forecast and annual budget.
 Perform responsibilities of maintaining various logs like purchase order, benefit
accruals, tenant database and incoming/outgoing packages.
 Receive, sort and distribute all incoming mails.
 Maintains security by following procedures;monitoring logbook; issuing visitor
badges.
 Maintains telecommunication system by following manufacturer's instructions for
house phone and console operation.
 Maintains safe and clean reception area by complying with procedures, rules, and
regulations.
 Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed.

4. Organization: Apparel Group – Dubai
Duration: Aug/2013 till Aug /2014.
Designation:Administrative Reception
 Provide personal administrative supportto the Group Admin and HR Manager through
conducting and organizing administrative duties and activities including receiving and
handling information.
 Prepare and manage correspondence, reports and documents.
 Communicate verbally and in writing to answer inquiries and provide information.
 Handling all the corresponding in forms of mails, letters and telephones and reply on the
 Instructions of the Admin & HR Manager.
 Liaisons with all the Divisions and Departments for any matters related to Admin and
HR and forward it to the Management for instructions.
 Arrange the documents and keep it ready for submission to the PRO’s.
 Assist in tracking the expiries and share the information with the other staff for renewals.
Assist in handling the accounts and bills submission to the Accounts Department for
 Imprested Petty Cash reimbursement.
 Handle the tasks of greeting customers, job applicants, and visitors in a warm and courteous
manner
 Assist senior receptionist in preparing memos and business letters
 Responsible for receiving calls and answering all necessary inquiries
 Record caller name, time of call, nature of business and person called upon
 Obtain name and arrange appointment with personcalled upon
 Handle responsibilities of issuing visitor pass and parking validation
 Perform a variety of typing and clerical tasks as required
 Collect business cards
 Give the visitors the right badge. Deal with Restaurant, Hotels and Air tickets.
Organization: “International Organizationfor the Electronic Tourism Industry” (IOETI)
Duration: Feb/ 2010 till Jul / 2013
Designation:Office Manager -Egypt branch
This non-profit organization, the goal is activating the electronic tourism in the Middle
East through international conferences and actors.
My main task was coordinating between my management, speakers, organization and
government, it was the best job I have ever had because we were dealing with VIP clients and
agents.
 Coordinating all clerical staff & utilizing office equipment effectively.
 Creating and implementing new administrative systems.
 Organizing induction programmers for new staff.

5.  Recording office expenditure and managing its budget.
 Coordinating meeting and networking events.
 Maintaining office equipment & arranging any repairs orreplacements.
 Arranging all travel and accommodation arrangements forstaff.
 Ensuring that all health and safety policies are observed.
 Reporting on office performance to directors and senior managers.
 Carrying out staff appraisals, managing performance & disciplining staff.
 Ordering stationery, office equipment and furniture as required.
 organize the events out or in site
 Comprehensive knowledge of equality and diversity issues.
 Excellent administration skills.
 Answering and resolving queries accurately, in a courteous and
 Confident manner.
 Handling staff recruitment and appraisals.
 Dealing professionally with all correspondence, complaints and queries.
Organization: Nile Hilton Hotel – Egypt
Duration: Aug/2009 till Apr/ 2010.
Designation:Specialistcustomerservice
Worked as guest relationships for almost one year , my experience in the customer service
was very helpful in the hotels field , and I have learned more , Dealing with VIP gusts in a
five stars hotel was totally different, and it was harder especially we are dealing with many
kind of customers like, angry customers, and VIP customers etc. Hotel guests are the hardest
customers to deal with, because they always in harry and the need immediate solutions for
their problems.
 Take incoming customers’ calls and provide needed information.
 Reservation (room - restaurant .etc
 Call customers to provide service information
 Verify orders and prices over the phone and enter orders in the system
 Manage change orders and cancellations
 Perform cash functions as directed
 Manage customers’ conflicts and resolve issues
 Trained new hires for customer service provision
Additional skills:
Computer Skills

6. Window (7-8- 10) Millennium and XP.
Word, Excel, Outlook.
Photo shop.
Internet, drive, drop box, one cloud.
Database management, failing.
Personal Qualifications:
 Self Motivated, Sincere & Hardworking.
 Confident, Enthusiastic & Innovative.
 Ability to Work under Pressure.
 A good memory for faces - regulars like to be
remembered,
 Diplomacy and communication skills to
handle any complaints and emergencies in a
level-headed manner
 The ability to multitask and manage your
time

 Administration / Public Relations
 Customer Services and Dispute Resolutions.
 Effective Communication Skills.
 presentable at all times
 Able to deal with any nationally and understand
the different accents.
 Good telephone skills, particularly if you also
look after telesales
 No fear of decision-making

Courses:
 "Communicate to... Excel the art of life" course at advanced training and consultingCenter.
 Customer service Course Advantage Training center.
 English course at the languages academy –Egypt.
 English course at MODLI (ministry of defense language institute).
 Training course in fashion and art elegance and style at (FIG) city stars.
 HR Diploma at Egyptian Academy grant from UNESCO.
Languages skills:
Arabic: Native
English: Excellent

7. Regard’s
Iman Muhammad