Don Gerrard Santos Ituriaga has over 15 years of experience in hotel front desk operations and customer service. He is currently the Front Desk Supervisor at Movenpick Hotel in Dubai, where he manages daily front desk operations and handles guest issues. Prior to this, he worked in several front desk and guest service roles at hotels in Dubai, Kuwait, and the Philippines. He has a Bachelor's degree in Mass Communication and seeks to use his strong organizational and customer service skills to obtain a new position.

1. Don Gerrard Santos Ituriaga
CAREER OBJECTIVE: “To obtain a position that will enable me to use my strong organizational and customer service
management skills, educational background, and ability to work well with people and handling the shift in a professional and
friendly manner..”
WORK EXPERIENCE:
Company: Movenpick Hotel
Jumeirah Lakes Towers
Position: Front Desk Supervisor
Inclusive Dates: October 2013 – Present
Scope and Responsilities:
 Reporting directly to the Front Office Manager, responsible for the supervision of the Front
Office operations as well as carrying out Duty Manager Shifts.
- manage the daily front desk operations
- train and develop the team
- handle guest issues and complaints
- allocate rooms for arrivals
Company: Kempinski Hotel
Ajman, UAE
Position: Front Desk Agent / Shift in - Charge
Inclusive Dates: Feb 2012 –September 2013
Scope of Responsibilities:
 Greet and register incoming guests.
 Process guest folios and collect payment.
 Administer and manage cash handling responsibilities.
 Handle guest requests and concerns promptlyand with courtesy.
 Assist guests with any inquiries regarding local entertainment, restaurants or
transportation.
 Maintain efficient and effective flow of information with guests and all internal
departments.
 Handle additional duties as needed by guests or management.

2. Company: The CoveRotana Resort
P.O Box 34429 Ras Al Khaimah,UAE
Position: Guest Service Agent
Inclusive Dates: December 29, 2008 –January 2012
Scope of Responsibilities:
 Deliver excellent customer service, at all times.
 Deal with all enquiries in a professional and courteous manner, in person, on the
telephone or via e-mail.
 Administer all reservations, cancellations and no-shows, in line with company
policy.
 Keep up to date with current promotions and hotel pricing, to provide information
to guests, on request, while maximizing bedroom sales opportunities.
 Fulfills all reasonable requests from guests to ensure their comfort, satisfaction and
safety.
 Provide reports, as required, for housekeepers and management.
 Maintain personal knowledge by completing in-house training and workbooks.
 Fully knowledgeable with hotel operations system – OPERA, Fidelio, etc…
 Receiving and registering guests as they arrive.
 Control advance booking and reservations.
 Receive mails and direct them to the guests in the hotel.
 Receive the payment for accommodation / Cashiering.
 Allocation of rooms.
 Compilation of guest bills.
Company: Empire East Land Holdings Inc.
Megaworld Corp.
21/F The World Centre Building
330 Sen. Gil Puyat Ave. Makati City 1200
Position: Real Estate Consultant
Inclusive Dates: November 2007 to March 2008
Scope of Responsibilities:
 Sell, for a fee, real estate owned by others.
 Obtain agreements from property owners to place properties for sale with real
estate firms.
 Monitor fulfillment of purchase contract terms to ensure that they are handled
in a timely manner.
 Compare a property with similar properties that have recently sold, in order to
determine its competitive market price.
 Act as an intermediary in negotiations between buyers and sellers over
property prices and settlement details, and during the closing of sales.
 Generate lists of properties for sale, their locations and descriptions, and
available financing options, using computers.
 Maintain knowledge of real estate law, local economies, fair housing laws,
and types of available mortgages, financing options and government
programs.
 Check work completed by loan officers, attorneys, and other professionals to
ensure that it is performed properly.
 Appraise property values, assessing income potential when relevant.
 Maintain awareness of current income tax regulations, local zoning, building
and tax laws, and growth possibilities of the area where a property is located.
 Manage and operate real estate offices, handling associated business details.

3. 
Company: Courtyard by Marriott Hotel
Al ShuhadaStreet Kuwait City
State of Kuwait
Position: Guest Service Agent
Inclusive Dates: October 30, 2004 to May 19, 2007
Scope of Responsibilities:
 Responsible for monitoring guest’s activities. Ensures incoming guests are given
the highest possible personal service.
 Receives guests’ request in a professional and friendly manner, satisfying guest
expectations from arrival till departure.
 Greets guests on their arrival ensuring they feel expected and welcome.
 Deals swiftly, efficiently and sensitively to guest complaints and follows through.
 Maintains an up to date knowledge of hotel and local services and supply
information respond to guest queries.
 Participates in team meetings, activities, promotes team spirit, and cohesiveness
 Promotes the hotels outlets and special events at all times.
 Greet and register incoming guests.
 Process guest folios and collect payment.
 Administer and manage cash handling responsibilities.
Company: The Village Sports Club
Narel Group of Company
Muntinlupa City
Position: Sales Consultant
Inclusive Dates: February to July 2004
Company: Greenwich Pizza Corporation
Manila, Philippines
Position: Staff Crew
Inclusive Dates: June to December 2003
EDUCATION:
COLLEGE Pamantasan Ng Lungsodng Pasay
Pasadena Street Pasay City
Degree: AB Mass Communication
1999 to 2003
Secondary: Rizal Experimental Station Pilot School of Cottage Industries
1994 to 1999
TRAININGS & SEMINARS ATTENDED
 Spirit to Serve Program

4. o Date: November 10, 2004
o Courtyard by Marriott Hotel
o State of Kuwait
 Rooms Operations Training Program
o Date: August 01, 2006
o Courtyard by Marriott Hotel
o State of Kuwait
PERSONAL INFORMATION
 A goal, service and result oriented individual with good management skills.
 Works well independently, completes assigned tasks in the established timeframe,
completes regular assignments without reminders or additional requests, and works
productively and professionally.
 Personable, hardworking and ambitious.
 With strong personality and a good team player.
 Can communicate well and possesses leadership skills.
 Shows initiative and strives for personal development.
 Sports oriented.
 UAE Address : Palm Village Dubai Investment Park 2, Jebel Ali
 Philippines Home Address: 35 Covenant Drive Agro Homes Phase II
Moonwalk, Las Piñas City 1747 Philippines
 Mobile #: +971 50 5103974 / +971 50 4690034
 Email: dongerrardituriaga@yahoo.com
 Status: Single
 Birth date: 03 October 1979
 Passport # : EB7787787
I hereby acknowledge that the above-mentioned information’s are true and correct to the best of my knowledge.
______________________
Don GerrardSantos Ituriaga