In order to review what was done in SnS for a year and make good transition for the next team, please use SnS Final review guidance.

1. Standards &
Satisfaction
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2. Objectives
1
2
3 Input for next EB
Evaluate what was done
Indicators review:
-Review goal achievement
-Standards audit
for
SnS implementation in LC:
-SnS strategies
-Detractor issues
analyzes

3. 1
Indicators review:
-Review goal
achievement
-Standards audit

4. S&S Goal
Max 15%
Detractors
63%+
Promoters
48 NPS
50 %+
Response
rate
(RR)
2*24 hours
case follow
up
Minimum
Standards
implementation
It doesn`t exist if
you can`t measure
it

5. Please, evaluate your LC SnS goal
achievement
- per each program
- data can be found in SONA reports
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Programs name
Evaluation
Month Jan Feb March April May June July August Sep Oct Nov Dec
NPS
%
Promoters
%
Detractors
Response
Rate

9. Detailed Standards explanation
you can find in ECB WIKI:
http://mainlandofchina.wix.com/ecbmoc

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IND goal
AI Standards

11. Evaluate is the standard implemented or
not in program?
- per each program
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12. iGIP
Standard Yes/No Comment
TN
Business license
Contract
Working Hours &
Duration
Supervisor/Mentor
Visa education
JD clarity
Standard Y/N Comment
In Progress
Health Check & Non-
Criminal Report
10 days
announcement
Interview feedback
Standard Y/N Comment
Match
OGX Induction
Visa
Document check
Pre-arrival call

13. iGIP
Standard Yes/No Comment
Realized
Arrival Pick up
Temporary
Residence
Buddy
Accommodation
Incoming
preparation meeting
& Individual goals
First day of work
Integration activities
Standard Y/N Comment
Complete
Post-evaluation
Certification
Internship report
Departure support

14. iGCDP
Standard Y/N Comment
TN
Business license
Contract
Working Hours &
Duration
Supervisor/Mentor
Visa education
JD clarity
Standard Y/N Comment
In Progress
Health Check & Non-
Criminal Report
10 days
announcement
Interview feedback
Standard Y/N Comment
Match
OGX Induction
Visa
Document check
Pre-arrival call

15. iGCDP
Standard Yes/No Comment
Realized
Arrival Pick up
Temporary Residence
Buddy
Accommodation
Incoming preparation
meeting & Individual
goals
First day of work
Integration activities
Standard Y/N Comment
Complete
Post-evaluation
Certification
Internship report
Departure support

16. oGCDP/oGIP
Standard Yes/No Comment
General
Insurance
AIESEC Purpose
Expectation setting
Preparation
Home facilitated
learning

17. 2
Evaluate what was done
for
SnS implementation in LC:
-SnS strategies
-Detractor issues
analyzes

18. How to maintain SnS?
Structure
Standards
&
Satisfaction
48 NPS
Monthly goal
Standards
education &
Implementation
Firefighting
Evaluation
Response rate
improvement
- LC Quality Head (VP Fin elect from Jan)
- Quality exchange responsible in each function
For NPS, Response rate,
detractor issues:
-Year plan
-Monthly goal
- Members education
- Standards tracking
Key highlights:
[TM] Response Rate, XP minimum
[X]: JD, support, visa, integration, accommodation
- Weekly EBM
- Monthly/Q/ review
- Refund implementation
- EP/Trainee NPS education
- Tracking
- EP/Trainee Certification
- LC ECB mail *Note: iGCDP, iGIP standards has been released
- Respond fast (close case in 2*24 hours)

19. Write what was done in each strategy of
SnS implementation?
- for all programs
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20. S&S Implementation
Action What was done Suggestion for the next Q
Structure
Monthly Goal
Standards education &
implementation
Firefighting
Response rate improvement
Evaluation

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DETRACTORS STRATEGY
Top Detractor
Issue
Cause Strategy Responsible(s) Imp. Channel Deadline
1.
2.
3.

22. 3
Input for next EB

23. What's your function
direction in the next half
year? how you would
suggest LC to understand
it very well, esp. during
transition season.
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24. Powered
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S&S IN MY LC
What Went Well Even Better If
1. …
2. …
3. …
1. …
2. …
3. …

26. If you have any questions,
contact us:
Entity Control Board
ecb.moc@aiesec.net
Hold our
promise