Samantha Ciandella is seeking a position utilizing her 10 years of experience in customer service, payroll, and HR. She has extensive experience managing projects and implementing payroll and HR solutions at Automatic Data Processing. Her resume highlights her roles and responsibilities in various positions showing her strong skills in communication, organization, and client satisfaction.

1. 5905 Ravens Crest Drive
Plainsboro, NJ 08536
732-710-2308
s_ciandella@yahoo.com
Samantha Ciandella, CHRS
Objective
Seeking to acquire a position that utilizes my extensive experience working in an
active environment and requiring strong organizational skills and allows me to
continue to drive a successful experience for internal and external clients.
Key Qualifications
Customer service, Payroll and HR professional offering 10 years of diversified
experience. Excellent communication and problem-solving skills. Dedicated to
achieving customer satisfaction as well as meeting or surpassing company
expectations. Proficient in Microsoft, Citrix, and SAP applications. Take great
satisfaction and pride in seeing results and positive impact on the customer/client.
Self-starter, flexible, independent, organized and punctual. Cooperative, polite and
hardworking. Working knowledge of various computer software programs.
Experience April 2016-Present Automatic Data Processing Monroe, NJ
Project Manager I
• Manage all project phases, including initiation, planning, execution,
monitoring, control and closure. Create project plans, including
deliverables, activities, timeliness and budgets. Direct day-to-day
activities of projects and staff in matrixed organization. Ensure
milestones are successfully met through oversight of project vehicles
and coordination of resources. Work collaboratively with other
departments impacting project. Lead communication with stakeholders
and team members through completion of the project. Provide
scheduled and on-demand status reports and updates. Direct project
timeliness and budgets. Assess, manage, resolve and escalate (if
necessary) risks and issues. Tailor processes to meet the needs of
individual projects. Make decisions based on information and input in a
timely manner. Work on projects of high complexity including but not
limited to Certified Payrolls, Union Payrolls, Multi-state reporting,
and1099 processing.
• Currently on a stretch assignment that involves mentoring a large group
of new hires in both Payroll Implementation and Project Management.
Teaching to the project milestones and goals.
September 2014-April 2016 Automatic Data Processing Monroe, NJ
Implementation Specialist II
• Implement ADP's Payroll and Core HR solutions to complex clients,
following ADP guidelines, and in accordance with client expectations.
Ensure client satisfaction and retention through timely solution delivery
within client-defined timeliness. Review orders for accuracy and then

2. implement the solution in a very prescribed manner according to guidelines
and training. Follow solutions and implementation guidelines as indicated
by the client. Work with client for the first few product runs until clients are
successfully up and running. Work under direct supervision to resolve
issues and provide solutions. Remain engaged with client throughout
implementation, until client is successfully running ADP solutions.
Interact/collaborate with ADP associates in sales and customer service.
Exchange routine information with members of client project team,
including priorities, timeliness and issues as they arise.
April 2013-September 2014 Automatic Data Processing Parsippany, NJ
Client Support Specialist I
• Provided support to both internal associates as well as our client application
users which includes instruction, navigation, troubleshooting, maintenance
and evaluations to determine solutions and alternatives. Developed and
maintained effective verbal and written communication with all parties.
Worked with internal technical support, various production departments
and additional ADP Service hubs as needed to identify a resolution.
Consistently monitored open client issues until successful completion,
providing timely follow up. Excelled as a peer mentor and consistently was
assigned to resolve complex and client sensitive issues. Worked on and
resolved multiple escalations.
2012-2013 Robert Wood Johnson Fitness & Wellness Center Carteret, NJ
Member Services Representative
• Assist members, guests and staff with friendly, knowledgeable service in a
professional manner. Responsible for running all member billing and
processing payments in a timely and accurate fashion. Daily reconciliation
of accounts payable and receivable for not only members but internal
budget including but not limited to processing payroll and commission for
employees of the center. Attain and maintain accurate records in the
database and other filing systems. Build relationships with members,
program participants and community partners. Receive and properly route
telephone calls for staff and when necessary take detailed messages when
the party is unavailable. Effectively and professionally communicate
center guidelines to members and guests. Cross Training and traveling to
many locations to help out when other centers are short staffed.
2010-2013 Wells Fargo Bank, N.A. Woodbridge, NJ
Customer Service and Sales Representative/ Head Teller
• Provided prompt quality customer service along with support to bankers
and store management. Performed wide range of services including
document preparation, account servicing/maintenance (account
reconciliation, address change, stop payments, account closings, transfers,
notary, processing check orders), and problem resolution. Solicited new
accounts and cross-sold products and services. Followed-up on teller
referrals and at times had to help out with teller responsibilities.

3. Demonstrated ability to achieve individual and company goals.
Demonstrated skill in use of computers, positive approach in interactions
with customers and team members, reliable attendance and professional
communicator.
2008-2010 TD Bank, N.A. Woodbridge, NJ
Teller II
• Received and counted working cash at beginning of shift ; identified
customers, validated and cashed checks; accepted cash and checks for deposit
and checked accuracy of deposit slip; processed cash withdrawals ; performed
specialized tasks such as preparing cashier's checks, personal money orders,
issuing traveler's checks and exchanging foreign currency; performed services for
customers such as ordering bank cards and checks; received and verified loan
payments, mortgage payments and utility bill payments; recorded all transactions
promptly, accurately and in compliance with bank procedures; balanced currency,
cash and checks in cash drawer at end of each shift; answered inquiries regarding
checking and savings accounts and other bank related products; attempted to
resolve issues and problems with customer's accounts; initiated and opened new
accounts; explained, advised on and promoted bank products and services to
customers; Responsible for the many important transactions that ensured
customers would return to the same establishment while maintaining customer
relationships.
2006-2008 Edible Arrangements Woodbridge, NJ
Shift Supervisor / Customer Service Representative
• Opened and closed store, supervised daily operations, including
prepping for and making arrangements, routing driver, answering phones, taking
orders. Handled accounts payable and receivable for the Woodbridge location.
Designed and set up window displays.
2005-2006 Rutgers Community Music Program New Brunswick, NJ
Administrative Assistant
• Handled the scheduling of all music lessons. Operated various office
equipment, filed, photocopied and mail distribution. Handled all incoming calls,
took messages and promoted effective interoffice communication. Performed
other related duties and participated in special projects as assigned.
Education and
Awards
September 2015 Healthcare Reform Center and Policy Institute
• Certified Healthcare Reform Specialist, CHRS
Automatic Data Processing Monroe, NJ
• MAS South FY’15 Top Performer
• MAS South FY’16 Top Performer
• Peer Mentor
• NPS Team Champion
• LEAD Committee Member
• Learning Partner and Collaboration Project Founder

4. • ADP Ambassador
2006-2009 Berkeley College Woodbridge, NJ
Degree work towards B.A., Business Management
References Available upon request