Christine Romeo has over 10 years of experience in banking and customer service roles. She is currently a Head Teller at Fulton Bank of New Jersey, where she schedules staff, manages vault inventory, trains employees, and ensures zero errors in transactions. Previously, she was a Branch Operations Coordinator and Financial Services Associate at Garden State Community Bank, where she supervised branch operations, implemented sales practices, and provided excellent customer service. She aims to leverage her financial skills and experience in banking supervision, staff leadership, and customer service.

1. 05/2016 to Current
Windsor, New Jersey
10/2014 to 04/2016
Monmouth/Ocean County, New Jersey
CHRISTINE M ROMEO
Summary
Organized and detail-oriented banking supervisor with 10 years of cash handling and customer service experience.
Understands general accounting and finance concepts. Organized and dependable who excels at processing high
volumes of error-free transactions and meeting scorecard goals. Self-motivated with strong communication and quick
thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Enthusiastic Customer
Service Representative who follows policies and procedures, while offering a friendly customer environment.
Skills
Strength in financial planning
Staff leadership and development
Excellent computer skills (Windows Operating
System, Microsoft Office, etc.)
Superb time management skills
Flexible
Account reconciliations
Polished communication skills
Goal-oriented
Reliable
Excellent communication skills
People-oriented
Accomplishments
Awarded 95% or above on "Mystery Shops" consecutively on a monthly basis. Identified and acquired several high-value
new clients for the company. Streamlined the branch operations, resulting in a significant reduction in branch errors.
Increased team efficiency through implementation of various process improvements. Achieved internal audit scores of
85% and above consistently.
Experience
Head Teller
Fulton Bank of New Jersey
Schedule staffing for branch.
Manages opening and closing.
Balances daily cash deposits and bank vault inventory with a zero error rate.
Prepares branch incoming/outgoing shipment invoices.
Trains employees on cash drawer operation.
Adheres to Fulton Financial Corporation security and audit procedures.
Researches and resolves customer issues on personal savings, checking and lines of credit accounts.
Implements annual performance appraisals for all branch staff.
Actively recruits and oversees training for all new branch employees.
Monitors employees to ensure accuracy and advancement.
Branch Operations Coordinator SOS Unit
Garden State Community Bank
In coordination with Branch Managers, supervised overall operations of the branches that were assigned by the
Regional Management Team.
Responsible for administration of the Branch in accordance with the guidelines and objectives set by the bank.
Implemented sales practices for the purpose of increased internal sales and excellent service quality.
Managed branch staff by way of staff development, coaching and ensuring activities and initiatives are executed.
In the absence of the Branch Manager, assumed full control and responsibility for entire branch operations.
Delegated responsibilities, trained branch personnel and resolved employee grievances or conflicts.
Had regular input with performance evaluations, disciplinary procedures, and employee promotional
opportunities.
Opened and closed the branch.
1450 Viola Court, Brick, NJ 08724 | H: 732-759-5012 | Cmromeo66@gmail.com

2. 01/2013 to 09/2014
Monmouth/Ocean County, New Jersey
01/2012 to 12/2012
Brick , New Jersey
06/2011 to 12/2011
Brick, New Jersey
2009
Howell, New Jersey, USA
2011
Lincroft, New Jersey, USA
Financial Sevices Associate SOS Unit
Garden State Community Bank
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Opened new customer accounts, including checking, savings and certificates of deposit.
Processed sales referrals and promoted bank services and products.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Assembled in-store marketing displays.
Researched and resolved customer issues on personal savings, checking and other accounts.
Maintained confidentiality of bank records and client information.
Full Time Financial Services Associate
Garden State Community Bank
Processed cash withdrawals, deposits, and transfers.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.
Part Time Financial Services Associate
Garden State Community Bank
Provided meal breaks for Full Time employees
Daily balancing of cash drawer
Handled small volume of basic teller transactions
Education
High School Diploma: General Education
Howell High School
N/A: General Education
Brookdale Community College
Additional Information
Possess a working knowledge of PC hardware and software. Possess the ability to work simultaneously on
multiple software applications. Superior analytical/problem solving skills. Learns and adapts to new technologies
quickly. Possess strong customer service skills. Excellent with conflict resolution. Possess good written and
verbal communication skills with an emphasis on clarity. Work well with minimum/no supervision. Accommodating
and flexible. Adapts to change with ease and maintain positive attitude.
References
Available upon request