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Job Description Implementation
GCDP Quality Strategy
 JD as Core experience for
leadership development
 JD as delivery on value
proposition of the
programme to the customer
 JD as Contributing to the
purpose of the organisation
(TN)
The Content
Understanding
the issue of Job
Description in
GCDP
Role of Sending
and Hosting
entity in solving
JD issue
Key Activities in
solving the issue
Talent Capacity
in delivering JD
Implementation
Understanding the JD Issue
Goal for the project not clear
Target audience of the project not
specified
Role of EP in a big group Project not
clear
Impact of the project not clear
Role of NGO in learning not defined
Team Minimums
Delivery for
GCDP interns
Activities in solving the issue
Standards
Implementation:
First Day of Work
1. First Day of Work Standards
Standards
Implementation:
First Day of Work
What?
A representative of AIESEC accompanies the
EP to the place/organisation of work on the
first day of the internship.
Who?
Project Team Leader or Team Member who is
responsible for the TN Account Management.
How?
Preparing checklist or guide during the first day
orientation for the purpose of expectation
settings
1. First Day of Work Standards
Suggested content and criteria for
checklistPurpose of Project
JD explanation and
clarification
Timeline of Activities
Clear Goals
Expected Outcome
Area of Responsibilities
Key Activities
Agenda for 6 weeks activity
for the project
Milestone of activities
Working Condition
Working Hours
Free time (if applicable)
Work Delivery
Individual Task
Group Task
2. Team Minimums Delivery
Why?
Every single EP lives a team experience with
other EPs in the project during their GCDP
projects.
Who?
Project Team Leader or Team Member who is
responsible for the EP experience delivery.
How?
1. Right after the first day of work orientation with
TN
2. Having a simple tracker for team minimums
delivery
Team Minimums
Delivery for
GCDP interns
2. Team Minimums Delivery
What team minimums to be
delivered?
T
Team Plan JD Training
Tracking
& Coaching
Evaluation
and REFLECTION
AB
C


Purpose Direction Individual
contribution
Tools Performance Standard and Sense
Team Minimums
Tracker for GCDP
interns in projects
Directions: Use this tracker to track the quality of the team experience delivered. This is based
off of team minimums.
The complete Team minimum you can have it here!
# OF METRICS
SATISFIED
# OF METRICS
MISSED
FULFILLMENT RATE
Type of Minimum:
Team Plan JD Training Tracking Evaluation Reflection
Team building
& purpose
creation?
Team Review-
Weekly?
a 6 weeks plan
and goals?
Has the plan
been reviewed
or adjusted? (If
applicable)
Have a JD?
General
training from
NGO about
issue?
Cultural
integration to
hosting entity?
KPIs
defined?
Goals set?
half way
experience
evaluation?
End of project
evaluation?
Closing
experience with
the team?
360 Feedback
provided from Team?
Team 1
EP 1
Y Y Y Y Y Y Y Y Y N Y Y N 11 2
85%
EP 2
Y Y Y Y Y N Y Y Y N Y N N 9 4
69%
EP 3
Y Y Y Y Y Y Y Y Y N Y Y N 11 2
85%
EP 4
Y Y Y Y Y N Y N Y N Y Y N 9 4
69%
EP 5
Y Y Y Y Y Y Y N N N Y N N 8 5
62%
Team 2 0 0
EP 6
0 0
#DIV/0!
EP 7
0 0
#DIV/0!
EP 8
0 0
#DIV/0!
EP 9
0 0
#DIV/0!
EP 10
0 0
#DIV/0!
2. Team Minimums Delivery
Example of Team Minimums Tracker for GCDP
interns
2. Team Minimums Delivery
Suggested delivery by the project team
OCP
Team
Member
Team
Member
Team
Member
Team
Member
4-6 interns delivery 4-6 interns delivery 4-6 interns delivery 4-6 interns delive
Role of MC Sending Entity
Providing Job
minimums
based on
standards in
GCDP
nationallly
Providing clear
information about
the national
project Goals,
Target, impact,
and delivery based
on entity
partnership
Education to
LCs about team
minimums in EP
Team XP during
GCDP
Role of LC Sending Entity
Setting
expectation on
Job minimums
based on
standards to
EPs
Providing clear
information about
the project Goals,
Target, impact,
and delivery to
EPs
Introduction of
Team
Minimums in
AIESEC Project
to EPs
Track LC
implementation
on team minimum
in GCDP project
delivery
Role of MC Hosting Entity
Educate LC
about First
day of Work
Standards
delivery
Establish
Implementation
for the check list
during first day of
work for LCs
Role of LC Hosting Entity
Delivery of
standards in
first day of
work
Setting the right
expectation with
TN Taker/NGO in
JD
Implementation
Implementation of
the check list
Delivery and
Tracking of Team
Minimums in
Project
Talent Capacity in JD Implementation
HOW?
STEP 1:
Plan for Capacity
for Quality
STEP 2:
Structure, JD and
KPI in different LC
Volumes in iGIP
STEP 3:
Deliver education
and measure
progress
STEP 1: Plan for Capacity for Summer
Use the TM Planning tool to plan
iGCDP
STEP 1: Plan for Capacity for Summer
Here enter number
of interns/EPs one
member can deliver
Eg: 1 member – 3
EPs
iGCDP
STEP 1: Plan for Capacity for Summer
That number from slide 2
will multiply with Re goal
you enter for the quarter
so you know how many
members are needed for
delivery in each
programme
iGCDP
STEP 2: Create structures for quality delivery
Structures by
Volume of
Realizations the LC
does
Customize your
structures for the
fruit peak if needed
STEP 2:Structure of an iGCDP team to ensure quality with
quantity
REFER TO CAPACITY for Quality IMPLEMENTATION
– iGCDP PPT (For structures by LC Volume)
STEP 2: JD within the structure
JD of Delivery members in the team
During Raising period During Matching period During Realization
• Ensure clear and high
quality JD in a specific
issue segment and for a
specific national project
• Clear expectation setting
with NGO about role of
EP, salary etc.
• Visa Support (The key
issue is Eps want MORE
and ACCURATE
information about the
process and documents
related to visa)
• As soon as matches are
confirmed start working
on accommodation
• By now accommodation
should be confirmed and
ready
• Arrange for EP Pick up
and integration into the
LC and city
• Trainee Buddy assigned
for EP
iGCDP L&D
Principles
The right
message/content
Always message quality with growth or quality driving growth
Quality is embedded into all stages of exchange flow (not just
realized)
Balancing quality delivery in iGCDP and iGIP is important
CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE
Raising with the
right JD, EP
Profile and for
the right
countries
Focus LCs for iGCDP –
Customize by issue
LCVPs – knowledge
TLs and team members –
training of how to sell
Virtual trainings,
Weekly calls with focus LCs
VPs and TLs, conferences
MAY!!
If you want to do off peak
realizations then also in
July-Aug but only with the
off peak teams in specific
high volume LCs
How to use AND
measure NPS –
Link it to KPI of
delivery teams
For LCVPs and Team
Leaders of ALL LCs
Virtual channels, conferences,
LC Visits
May
Detractor issues
– how to
eliminate them,
who is involved,
what synergy is
needed, what
action steps to
take
Focus LCs for iCCDP, LCVP
iGCDP, LCVP TM
Virtual channels, LC Coaching
visits, conferences
May and June
CONTENT
PROFILE/TARGE
T
POSSIBLE CHANNELS POSSIBLE TIMELINE
Virtual preparation
of Eps before
realization
LCVP and Team
Leaders for iGCDP –
should be coordinated
by MC, LCVP TM
Virtual May, June and July
Effective AIESEC
support to EP for
anything to do with
logistics or JD/with
the company
LCVP iGCDP, TL iGCDP,
LCVP TM (to know
how to allocate
capacity)
Virtual and Physical June and July
Visa information and
support
LCVP iGCDP, LCVP
Finance
Virtual May-July
Managing high
volume iGCDP Quality
along with iGIP
growth in LCs
LCVP iGCDP, LCVP
iGIP, LCVP TM
Virtual and Physical
May-July (embed into
exchange process)
Balance GCDP GIP
quality through
structure, JD, KPI
LCVP TM, LCVP iGIP,
LCVP iGCDP
Virtual and Physical May-July

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GCDP Quality Strategy - Job Description Implementation issue

  • 2.  JD as Core experience for leadership development  JD as delivery on value proposition of the programme to the customer  JD as Contributing to the purpose of the organisation (TN)
  • 3. The Content Understanding the issue of Job Description in GCDP Role of Sending and Hosting entity in solving JD issue Key Activities in solving the issue Talent Capacity in delivering JD Implementation
  • 4. Understanding the JD Issue Goal for the project not clear Target audience of the project not specified Role of EP in a big group Project not clear Impact of the project not clear Role of NGO in learning not defined
  • 5. Team Minimums Delivery for GCDP interns Activities in solving the issue Standards Implementation: First Day of Work
  • 6. 1. First Day of Work Standards Standards Implementation: First Day of Work What? A representative of AIESEC accompanies the EP to the place/organisation of work on the first day of the internship. Who? Project Team Leader or Team Member who is responsible for the TN Account Management. How? Preparing checklist or guide during the first day orientation for the purpose of expectation settings
  • 7. 1. First Day of Work Standards Suggested content and criteria for checklistPurpose of Project JD explanation and clarification Timeline of Activities Clear Goals Expected Outcome Area of Responsibilities Key Activities Agenda for 6 weeks activity for the project Milestone of activities Working Condition Working Hours Free time (if applicable) Work Delivery Individual Task Group Task
  • 8. 2. Team Minimums Delivery Why? Every single EP lives a team experience with other EPs in the project during their GCDP projects. Who? Project Team Leader or Team Member who is responsible for the EP experience delivery. How? 1. Right after the first day of work orientation with TN 2. Having a simple tracker for team minimums delivery Team Minimums Delivery for GCDP interns
  • 9. 2. Team Minimums Delivery What team minimums to be delivered? T Team Plan JD Training Tracking & Coaching Evaluation and REFLECTION AB C   Purpose Direction Individual contribution Tools Performance Standard and Sense
  • 10. Team Minimums Tracker for GCDP interns in projects Directions: Use this tracker to track the quality of the team experience delivered. This is based off of team minimums. The complete Team minimum you can have it here! # OF METRICS SATISFIED # OF METRICS MISSED FULFILLMENT RATE Type of Minimum: Team Plan JD Training Tracking Evaluation Reflection Team building & purpose creation? Team Review- Weekly? a 6 weeks plan and goals? Has the plan been reviewed or adjusted? (If applicable) Have a JD? General training from NGO about issue? Cultural integration to hosting entity? KPIs defined? Goals set? half way experience evaluation? End of project evaluation? Closing experience with the team? 360 Feedback provided from Team? Team 1 EP 1 Y Y Y Y Y Y Y Y Y N Y Y N 11 2 85% EP 2 Y Y Y Y Y N Y Y Y N Y N N 9 4 69% EP 3 Y Y Y Y Y Y Y Y Y N Y Y N 11 2 85% EP 4 Y Y Y Y Y N Y N Y N Y Y N 9 4 69% EP 5 Y Y Y Y Y Y Y N N N Y N N 8 5 62% Team 2 0 0 EP 6 0 0 #DIV/0! EP 7 0 0 #DIV/0! EP 8 0 0 #DIV/0! EP 9 0 0 #DIV/0! EP 10 0 0 #DIV/0! 2. Team Minimums Delivery Example of Team Minimums Tracker for GCDP interns
  • 11. 2. Team Minimums Delivery Suggested delivery by the project team OCP Team Member Team Member Team Member Team Member 4-6 interns delivery 4-6 interns delivery 4-6 interns delivery 4-6 interns delive
  • 12. Role of MC Sending Entity Providing Job minimums based on standards in GCDP nationallly Providing clear information about the national project Goals, Target, impact, and delivery based on entity partnership Education to LCs about team minimums in EP Team XP during GCDP
  • 13. Role of LC Sending Entity Setting expectation on Job minimums based on standards to EPs Providing clear information about the project Goals, Target, impact, and delivery to EPs Introduction of Team Minimums in AIESEC Project to EPs
  • 14. Track LC implementation on team minimum in GCDP project delivery Role of MC Hosting Entity Educate LC about First day of Work Standards delivery Establish Implementation for the check list during first day of work for LCs
  • 15. Role of LC Hosting Entity Delivery of standards in first day of work Setting the right expectation with TN Taker/NGO in JD Implementation Implementation of the check list Delivery and Tracking of Team Minimums in Project
  • 16. Talent Capacity in JD Implementation
  • 17. HOW? STEP 1: Plan for Capacity for Quality STEP 2: Structure, JD and KPI in different LC Volumes in iGIP STEP 3: Deliver education and measure progress
  • 18. STEP 1: Plan for Capacity for Summer Use the TM Planning tool to plan iGCDP
  • 19. STEP 1: Plan for Capacity for Summer Here enter number of interns/EPs one member can deliver Eg: 1 member – 3 EPs iGCDP
  • 20. STEP 1: Plan for Capacity for Summer That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many members are needed for delivery in each programme iGCDP
  • 21. STEP 2: Create structures for quality delivery Structures by Volume of Realizations the LC does Customize your structures for the fruit peak if needed
  • 22. STEP 2:Structure of an iGCDP team to ensure quality with quantity REFER TO CAPACITY for Quality IMPLEMENTATION – iGCDP PPT (For structures by LC Volume)
  • 23. STEP 2: JD within the structure JD of Delivery members in the team During Raising period During Matching period During Realization • Ensure clear and high quality JD in a specific issue segment and for a specific national project • Clear expectation setting with NGO about role of EP, salary etc. • Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa) • As soon as matches are confirmed start working on accommodation • By now accommodation should be confirmed and ready • Arrange for EP Pick up and integration into the LC and city • Trainee Buddy assigned for EP
  • 25. Principles The right message/content Always message quality with growth or quality driving growth Quality is embedded into all stages of exchange flow (not just realized) Balancing quality delivery in iGCDP and iGIP is important
  • 26. CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE Raising with the right JD, EP Profile and for the right countries Focus LCs for iGCDP – Customize by issue LCVPs – knowledge TLs and team members – training of how to sell Virtual trainings, Weekly calls with focus LCs VPs and TLs, conferences MAY!! If you want to do off peak realizations then also in July-Aug but only with the off peak teams in specific high volume LCs How to use AND measure NPS – Link it to KPI of delivery teams For LCVPs and Team Leaders of ALL LCs Virtual channels, conferences, LC Visits May Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take Focus LCs for iCCDP, LCVP iGCDP, LCVP TM Virtual channels, LC Coaching visits, conferences May and June
  • 27. CONTENT PROFILE/TARGE T POSSIBLE CHANNELS POSSIBLE TIMELINE Virtual preparation of Eps before realization LCVP and Team Leaders for iGCDP – should be coordinated by MC, LCVP TM Virtual May, June and July Effective AIESEC support to EP for anything to do with logistics or JD/with the company LCVP iGCDP, TL iGCDP, LCVP TM (to know how to allocate capacity) Virtual and Physical June and July Visa information and support LCVP iGCDP, LCVP Finance Virtual May-July Managing high volume iGCDP Quality along with iGIP growth in LCs LCVP iGCDP, LCVP iGIP, LCVP TM Virtual and Physical May-July (embed into exchange process) Balance GCDP GIP quality through structure, JD, KPI LCVP TM, LCVP iGIP, LCVP iGCDP Virtual and Physical May-July