1. A s h w i n i M
1 - 9 - 1 2 9 / 2 3 / 1 5 8 / A & B ,
R a m n a g a r , H y d e r a b a d - 2 0
M o b i l e : 9 7 0 3 5 3 9 4 8 2
E m a i l : a s h d e e p _ k e s a r i @ y a h o o . c o m
HR S ervices & Man agement, Deloitte
Work Experience
 28 months in Genpact as Process Developer.
 3 years in Dell International Services
 10 months with Surya Global Ventures as Senior HR.
 12 Months in Deloitte as Talent Executive and Resource Management Associate.
 7 Months in Sunshine Preschools as Admin Manager
Education
 MBA from Osmania University (Distance Education)
 B.Com Computers from Osmania University
Carrier Achievements
• Won Bronze award in Dell for attendance.
• Won Stack award at Genpact.
• Was awarded Operational Excellence award in Dell.
• Won Customer satisfaction awards at Genpact.
• Achieved best support award at Deloitte.
• On the Spot awards for topping stacks in Dell.
• Achieved Client appreciation at Deloitte.
Job profile and responsibilities
Sunshine Preschools
Worked as Admin Manager for one of the Branches and headed the school and daycare responsibilities.
Handled tasks regarding fee collection, increasing the income and reducing the center cost resulting in profit making.
To gain the heart of Parents so that they do not hesitate to leave their kids in the Center.
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Deloitte
Comp n Ben
Worked on the project to calculate and update the Counselees on their Year-end ratings and appraisals.
Performance Management
Counselee’s Performance is managed through ratings and appraisals, involved in the activities related to
this task. Was a part of the Midyear meetings.
Resource Management
Allotting the resources to the clients as per the requirement and availability at both the ends.
Surya Global ventures
Sourcing & Recruiting
 Performed core recruiting for the firm.
 Screening resumes and handling first round of interviews through telephone .
 Maintaining accounts for the clients and book keeping through Quick books

2. Dell International Services
EMEA CSMB Exceptions Order Management Associate
Handling multiple reports. Supporting EMEA CSMB Online/Offline for all cancel & rebook related
queries.
Highlights:
 Call back customers where we need to check for alternatives or seek confirmation before rebooking.
 Weekly follow up with sales on all the orders that are not rebooked to improve the rebook rates and
improve the overall rebook performance.
 Liaising with Supply chain, finance, care etc to understand the exact reason for cancellation &
rebooks.
 Supporting manager in escalations coming from Sales, Care & Finance.
 Co-coordinating with sales, Finance, 3rd
party, SnP teams on al the CLRE related activities.
ABO Customer Care Sr. Customer Care Associate
Was part of Tier-2 team handling customer queries, escalations.
Highlights:
 Started from Tier-1 wherein we had to transfer calls to correct departments. Focus was on First call
resolution.
Handling all the care related activities (ACD & outbound).
Genpact
Advanta
 Taking inbound calls for all credit card business.
 Was part of the Pilot Batch for Marketing.
Penske Logistics
Credit applications and Accounting for US Logistics Group
Strengths
 Eager to learn new things.
 Goal setting and go-getter approach.
 Team player.
 Good Typing Skills
 Strong Customer Focus
 Ability to learn things faster.
 Good communication skills.
Personal information
Date of Birth : 05/22/1986
Gender : Female
Marital Status : Married
Declaration
I hereby declare that the particulars given above are true to the best of my knowledge and belief.
Date:
Place: Hyderabad