The document provides guidance for staff on facilitating career planning and employment readiness for customers. It outlines the career planning process which includes assessment, exploring options, decision making, and developing a career plan with goals, strategies and timelines. It discusses levels of facilitation from self-directed to intensive one-on-one coaching. Key aspects of the career planning process include comprehensive assessment in various areas, exploring career and service options based on assessment, and providing a framework to help customers make informed decisions.

1. Facilitating Career Planning for Employment Readiness Staff Skills for Serving Customers Presented by Michele Martin

2. The Career Planning Process

13. Career Counseling & Case Management

15. SUPPORT The Counseling Matrix EXPECTAT IONS FOR (Low expectations/ high support NEGLECT (Low expectations/ low support) WITH (High expectations/ high support) TO (High expectations/ low support)