1. AIESEC in Mainland of China | Mainland.China@aiesec.net | www.aiesec.cn
Strategies for both GCDP:
1. National Control Board
We change structure of our NCB in order to
a) Firefighting
We establish a channel through NCB with LC Quality Head the flow of following up
cases. You always can contact us by: ncb.moc@aiesec.net
b) Minimum Quality Promise creation
By analyzing detractor and promoter issues we are in the process of creation Minimum
Quality Promise

2. AIESEC in Mainland of China | Mainland.China@aiesec.net | www.aiesec.cn
2. Quality check each week by using Report Designer:
We constantly check in MC weekly meetings our quality weekly progress.
3. Education
a) Autumn Regional Induction Conferences (RIC) x6 to 1500 new members and
1000 EPs http://www.myaiesec.net/content/viewfile.do?contentid=10278928
b) National Leadership Transition Conference (NLTC) to 30 new LCPs
http://www.myaiesec.net/content/viewfile.do?contentid=10284612
http://www.myaiesec.net/content/viewfile.do?contentid=10284611
c) Winter National Conference (NatCo) to 400 LCEBs
http://www.myaiesec.net/content/viewfile.do?contentid=10292386
d) National President Meeting (NPM) to 35 LCPs
e) Summer National Conference (NatCo) to 270 LCEBs
4. Quality Measurements KPI:
a) Rewarding system with Quality index
Winter NatCo 2014 Functional Award application: All X functional awards applicants must
include quality index in their application. And quality index is requested to change from
Askform (former quality assessment tool by AIESEC in Mainland of China) to
CustomerGauge.
In Summer NatCo 2014 beside exchange functions with quality KPI, we established quality
award to appreciate people that run successfully quality initiatives in their LC.
b) Compendium requirement
We put requirement Quality KPI as a requirement for the membership criteria for the
LC.
c) SONA analyzes
We put additional Quality KPI in the function SONA questions.

3. AIESEC in Mainland of China | Mainland.China@aiesec.net | www.aiesec.cn
5. Review Organisational MoS for LC planning 2014:
Review MoS: Promoter %, NPS, Response Rate, Number of Realisations
Planning Guidance wiki:
http://www.myaiesec.net/content/viewwiki.do?contentid=102
85612
Quality KPI planning guidance video:
http://v.youku.com/v_show/id_XNjQ1ODk3OTg0.html 2014
LC plan submission template:
http://www.myaiesec.net/content/viewfile.do?contentid=10291
930 MoC LC NPS data for planning:
http://www.myaiesec.net/content/viewfile.do?contentid=1028
7098
6. Partner with SOS for every member, trainee and EP
Start cooperation with International SOS.