This document contains the minutes from an AIESEC MoC Executive Board Meeting. It discusses tips for running an effective quality check of the meeting, including sending templates in advance, allocating time for presentations, and tracking follow-ups. It also reviews problem identification and action planning from the oGIP program, including issues with visa documents, the matching process, and firefighting cases. Metrics on NPS scores, response rates, and promoter/detractor percentages are provided for the previous month.

1. AIESEC MoC
Executive Board Meeting
Program oGIP template
weekly report
DATE xx.xx.xx

2. Tips of how to run EBM Quality Check
1. Send LCVPX/TM template beforehand to fill (use same template
each week to see the weekly progress)
2. Allocate 25 mins of EBM (5mins/person) to present
3. Make sure LC Quality Head take notes of follow up things and track
VP accordingly
4. Showcase it in the social media with #ZEROBADCASEPROMISE

3. Problem Identification oGIP
1. Main detractors & passive:
- Visa documents information (Level1):
- Visa documents processing time (Level2)
- Information about exchange condition
- Matching support
- Matching tools and emails training
- Matching process explanation
2. Firefighting Cases May - Oct:
3 open/1 in progress/1 closed
3. Action plan:
- Talk to TL about support on visa guidance on Wednesday
- Organize matching trainings for EPs on Friday
- Follow up cases, remind about response on survey
NPS Score
90
60
70
80
48 48
48
48
100
90
80
70
60
50
40
30
20
10
0
1st week
ofOct
2nd week of
Oct
3rd week of
Oct
4th week of
Oct
Achieved Planned
October 1st week 2nd week 3rd week 4th week
Level1/2 issues
NPS 90 60 70 80
% Response
50%
Rate
(from 20 ->
10)
% Promoters 90% (9 EPs)
% Detractors 0% (0 EPs)
% Passive 10% (1 EPs)
Open cases
Things to do as VP for next week

4. Problem Identification xx
1. Main detractors & passive:
- xx(Level1):
- Xx (Level2)
- xx
- Xx
2. Firefighting Cases May - Oct:
X open/X in progress/X closed
3. Action plan:
XX
NPS Score
48 48
48
48
60
50
40
30
20
10
0
1st week
ofOct
2nd week of
Oct
3rd week of
Oct
4th week of
Oct
Achieved Planned
October 1st week 2nd week 3rd week 4th week
NPS
% Response
Rate
% Promoters
% Detractors
% Passive