This document appears to be a performance review and career development form for an employee named Abdul Hameed Khan who works as a Customer Service Representative in Karachi, Pakistan. The form includes sections for objectives, a mid-year performance review, an end-of-year performance review, and a career discussion. The objectives and reviews indicate the employee is meeting or exceeding expectations in areas like invoice processing, account management, and center cleanliness. Some concerns are also noted regarding air conditioning issues at one center location. The career discussion outlines the employee's strengths, short-term goals, areas for improvement, and long-term career aspirations to potentially move into middle management.

1. Year:
My performance and development form
Career discussionPerformance reviewsObjectives
My objectives (maximum of 6 annual objectives)
Job title:Name: Location:
Objectives By when Measurement
BGAR
First
half
Second
half
BLUE Exceeds agreed actions. Delivers beyond expectations.
GREEN Achieves agreed actions. (These should be stretching but achievable).
AMBER Meets some agreed actions but not all of them. Requires improved performance.
RED Agreed actions not met. Has not responded to initial improvement plan.
2016
Abdul Hameed Khan Customer Service Representative Karachi, Pakistan
Customer and vendor invoicing will be up to date. Completed
well before deadlines.
Every month Age Debt Report & Payment Runs (RSpace)
Value added services will be accurately accounted for all
employees and customers.
Titan POS
Cleanliness and management of centre will be analysed and
reviewed on daily basis.
Customer/Supervisor Feedback
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Every month
Every day

2. Year:
My performance and development form
Career discussionPerformance reviewsObjectives
My objectives (maximum of 6 annual objectives)
BLUE Exceeds agreed actions. Delivers beyond expectations.
GREEN Achieves agreed actions. (These should be stretching but achievable).
AMBER Meets some agreed actions but not all of them. Requires improved performance.
RED Agreed actions not met. Has not responded to initial improvement plan.
Objectives By when Measurement
BGAR
First
half
Second
half
2016
Aged Debt Report maintenance.
Many a times the Aged Debt Report goes out of order. This
could be due to late-payment, client leaving without notice,
early termination, etc.
Every month Aged Debt Report
Will try pushing in sales for the centre to grow. Every month Occupancy Report/GM Feedback
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3. Year:
My performance and development form
Objectives Career discussionPerformance reviews
My performance review - first half
To be completed by me before my review.
To be completed by my line manager after my review.
Overall performance rating on objectives and my role:
Date of review (dd/mm/yyyy):
Achievements/benefits: (My key successes so far this year)
Concerns: (Things I’d like to discuss)
My comments:
My manager’s comments:
Manager’s name:
Overall future potential:
2016
05/06/2015
Upon joining Regus on 20th Sep 2013, my first initiative was to daily check center readiness and
clean up and organize all Operational work for the center since Feb 2014.
•To Highlighted Allocated all previous payments for the Centre no 0965
• Took part in the clean up exercise of all outstanding amounts for both active and in-active clients.
AC is not working properly even after the strong follow up with vendor.
Zeeshan Mustafa
I love my work at Regus. I had always wanted to work in the hospitality sector. As I am great with
people, I happily engage with people from all walks of life. Meeting new people everyday helps open
my mind. Challenges are a part of life, and I believe I successfully tackle each and every one of
them. My main objective is centre functionality at its best, but I look forward to generating sales for
the centre.
My manager remarks that I am a very hardworking person, and will prove to be an asset for Regus.
He believes that I try to meet deadlines and am a quick learner. He further adds that I have
commendable strengths performing under pressure.
Amber Amber - Stay in current role
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4. Year:
My performance and development form
Objectives Career discussionPerformance reviews
My performance review - second half
To be completed by me before my review.
Date of review (dd/mm/yyyy):
To be completed by my line manager after my review.
Overall performance rating on objectives and my role:
Achievements/benefits: (My key successes so far this year)
Concerns: (Things I’d like to discuss)
My comments:
My manager’s comments:
Manager’s name:
Overall future potential:
2016
05/01/2016
2015 has taught me a lot about managing my work at Regus. I have a much better command of the
operating systems involved. I have learned how to control my Aged Debt report.
I have bettered my negotiation skills with my vendors. Have more rapport with my clients than ever
before. Most of the collections are being done on time and vendors are being paid on time as well.
I take great pride in helping my fellow CSRs through out Pakistan. I have access to all 5 centres and
the Business World category. When needed I help fellow CSRs for any problems that they may face. I
solely am responsible for BW and its issues.
Biggest concern that we face at centre 2811 is the air conditioning. Its been more then a year and the
air conditioning in centre 2811 has not been resolved. The NCO project team has been involved too
but no outcome has come out as yet. Low or no air conditioning has been displeasing clients. Some
have even warned to evacuating if its not resolved. Centre 2811 needs serious help over here.
Another issue i face is that customers take forever to send tax challans and this accumulates as
outstanding in my aged debt which becomes a problem.
Dawood Ahmed
My work at Regus is a new challenge every day. Deadlines to meet, problems to solve, clients to be
kept happy. I make mistakes, and I learn not to repeat them. My line manager is supportive at all
times and always has a solution when I am stuck with a problem. Other Regus staff are also very
cooperative.
My manager remarks that I have improved at tackling situations. As far as the centre is clean and
my Aged Debt report in control he is happy with me. He believes that I try to meet deadlines and am
a quick learner. He further adds that I have commendable strengths performing under pressure.
(please select) (please select)
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5. Year:
My performance and development form
Objectives Performance reviews Career discussion
My career discussion part 1
To be completed by me before my career discussion.
What I am great at:
Short term career goals:
What I want to get better at:
Long term career goals:
My career discussion part 2
To be completed by my line manager after my career discussion.
Succession planning
To be completed by my line manager.
Feedback:
Summary of key points from career discussion:
Managers name:
Managers name:
Ready when (dd/mm/yyyy):
Date (dd/mm/yyyy):
Date (dd/mm/yyyy):
2016
Great with people. A problem solver - I do not
rest till I have an answer.
The Aged Debt Report and collections. To be
quicker, efficient and effective at following
Regus's protocols.
to clean the total due column of age debt
report
I look forward to contributing in my expertise
for the company and possibly making a space
for myself in middle management.
Dawood Ahmed
Dawood Ahmed 10/08/2015
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