Michael Merryman has over 10 years of experience in leadership roles managing operations, sales, and client services. He has a track record of improving performance metrics like revenue, profitability, and customer satisfaction. As General Manager and Site Director, he successfully led relocations, expansions, and closures. He developed strategic plans and processes that increased efficiency, retention rates, and monthly sales.

1. MICHAEL MERRYMAN
mmerryman@destinylife.com
Cell: 928-580-6355
Chandler, AZ 85249 https://www.linkedin.com/pub/michael-merryman
EXECUTIVE SUMMARY
Performance oriented General Manager Operations & Sales, Regional/Site Director and Area Program Manager with 10+ years of
leadership experience and an outstanding record of success in generating increased revenue and business development, improving
operational efficiency and customer satisfaction through start-up, turn-around, and client-acquisition. Achieved extraordinary results
in driving business growth, profitability and margins through dynamic leadership, strategic planning and communications, and
organizational effectiveness. Successfully led new product implementation, expanded sales markets, and enhanced supporting
operations. Builds solid relationships with executive leadership, clients and other key stakeholders.
COMPETENCIES
• General Manager/Operations & Sales
• Regional/Site Director Operations
• Outperform Sales/Profit Goals
• Quality Systems/Processes
• Strategic Planning/Project Management
• Expanding Client Acquisition
• Business Results/Performance
• Customer Relations & Support
• Stake Holder Relations/Communications
• Business Plan Development
• Dynamic Leader/Communicator
• Sales Organization Design/Development
SELECTED ACCOMPLISHMENTS
• As GM of Operations, Safety Services Company, Tempe and Yuma, AZ, led cross-functional project team of 15
production/IT staff that successfully relocated entire operations center of 110 personnel, computers, communications, and sales
resources within a 72-hour time-frame, resulting in no loss of operational capacity, production time or revenue. Reduced
relocation costs 20%.
• Created upfront payment protocol and integrated QA operations process as Safety Services GM of Operations. Increased
retention rate, upfront payments to 30% (up 15%) strengthening daily on-hand revenue to record levels.
− Uplifted customer satisfaction/sales retention 10%, and created focused QA processes to validate sales product/pricing,
reducing cost of errors and order cancellations.
• Under direction of the Safety Services President of Operations, as Site Director Operations led site closure of multi-million
dollar Yuma office due to corporate restructuring; managed/motivated ongoing production during closure while supporting the
agents.
− Selected/influenced 48% of experienced managers and staff to relocate to Tempe, AZ corporate location reducing impact of
revenue loss while saving $62K in monthly payroll.
• Directed Yuma, AZ sales office of three departments as Sales Manager; developed improved/targeted training with focus on
new staff scripting, and implemented sales incentives, growing production 15% in 2 weeks after taking Sales Managers role.
− Systematically turned around sales office from losing revenue to exceeding sales goals in 45 days adding $50K in new sales
per month; increased overall revenue 30%.
EXPERIENCE
SAFETY SERVICES COMPANY, Tempe and Yuma, AZ 2007-2015
Leading independent safety Compliance Company; designs, produces, and customizes safety solutions for companies to comply with
all State and Federal regulations as well as specialized contractor and auditing entities.
Site Director Operations/ Sales, Yuma and Tempe, AZ 2013-2015
Reporting to VP of Operations as Site Director, achieved annual revenue targets for multi-million dollar company that was recognized
in the INC-5000 for eight years in a row. Directed team of as many as nine managers and 250 staff across six site locations increasing
customer base over 200,000 in North America.
• Collaborated with executive team in creation/execution of formalized Performance Management Process that encompassed
managers, sales team, and QA responsibilities; enhanced professional development and oversight increasing competence of staff
from upper management to sales agents, executing one-on-one live monitoring and side-by-side coaching.
− Increased manager’s ability to coach/develop their teams to succeed through KPI measurement, improved contact rates, and
ultimately sales call quality, contributing to 20% increase in department revenue.

2. MICHAEL MERRYMAN Page 2
General Manager of Operations and Sales, Yuma, AZ 2010-2013
Reporting to VP of Operations led North American sales/operations for all customer/product segments including seven offices, 10
managers, 293 sales reps, customer service and collections reps, and production staff with responsibility for increase of revenue and
client acquisitions. Efforts contributed to recognition by INC-5000 for 6 years in a row based on revenue growth.
General Manager of Operations and Sales, Yuma, AZ (Cont’d)
• Led/ inspired sales managers and staff to exceed quarterly goal established by the company President. Developed robust sales
strategy, created referral program adding to client acquisition, growing customer base 30%.
− Expanded training program and operational infrastructure to incorporate transitional sales efforts across the
company increasing average sales order values 25%.
− Instituted office competitions resulting in revenue record of $2M leading to $7.5M growth in less than 160 days from target
assignment. The annual impact was so great the company was recognized by the INC-500 for a fifth year in a row.
Sales Manager, Yuma, AZ 2007-2010
Reporting to the GM, managed all sales channels and customer/product segments including establishing departments and sales offices,
as well as opening expansion offices for client acquisition within North America.
• Managed smooth transition from top producing sales office to incoming manager for multi-departmental office with
increased responsibility/challenges. Introduced management meetings, enhanced focus on daily sales and collections targets,
revitalized development and training shifting problem resolution to lowest level.
− Tracked production orders and fulfillment reducing lag time from order to fulfillment 30%; increased revenue 25% and
customer retention 20%.
• Led cross-functional project team that successfully planned/ implemented opening of new sales office with 20 sales seats
within a one week time frame. Effectively trained and placed new manager to run office.
− Managed operational/infrastructure transition, implemented 3-step screening and selection strategy, established sales
performance and developmental criteria. Sales team exceeded 90 day goal by 50%.
DEPARTMENT OF ECONOMIC SECURITY, Division of Developmental Disability, Yuma, AZ 2005-2007
State of Arizona, Human Services and Assistance program provider
Area Program Manager-Developmental Disabilities Division
Reporting to the District Manager, directed service provision, employee/vendor training, certifications, vendor validation, therapy
coordination, oversight and management of state operated group home. Facilitated Program Rights and Human Rights Committees.
• Scheduled, balanced staffing hours to reduce over-time for a 24-hour state operated group home in the absence of site
leadership, while maintaining full-time responsibilities as Area Program Manager. Evaluated current location, instituted
relocation to better meet the needs of DES consumers.
− Created clear policy and operational procedures for recruitment/selection of group home manager while establishing hierarchal
roles of current staff.
• Collaborated with key stakeholders to evaluate needs, recruit service providers, establish authorized budget units, and reduce
therapy waiting list to zero within six months of assignment by increasing available therapist availability by 3X.
− Tracked goals/outcomes; authorized units to ensure therapists were paid for services and client’s needs were consistently met.
− Successfully instituted weekly dialogue with support coordination supervisor preventing client service back-ups, continuing
recruitment process, and uplifting client level of care and support.
Prior Department of Economic Security (2000-2005)
Eligibility Interviewer 1 (2000-2001), Eligibility Interviewer II (2001-2002), Support Coordinator (2002-2004), Home & Community
Based Service Coordinator (2004-2005)
US Army Experience (1996-2000)
Attained the rank E-5 (SGT); led squad and advance party operations, and platoon level physical fitness operations. Managed 12
member team in drug interdiction operations with US Customs.
EDUCATION
Arizona Western College, Yuma, AZ
55 credits in General Studies with major emphasis in Sociology and Psychology
PROFESSIONAL DEVELOPMENT

3. MICHAEL MERRYMAN Page 3
Eligibility Training for DES (8 Weeks)
Senior Management Training for DDD (2 Weeks)
Primary Leadership Development Course (US Army) (4 Weeks)
Az. Dept. of Corrections—Safety Protocols and Procedures (Annual Training)