Member-Centric Conference Experiences: 11 Insights from Disney’s Approach

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Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO on Tuesday, July 12, 2016, at the Grand Traverse Resort and Spa in Acme, MI.

Education

Member-Centric Conference
Experiences: 11 Insights from Disney’s
Approach
Aaron Wolowiec
Founder | Event Garde
EventGarde.com

Name
Organization
One reason you decide to
attend this session

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Participant Introductions

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Participant Introductions

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Participant Introductions

Learner Objectives
Identify the core values of Disney’s approach
to guest experiences
Examine member-centric conference
experiences that reflect Disney’s approach
Design a member-centric experience for an
upcoming conference

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Customer Service Experience

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Customer Service Experience

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Customer Service Experience

Innovation
Quality
Community
Storytelling
Optimism
Decency
Disney’s Core Values
http://disneycareers.com/en/working-here/culture-diversity/

Innovation
We are committed to a tradition of
innovation and technology.

Quality
We strive to set a high standard of
excellence.
We maintain high-quality standards
across all product categories.

Community
We create positive and inclusive ideas
about families.
We provide entertainment experiences
for all generations to share.

Storytelling
Timeliness and engaging stories delight
and inspire.

Optimism
At The Walt Disney Company,
entertainment is about hope, aspiration
and positive outcomes.

Decency
We honor and respect the trust people
place in us.
Our fun is about laughing at our
experiences and ourselves.

Value Focus
Innovation Innovation and technology
Quality
High standard of excellence across product
categories
Community
Positive, inclusive and multigenerational
experiences
Storytelling Timeless, engaging and inspiring stories
Optimism Hope, aspiration and positive outcomes
Decency Honor and respect constituent trust

Innovation
> Interpretation
> Looping
> Silent auction
> Flipchart ideas

Quality
> Marketing
> Registration
> Flipchart ideas

Community
> Chapters
> ICW meetings
> Flipchart ideas

Storytelling
> Awards gala
> International reception
> Veterans meet and greet
> Flipchart ideas

Optimism
> Fulfillment reports
> Webinars
> Flipcharts ideas

Decency
> Cooking demo
> Photo books
> VIP experiences
> Flipchart ideas

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Experience Design

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Experience Design

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Experience Design

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Experience Design

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Experience Design

Aaron Wolowiec
Founder | Event Garde
EventGarde.com
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Member-Centric Conference Experiences: 11 Insights from Disney’s Approach

1. Member-Centric Conference Experiences: 11 Insights from Disney’s Approach Aaron Wolowiec Founder | Event Garde EventGarde.com

3. Learn Network Transfer

6. Name Organization One reason you decide to attend this session

7. 09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Participant Introductions

8. 09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Participant Introductions

9. 09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Participant Introductions

10.

11.

12. Learner Objectives Identify the core values of Disney’s approach to guest experiences Examine member-centric conference experiences that reflect Disney’s approach Design a member-centric experience for an upcoming conference

13. Learner Objectives Identify the core values of Disney’s approach to guest experiences Examine member-centric conference experiences that reflect Disney’s approach Design a member-centric experience for an upcoming conference

14. Learner Objectives Identify the core values of Disney’s approach to guest experiences Examine member-centric conference experiences that reflect Disney’s approach Design a member-centric experience for an upcoming conference

15. Learner Objectives Identify the core values of Disney’s approach to guest experiences Examine member-centric conference experiences that reflect Disney’s approach Design a member-centric experience for an upcoming conference

16.

17. 09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Customer Service Experience

18. 09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Customer Service Experience

19. 09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Customer Service Experience

20.

21.

22. Innovation Quality Community Storytelling Optimism Decency Disney’s Core Values http://disneycareers.com/en/working-here/culture-diversity/

23. Innovation We are committed to a tradition of innovation and technology.

24. Quality We strive to set a high standard of excellence. We maintain high-quality standards across all product categories.

25. Community We create positive and inclusive ideas about families. We provide entertainment experiences for all generations to share.

26. Storytelling Timeliness and engaging stories delight and inspire.

27. Optimism At The Walt Disney Company, entertainment is about hope, aspiration and positive outcomes.

28. Decency We honor and respect the trust people place in us. Our fun is about laughing at our experiences and ourselves.

29.

30. Value Focus Innovation Innovation and technology Quality High standard of excellence across product categories Community Positive, inclusive and multigenerational experiences Storytelling Timeless, engaging and inspiring stories Optimism Hope, aspiration and positive outcomes Decency Honor and respect constituent trust

31. Innovation > Interpretation > Looping > Silent auction > Flipchart ideas

32. Quality > Marketing > Registration > Flipchart ideas

33. Community > Chapters > ICW meetings > Flipchart ideas

34. Storytelling > Awards gala > International reception > Veterans meet and greet > Flipchart ideas

35. Optimism > Fulfillment reports > Webinars > Flipcharts ideas

36. Decency > Cooking demo > Photo books > VIP experiences > Flipchart ideas

37.

38. 09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Experience Design

39. 09000 4 87654321530 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Experience Design

40. 09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Experience Design

41. 09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Experience Design

42. 09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Experience Design

43.

44.

45. Focused Conversation

46.

47. Aaron Wolowiec Founder | Event Garde EventGarde.com Stay In Touch

Member-Centric Conference Experiences: 11 Insights from Disney’s Approach

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