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Telegrams to Tweets: Delivering
News at the Speed of Culture
Content Leaders:
John Tramontana, CAE
Michigan Association of
School Boards
Christopher Urena, MBA, CAE
American Speech-Language-Hearing
Association
Aaron Wolowiec,
MSA, CAE, CMP, CTA, CTF/AT
Event Garde
Failure Lab
Take a moment to imagine an unsuccessful
association program, product or service.
Really. The bigger the debacle, the better.
Failure Lab
• Partner discussion
– Recap the scenario.
– Why was it unsuccessful?
– What were the roadblocks/barriers?
• Report out
Overview of the session
• Intro discussion
• Group activities
• Wrap up with full group (key takeaways)
Why a newsroom works – 3 Cs
• Content
• Communication
• Consistency
Why a newsroom works – 3 Cs
Content
• Must deliver what your audience wants
• They will tune you out otherwise
Are you producing quality content your members
want? Consider all programs, products and services.
Why a newsroom works – 3 Cs
Communication
• Must be timely and thorough
• Everyone must be on the same page
How effective is your association at maintaining
timely and thorough internal communication?
Why a newsroom works – 3 Cs
Consistency
• Make good habits through repetition
• Evaluate after each project to determine what
improvements are necessary
Are you able to give and receive feedback affectively
and in a timely manner?
Three Main Newsroom Positions
• Director
• Producer
• Anchor/Reporter
Video clip (example)
DirectorAKA Association Meetings & Expositions
Newsroom Association
Manages news
department
Manages major
meetings/expos
Coordinates news staff Coordinates onsite staff
Oversees show quality Oversees show quality
Producer AKA Chief Learning Officer/Learning Professional
Newsroom Association
Develops and sequences
storyline
Directs enterprise-wide
content strategy
Oversees multimedia used Oversees format delivery
Measures views and ratings Measures learner outcomes
Anchor/Reporter AKA Communications and Marketing
Newsroom Association
Delivers newscast and end
product
Develops key messaging and
materials for audience
Gathers and distributes
information
Creates promos, emails,
videos, design, website
Interviews experts Tells your brand story
Photo by rexhammock - Creative Commons Attribution-ShareAlike License https://www.flickr.com/photos/41894170584@N01 Created with Haiku Deck
Systems Thinking
• Holistic approach to analysis
• How a system’s constituent parts interrelate
• How systems work over time
• Within the context of larger systems
Source: http://searchcio.techtarget.com/definition/systems-thinking
Photo by fdecomite - Creative Commons Attribution License https://www.flickr.com/photos/21649179@N00 Created with Haiku Deck
Systems Thinking
• Why don’t more associations leverage systems
thinking?
• Why are we operating in silos?
Group Activity: Part 1
• Break up into three groups based on your
press pass title
• Work for 10 minutes to solve the case study
from the perspective of your assigned role
09000 01 87654321590 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 9 87654321580 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 8 87654321570 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 7 87654321560 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 6 87654321550 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 4 87654321530 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 1
Photo by Rusty Sheriff - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/25242931@N02 Created with Haiku Deck
Group Activity: Part 2
• Work in groups of three, identified by the
number located on your press pass
• Put a cohesive plan of action together
considering systems thinking
• You will have 20 minutes in which to work
0000 02Hours Minutes Seconds
Group Activity: Part 2
09000 02 87654321591 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 9 87654321581 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 8 87654321571 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 7 87654321561 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 6 87654321551 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 5 87654321541 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 4 87654321531 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 3 87654321521 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 2 87654321511 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 1 87654321501 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 01 87654321590 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 9 87654321580 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 8 87654321570 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 7 87654321560 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 6 87654321550 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 4 87654321530 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds
Group Activity: Part 2
Photo by Rusty Sheriff - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/25242931@N02 Created with Haiku Deck
Key Takeaways
• Trust
• Accountability
• Feedback
Trust
• Do you trust your coworkers?
• Do you have faith they will do their jobs when
needed?
• How do we let go and “stay in our lanes” for
the good of the whole?
Accountability
• Do you hold yourself accountable at work?
• How are others held accountable at work?
• Can other team members rely on you to do
your job and meet/exceed expectations (and
vice versa)?
Feedback
• Are you open to feedback?
• How do you respond to feedback?
• How do you deliver feedback?
• Are you willing to say and do what is
necessary to succeed even if it means conflict?
Plan of action
• Key insight
• Translation to your context
• Desired outcome
• First step
• When/where take first step
Stay in touch
Content Leaders:
John Tramontana, CAE
jtramontana@masb.org
Christopher Urena, MBA,
CAE
CUrena@asha.org
Aaron Wolowiec,
MSA, CAE, CMP, CTA, CTF/AT
aaron@eventgarde.com

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Telegrams to Tweets: Delivering News at the Speed of Culture

  • 1. Telegrams to Tweets: Delivering News at the Speed of Culture Content Leaders: John Tramontana, CAE Michigan Association of School Boards Christopher Urena, MBA, CAE American Speech-Language-Hearing Association Aaron Wolowiec, MSA, CAE, CMP, CTA, CTF/AT Event Garde
  • 2. Failure Lab Take a moment to imagine an unsuccessful association program, product or service. Really. The bigger the debacle, the better.
  • 3. Failure Lab • Partner discussion – Recap the scenario. – Why was it unsuccessful? – What were the roadblocks/barriers? • Report out
  • 4. Overview of the session • Intro discussion • Group activities • Wrap up with full group (key takeaways)
  • 5. Why a newsroom works – 3 Cs • Content • Communication • Consistency
  • 6. Why a newsroom works – 3 Cs Content • Must deliver what your audience wants • They will tune you out otherwise Are you producing quality content your members want? Consider all programs, products and services.
  • 7. Why a newsroom works – 3 Cs Communication • Must be timely and thorough • Everyone must be on the same page How effective is your association at maintaining timely and thorough internal communication?
  • 8. Why a newsroom works – 3 Cs Consistency • Make good habits through repetition • Evaluate after each project to determine what improvements are necessary Are you able to give and receive feedback affectively and in a timely manner?
  • 9. Three Main Newsroom Positions • Director • Producer • Anchor/Reporter
  • 11. DirectorAKA Association Meetings & Expositions Newsroom Association Manages news department Manages major meetings/expos Coordinates news staff Coordinates onsite staff Oversees show quality Oversees show quality
  • 12. Producer AKA Chief Learning Officer/Learning Professional Newsroom Association Develops and sequences storyline Directs enterprise-wide content strategy Oversees multimedia used Oversees format delivery Measures views and ratings Measures learner outcomes
  • 13. Anchor/Reporter AKA Communications and Marketing Newsroom Association Delivers newscast and end product Develops key messaging and materials for audience Gathers and distributes information Creates promos, emails, videos, design, website Interviews experts Tells your brand story
  • 14. Photo by rexhammock - Creative Commons Attribution-ShareAlike License https://www.flickr.com/photos/41894170584@N01 Created with Haiku Deck
  • 15. Systems Thinking • Holistic approach to analysis • How a system’s constituent parts interrelate • How systems work over time • Within the context of larger systems Source: http://searchcio.techtarget.com/definition/systems-thinking
  • 16. Photo by fdecomite - Creative Commons Attribution License https://www.flickr.com/photos/21649179@N00 Created with Haiku Deck
  • 17. Systems Thinking • Why don’t more associations leverage systems thinking? • Why are we operating in silos?
  • 18. Group Activity: Part 1 • Break up into three groups based on your press pass title • Work for 10 minutes to solve the case study from the perspective of your assigned role
  • 19. 09000 01 87654321590 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 20. 09000 9 87654321580 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 21. 09000 8 87654321570 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 22. 09000 7 87654321560 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 23. 09000 6 87654321550 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 24. 09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 25. 09000 4 87654321530 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 26. 09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 27. 09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 28. 09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 1
  • 29.
  • 30. Photo by Rusty Sheriff - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/25242931@N02 Created with Haiku Deck
  • 31. Group Activity: Part 2 • Work in groups of three, identified by the number located on your press pass • Put a cohesive plan of action together considering systems thinking • You will have 20 minutes in which to work
  • 32. 0000 02Hours Minutes Seconds Group Activity: Part 2
  • 33. 09000 02 87654321591 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 34. 09000 9 87654321581 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 35. 09000 8 87654321571 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 36. 09000 7 87654321561 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 37. 09000 6 87654321551 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 38. 09000 5 87654321541 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 39. 09000 4 87654321531 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 40. 09000 3 87654321521 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 41. 09000 2 87654321511 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 42. 09000 1 87654321501 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 43. 09000 01 87654321590 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 44. 09000 9 87654321580 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 45. 09000 8 87654321570 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 46. 09000 7 87654321560 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 47. 09000 6 87654321550 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 48. 09000 5 87654321540 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 49. 09000 4 87654321530 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 50. 09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 51. 09000 2 87654321510 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 52. 09000 1 87654321500 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds Group Activity: Part 2
  • 53.
  • 54. Photo by Rusty Sheriff - Creative Commons Attribution-NonCommercial License https://www.flickr.com/photos/25242931@N02 Created with Haiku Deck
  • 55. Key Takeaways • Trust • Accountability • Feedback
  • 56. Trust • Do you trust your coworkers? • Do you have faith they will do their jobs when needed? • How do we let go and “stay in our lanes” for the good of the whole?
  • 57. Accountability • Do you hold yourself accountable at work? • How are others held accountable at work? • Can other team members rely on you to do your job and meet/exceed expectations (and vice versa)?
  • 58. Feedback • Are you open to feedback? • How do you respond to feedback? • How do you deliver feedback? • Are you willing to say and do what is necessary to succeed even if it means conflict?
  • 59. Plan of action • Key insight • Translation to your context • Desired outcome • First step • When/where take first step
  • 60. Stay in touch Content Leaders: John Tramontana, CAE jtramontana@masb.org Christopher Urena, MBA, CAE CUrena@asha.org Aaron Wolowiec, MSA, CAE, CMP, CTA, CTF/AT aaron@eventgarde.com

Editor's Notes

  1. Quick show of hands...how many of you are responsible for delivering continuing ed in your association? OK, great! Like you, I also serve in this capacity and our positions closely align to that of producers. There are many similarities, including the three mentioned here.  In short, Content Is King and it's up to us to synthesize and curate information, to specific audiences, and see to it that it's delivered in the best format at the right time to these audiences. And, like producers, we are concerned about ratings...we use this information to direct future programming.  Does anybody else have a comparison between the newsroom and association that you can think of? 
  2. Stock photo ID: 516827383 (woman) Stock photo ID: 343098860 (table)
  3. How does it all work and come together?