The document discusses insights from Disney's approach to creating member-centric conference experiences, emphasizing core values such as innovation, quality, community, storytelling, optimism, and decency. It aims to help participants identify these values and design their own conference experiences. The focus is on enhancing customer service and engagement through thoughtfully designed experiences.

1. Member-Centric Conference
Experiences: 6 Insights from Disney’s
Approach
Aaron Wolowiec
Founder | Event Garde
EventGarde.com

3. Learn Network Transfer

5. Name
Organization
One reason you decide to
attend this session

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Participant Introductions

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Participant Introductions

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Participant Introductions

11. Learner Objectives
Identify the core values of Disney’s approach
to guest experiences
Examine member-centric conference
experiences that reflect Disney’s approach
Design a member-centric experience for an
upcoming conference

12. Learner Objectives
Identify the core values of Disney’s approach
to guest experiences
Examine member-centric conference
experiences that reflect Disney’s approach
Design a member-centric experience for an
upcoming conference

13. Learner Objectives
Identify the core values of Disney’s approach
to guest experiences
Examine member-centric conference
experiences that reflect Disney’s approach
Design a member-centric experience for an
upcoming conference

14. Learner Objectives
Identify the core values of Disney’s approach
to guest experiences
Examine member-centric conference
experiences that reflect Disney’s approach
Design a member-centric experience for an
upcoming conference

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Customer Service Experience

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Customer Service Experience

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Customer Service Experience

21. Innovation
Quality
Community
Storytelling
Optimism
Decency
Disney’s Core Values
http://disneycareers.com/en/working-here/culture-diversity/

22. Innovation
We are committed to a tradition of
innovation and technology.

23. Quality
We strive to set a high standard of
excellence.
We maintain high-quality standards
across all product categories.

24. Community
We create positive and inclusive ideas
about families.
We provide entertainment experiences
for all generations to share.

25. Storytelling
Timeliness and engaging stories delight
and inspire.

26. Optimism
At The Walt Disney Company,
entertainment is about hope, aspiration
and positive outcomes.

27. Decency
We honor and respect the trust people
place in us.
Our fun is about laughing at our
experiences and ourselves.

29. Value Focus
Innovation Innovation and technology
Quality
High standard of excellence across product
categories
Community
Positive, inclusive and multigenerational
experiences
Storytelling Timeless, engaging and inspiring stories
Optimism Hope, aspiration and positive outcomes
Decency Honor and respect constituent trust

30. Innovation
> Interpretation
> Looping
> Silent auction
> Flipchart ideas

31. Quality
> Marketing
> Registration
> Flipchart ideas

32. Community
> Chapters
> ICW meetings
> Flipchart ideas

33. Storytelling
> Awards gala
> International reception
> Veterans meet and greet
> Flipchart ideas

34. Optimism
> Fulfillment reports
> Webinars
> Flipcharts ideas

35. Decency
> Cooking demo
> Photo books
> VIP experiences
> Flipchart ideas

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Experience Design

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Experience Design

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Experience Design

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Experience Design

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Experience Design

44. Focused Conversation

46. Aaron Wolowiec
Founder | Event Garde
EventGarde.com
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