Kelly Van Dyke, CMP, CTA and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation to the Michigan Chapter of the Society of Government Meeting Professionals on Wednesday, Jan. 15, 2014, at the Lansing Center in Lansing.
Kelly Van Dyke, CMP and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the 2013 Michigan Meetings Expo on Tuesday, June 18, at the Suburban Collection Showplace in Novi.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during an Experience Grand Rapids FAM on Saturday, Sept. 7, 2013, at the Amway Grand Plaza Hotel in Grand Rapids.
The Meetings Report: Five Game-Changing Tactics Redefining Education Strategy...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO 2013 on Wednesday, July 10, at the Radisson Plaza Hotel at Kalamazoo Center in Kalamazoo.
Enhancing Learning Through Place-based EducationEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the ASAE annual meeting and exposition on Monday, Aug. 10, 2015, at Cobo Center in Detroit, MI.
Strategic Meeting Audits: Leveraging Big Data to Improve ROIEvent Garde LLC
Bob Thomas, IOM, CAE, CMP and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Michigan Society of Association Executive’s annual meeting on Wednesday, July 9, 2014, at the Amway Grand Plaza Hotel in Grand Rapids, Mich.
Demonstrating Value to the Choosiest of MembersEvent Garde LLC
Kim Harwood and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the annual conference of the Ohio Society of Association Executives on Friday, July 25, 2014, at the Kingsgate Marriott Conference Center in Cincinnati, OH.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation following the GSAE Member Luncheon on Wednesday, April 15, 2015, at the Sonesta Gwinnett Place Atlanta in Duluth, GA.
Kelly Van Dyke, CMP and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the 2013 Michigan Meetings Expo on Tuesday, June 18, at the Suburban Collection Showplace in Novi.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during an Experience Grand Rapids FAM on Saturday, Sept. 7, 2013, at the Amway Grand Plaza Hotel in Grand Rapids.
The Meetings Report: Five Game-Changing Tactics Redefining Education Strategy...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO 2013 on Wednesday, July 10, at the Radisson Plaza Hotel at Kalamazoo Center in Kalamazoo.
Enhancing Learning Through Place-based EducationEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the ASAE annual meeting and exposition on Monday, Aug. 10, 2015, at Cobo Center in Detroit, MI.
Strategic Meeting Audits: Leveraging Big Data to Improve ROIEvent Garde LLC
Bob Thomas, IOM, CAE, CMP and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Michigan Society of Association Executive’s annual meeting on Wednesday, July 9, 2014, at the Amway Grand Plaza Hotel in Grand Rapids, Mich.
Demonstrating Value to the Choosiest of MembersEvent Garde LLC
Kim Harwood and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the annual conference of the Ohio Society of Association Executives on Friday, July 25, 2014, at the Kingsgate Marriott Conference Center in Cincinnati, OH.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation following the GSAE Member Luncheon on Wednesday, April 15, 2015, at the Sonesta Gwinnett Place Atlanta in Duluth, GA.
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Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Experience Grand Rapids DC Week on Tuesday, Nov. 15, Wednesday, Nov. 16 and Thursday, Nov. 17, 2016.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the VSAE Fall Educational Symposium & Expo on Thursday, Oct. 2, 2014, at the Greater Richmond Convention Center in Richmond, VA.
Demonstrating Value to the Choosiest of MembersEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA and Kim Harwood delivered this presentation during the TSAE New Ideas Annual Conference on Monday, Sept. 28, 2015, at the American Bank Center in Corpus Christi, TX.
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Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO on Tuesday, July 12, 2016, at the Grand Traverse Resort and Spa in Acme, MI.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the FSAE Annual Conference on Friday, July 15, 2016, at the Hyatt Regency Coconut Point Resort & Spa in Bonita Springs, FL.
The Intentional Meeting Planner: Giving & Getting More From Your Marketing, S...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Association Executives of North Carolina annual meeting on Sunday, July 13, 2014, at the Charlotte Marriott City Center in Charlotte, NC.
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Scott Oser and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the ASAE Great Ideas Conference on Sunday, March 9, 2014, at the Hyatt Regency in Orlando.
Demonstrating Value to the Choosiest of MembersEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA and Kim Harwood delivered this presentation during the ESSAE Annual Conference & Exposition on Thursday, June 4, 2015, at the Saratoga Hilton in Saratoga Springs, NY.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the GSAE Member Luncheon on Wednesday, April 15, 2015, at the Sonesta Gwinnett Place Atlanta in Duluth, GA.
Member-Centric Conference Experiences: 11 Insights from Disney’s ApproachEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO on Tuesday, July 12, 2016, at the Grand Traverse Resort and Spa in Acme, MI.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Connect Marketplace on Friday, Aug. 26, 2016, and Saturday, Aug. 27, 2016, at the Gaylord Texan Resort & Convention Center in Grapevine, TX.
Aaron Wolowiec, MSA, CAE, CMP, CTA gathered the peer ideas outlined in this presentation during the seventh annual NACEDA Summit on Thursday, Oct. 3, 2013, at the Greektown Casino-Hotel in Detroit.
Converting Ideas into Action: Your Meetings Portfolio Change Agent Quickstart...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the CSAE July PEAK Triple Play on Friday, July 8, 2016, at the Hilton Garden Inn Downtown in Denver, CO.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the AENC Annual Meeting on Sunday, July 17, 2016, at the Williamsburg Lodge in Williamsburg, VA.
Association Hunger Games: Will it be Victory or Defeat?Event Garde LLC
Donna Oser, CAE and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Michigan Society of Association Executive’s annual meeting on Wednesday, July 9, 2014, at the Amway Grand Plaza Hotel in Grand Rapids, Mich.
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Kelly Van Dyke, CMP and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the 2013 Michigan Meetings Expo on Tuesday, June 18, at the Suburban Collection Showplace in Novi.
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Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the ESSAE Annual Conference & Exposition on Thursday, June 4, 2015, at the Saratoga Hilton in Saratoga Springs, NY.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation in collaboration with Rick Grimm, CPPO, CPPB, FCIPS during the ASAE Great Ideas Conference in Orlando, FL on Monday, March 6, 2017.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Association Executives of North Carolina annual meeting on Monday, July 14, 2014, at the Charlotte Marriott City Center in Charlotte, NC.
7 Entrepreneurial Secrets for Auditing Your Meetings PortfolioEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the CSAE July PEAK Triple Play on Friday, July 8, 2016, at the Hilton Garden Inn Downtown in Denver, CO.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Experience Grand Rapids DC Week on Tuesday, Nov. 15, Wednesday, Nov. 16 and Thursday, Nov. 17, 2016.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the VSAE Fall Educational Symposium & Expo on Thursday, Oct. 2, 2014, at the Greater Richmond Convention Center in Richmond, VA.
Demonstrating Value to the Choosiest of MembersEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA and Kim Harwood delivered this presentation during the TSAE New Ideas Annual Conference on Monday, Sept. 28, 2015, at the American Bank Center in Corpus Christi, TX.
HANDOUTS_Member-Centric Conference Experiences: 11 Insights from Disney’s App...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO on Tuesday, July 12, 2016, at the Grand Traverse Resort and Spa in Acme, MI.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the FSAE Annual Conference on Friday, July 15, 2016, at the Hyatt Regency Coconut Point Resort & Spa in Bonita Springs, FL.
The Intentional Meeting Planner: Giving & Getting More From Your Marketing, S...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Association Executives of North Carolina annual meeting on Sunday, July 13, 2014, at the Charlotte Marriott City Center in Charlotte, NC.
Under Pressure: Navigating Extreme Association TrendsEvent Garde LLC
Scott Oser and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the ASAE Great Ideas Conference on Sunday, March 9, 2014, at the Hyatt Regency in Orlando.
Demonstrating Value to the Choosiest of MembersEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA and Kim Harwood delivered this presentation during the ESSAE Annual Conference & Exposition on Thursday, June 4, 2015, at the Saratoga Hilton in Saratoga Springs, NY.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the GSAE Member Luncheon on Wednesday, April 15, 2015, at the Sonesta Gwinnett Place Atlanta in Duluth, GA.
Member-Centric Conference Experiences: 11 Insights from Disney’s ApproachEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during ORGPRO on Tuesday, July 12, 2016, at the Grand Traverse Resort and Spa in Acme, MI.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Connect Marketplace on Friday, Aug. 26, 2016, and Saturday, Aug. 27, 2016, at the Gaylord Texan Resort & Convention Center in Grapevine, TX.
Aaron Wolowiec, MSA, CAE, CMP, CTA gathered the peer ideas outlined in this presentation during the seventh annual NACEDA Summit on Thursday, Oct. 3, 2013, at the Greektown Casino-Hotel in Detroit.
Converting Ideas into Action: Your Meetings Portfolio Change Agent Quickstart...Event Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the CSAE July PEAK Triple Play on Friday, July 8, 2016, at the Hilton Garden Inn Downtown in Denver, CO.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the AENC Annual Meeting on Sunday, July 17, 2016, at the Williamsburg Lodge in Williamsburg, VA.
Association Hunger Games: Will it be Victory or Defeat?Event Garde LLC
Donna Oser, CAE and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Michigan Society of Association Executive’s annual meeting on Wednesday, July 9, 2014, at the Amway Grand Plaza Hotel in Grand Rapids, Mich.
The Secret to Successful CSM/Planner CollaborationEvent Garde LLC
Kelly Van Dyke, CMP and Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the 2013 Michigan Meetings Expo on Tuesday, June 18, at the Suburban Collection Showplace in Novi.
Advancing Association Meetings by Exploring the Learning BrainEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the ESSAE Annual Conference & Exposition on Thursday, June 4, 2015, at the Saratoga Hilton in Saratoga Springs, NY.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation in collaboration with Rick Grimm, CPPO, CPPB, FCIPS during the ASAE Great Ideas Conference in Orlando, FL on Monday, March 6, 2017.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the Association Executives of North Carolina annual meeting on Monday, July 14, 2014, at the Charlotte Marriott City Center in Charlotte, NC.
This presentation explains the basics of a Project Management Framework (PMF). Why you need one, what the basic phases are, and goals/activities of each phase.
Aaron Wolowiec delivered this presentation in partnership with nutritionist Sinead Urwin during the ASAE 2020 Great Ideas Conference in Salt Lake City, UT on Tuesday, Mar. 3, 2020.
Inventory & Optimize Current Association Assets to Grow Engagement & RevenueEvent Garde LLC
Aaron Wolowiec and Scott Oser delivered this presentation during the NESAE 2020 Conference for Association Education in Norwood, MA on Friday, Jan. 24, 2020.
Telegrams to Tweets: Delivering News at the Speed of CultureEvent Garde LLC
Aaron Wolowiec delivered this presentation in collaboration with John Tramontana and Chris Urena during the ASAE Great Ideas Conference in Colorado Springs, CO on Tuesday, March 13, 2018.
Aaron Wolowiec, MSA, CAE, CMP, CTA, CTF delivered this presentation during the U.S. Chamber’s Institute for Organization Management (IOM) Northeast Institute in Villanova, PA on both Wednesday, Aug. 2, 2017 and Thursday, Aug. 3, 2017.
Aaron Wolowiec, MSA, CAE, CMP, CTA, CTF delivered this presentation during the U.S. Chamber’s Institute for Organization Management (IOM) Northeast Institute in Villanova, PA on Tuesday, Aug. 1, 2017.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the MSAE Meeting Planning Conference in Mt. Pleasant, MI on Wednesday, April 19, 2017.
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the MSAE Meeting Planning Conference in Mt. Pleasant, MI on Wednesday, April 19, 2017.
HANDOUTS_Strategic Meetings Management: AMP Up Your Meetings PortfolioEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the FSAE Annual Conference on Friday, July 15, 2016, at the Hyatt Regency Coconut Point Resort & Spa in Bonita Springs, FL.
Strategic Meetings Management: AMP Up Your Meetings PortfolioEvent Garde LLC
Aaron Wolowiec, MSA, CAE, CMP, CTA delivered this presentation during the FSAE Annual Conference on Friday, July 15, 2016, at the Hyatt Regency Coconut Point Resort & Spa in Bonita Springs, FL.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
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Delivering Micro-Credentials in Technical and Vocational Education and TrainingAG2 Design
Explore how micro-credentials are transforming Technical and Vocational Education and Training (TVET) with this comprehensive slide deck. Discover what micro-credentials are, their importance in TVET, the advantages they offer, and the insights from industry experts. Additionally, learn about the top software applications available for creating and managing micro-credentials. This presentation also includes valuable resources and a discussion on the future of these specialised certifications.
For more detailed information on delivering micro-credentials in TVET, visit this https://tvettrainer.com/delivering-micro-credentials-in-tvet/
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The Secret to Successful CSM/Planner Collaboration
1. THE SECRET TO SUCCESSFUL
CSM/PLANNER COLLABORATION
MISGMP
Jan. 15, 2014
1–2:30 p.m.
2. INTRODUCTIONS
Aaron Wolowiec
Kelly Van Dyke
MSA, CAE, CMP, CTA
Founder & President
Event Garde LLC
CMP, CTA
Convention Service
Manager
Amway Grand
Plaza Hotel
8. ONE YEAR
Venue CSM is assigned
Schedule a preliminary site visit
Add CSM to mail and email lists
Share pertinent information
9. PERTINENT INFORMATION
Group profile
Scope/type/frequency
Group quirks
Historical figures
Past experiences
Responsibilities
Knowledge/skill level
Current ideas and
roadblocks
Objectives and budget
goals
In-conjunction with
groups (ICW)
10. 6 MONTHS
Submit preliminary agenda
CSM will envision event clearly
Major red flags
Look ahead to 90-day checklist
11. 90 DAYS
Submit meeting space assignments
Submit estimated cover counts for meals
Discuss special meals
Set up the master account
Discuss exhibit show plans
Look ahead to 30-day checklist
12. 30 DAYS
Submit event specifications in writing
Submit rooming list
Contract review
Submit pertinent information
13. PERTINENT INFORMATION
Arrival/departure
patterns
Luggage storage needs
Planned offsite
events/tours
Media and press
Signage instructions
Department instructions
Billing instructions
Shipping needs
Parking arrangements
Gift deliveries/amenities
14. 2 WEEKS
Receive BEOs from CSM
Return signed BEOs
Review internal group resume
Submit final agenda/conference program
16. ARRIVAL DAY
Your CSM will greet you
Attend the pre-con meeting
Discuss last-minute changes
Share onsite expectations for venue
17. DURING EVENT
Relax
Your CSM is your liaison
All parties will work from BEOs
Check function space one hour
prior to start time
Onsite billing review
18. DEPARTURE DAY
Write and submit thank you cards
Offer gifts or gratuities
Share list of exceptional employees
Communicate with CSM’s superiors
CSM will offer farewell
19. POST EVENT
Post-con meeting with CSM
Bill reconciliation with venue
Adjust room block for future years
Adjust meeting space for future years
24. CONTACT INFORMATION
Aaron Wolowiec
Kelly Van Dyke
MSA, CAE, CMP, CTA
Founder & President
Event Garde LLC
CMP, CTA
Convention Service
Manager
Amway Grand Plaza
Hotel
P: 616.710.1891
E: aaron@eventgarde.com
P: 616.776.6441
E: kvandyke@amwaygrand.com
Editor's Notes
Role playScenario: Incorrectly posting signage for evening awards galaSupplies: Poster,duct tape (Aaron)Scenario: Missing easel and bars;awards gala about to beginSupplies: Cell phone (Kelly)
Slips of paper already on the tables (colored sheets of paper)Participants quickly fill them in and volunteers roam the room collecting themRead a few now and others sporadically throughout the sessionPost-session: Summarize the slips of paper in a blog post
Uphold contract between both partiesEnsure venue fulfills promises and client meets obligationsEnvision event as a wholeFlow of peopleAnticipate needs of venue and clientCommunicate details and logistics with hotel management and support staff
Outline of timeline with reality checks when there is a disconnect between when things typically happen and when things should happenTimeline is to be completed by each of these timeframesPlug this timeline into your calendar or to-do listCSM will offer ideas and suggestions to make the program work well in the facilityREALITY CHECK: May not be the CSM you work with. The CSM could make or break the deal by giving insight into the venue’s culture.
CSM is your contact from this point forwardContract changes from either party, including space movesSite visit: Build a positive relationshipThe better you know one another, the better your CSM can anticipate your needs and fulfil your requestsMake major changes nowIf multi-year contract, adjust to previous year for better forecastingREALITY CHECK: Depends on what type of group you are (e.g., state organizations won’t always do a one-year site visit, but national and international organizations generally will)Consider who needs to attend the site visit (i.e., only the meeting planner or the entire planning committee)
Profile (e.g., everyoneloves diet coke)Positive and negative past experiencesShare goals, objectives and concerns, including expectations, dreams and wondersIf your theme is “Under the Sea” and you’ve been dreaming about a life-size ship filled with shrimp at your evening gala, say so (so long as your budget can afford it)Know when to escalate concerns to the sales manager or general managerICW: rules or goalsReference material: CIC Event Specification Guide (wonderful tool)
CSM will cross-reference your expectations with theirs, identifying what meeting space is on hold for youMajor red flags will be caught and corrected hereCSM will always offer viable alternativesLook ahead to 90-day and 30-day checklists
Finalize room assignmentsAdd needed space and release unused space so venue has a chance to resell itHotel labor and budget (30-60-90 days) is based on group cover countsGroup historyIdentifier procedureVenue will check your references and approve you for direct billingIf they do not, you will need to pay in advanceExhibit show: Nature of show (e.g., plants need water, set-up is messy, need drop cloths) Shipping detailsMove-in and move-out plansDoorways big enough for planned equipment?Security needs30-day checklist is not to be started at 30 days
REALITY CHECK: CSM is happy to take event specs six months out (if given a chance to adjust before distributing to staff)Amway distributes BEOs to 13 departments and resumes to more than 35 email addressesREALITY CHECK: CSM is happy to have your rooming list early, too. Guarantee your suite/room type availability early.30-day checklist makes Aaron very nervousRemember, this is when most of this list should be completed and tasks are submitted to your CSMEvent specs:Menus, room set-ups and AVIn writing, so CSM has something to work from and refer back toMost CSMs will have a template if you need oneInclude setup and teardown timesGive your CSM a deadline for BEO completion if its not offeredContract review: Be sure both parties have met obligations; if not, discuss options for meeting themIf F&B minimum is not met, let’s see where you can spend more money to get something out of itIf it is a large amount of money, let’s discuss our options for repayment
Major arrival/departures/means of transportHotel can staff appropriatelyOffsite tour: Staff is knowledgeable about where and when you are going, as well as how your attendees will get thereIs media allowed? Do they need to plug into the house sound?Are you providing signs and easels?Front desk or housekeeping instructions: Extra towels? Group brings a ton of luggage?Billing: Both onsite and post-eventShipping a large amount of materials? Discuss storage and costs.Parking: Paying for speakers or volunteers?
ReturnBEOs with mark ups This is where it is better for the CSM to receive all information at 90 days outAll changes need to be routed through the hotel staff In advance, we can make as many changes as we need to without the extra steps; it is the nature of the business, though, to follow this timelineConference program will be routed to all venue staff
If numbers are not on time, the estimated counts will apply as the guarantee without the ability to lower This is where your relationship building will begin to pay off Your CSM will help you along the way to keep you on time and on track; they know you well enough to know if you need the gentle reminder or notSpecial meal requests must be done in advance; onsite will cost above and beyond the guarantee
Pre-con can be with a large staff,a small staff or just your CSMAt the meeting: Provide an overview of the program, point people and responsibilities of each staff memberDiscuss your worries or weaknesses (e.g., Is your Friday night guarantee a shot in the dark? Tell us!) We are better prepared and able to respond when we already know why and what you have done to prepare for it If you guaranteed 10 percent over, we are happy to make a couple more meals in reaction to a couple additional guestsConfirm details and any last-minute changes or updates
CSMs should check in regularly each dayMy goal is to be ghostly and to appear when needed; although this doesn’t always happen, its easier when I have all of the information and few things are changingWhen all information is shared, your CSM should know when the ideal times are to communicate or to lurkVenue staff work from BEOsREALITY CHECK: Although your CSM is your liaison, you are always welcome to talk to and discuss event happenings with staff members working your event Banquet captains can give you serve counts and tell you if the group liked what was served for lunchCoffee captains will tell you if your group drinks tea (all of these things build your group history)
Touch point
Some post-con meetings happen the last day of the event or the day after the eventMost event planners want to leave as soon as possible and wrap up another timeA post-con, even by conference call or email, is critical to continuing the relationship and building the group’s historyDiscuss meal guarantees and served counts, as well as changes for next yearWhat worked well; what needs improvementDiscuss major changes for next year or sign your next contract
Conversation (split the room in half; groups of three; each group discusses just one question; three minutes to discuss; magic wall and painter’s tape)What are you doing really well?What opportunities exist for improvement?Report out/debrief [5 minutes for each question]