Elements and types of communication; B.pharmacy 1 semesterKondal Reddy
The communication process involves understanding, sharing, and meaning, and it consists of eight essential elements: source, message, channel, receiver, feedback, environment, context, and interference.
Interview skills are an essential tool for all students in today's world of employment as there is increasing competition for job vacancies.
This is largely due to the rise in graduation rates, consequently there are far more candidates applying for the same jobs.
Active listening skills, Communication Skills, B.pharm 1st & 3rd semSAKSHI BHATT
Introduction
Keys of active listening skills
How to practice Active listening
Communication with Intent
Listening with sense & feeling words
Clarifying with words
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Barriers of communication; B.Pharmacy 1 semesterKondal Reddy
The process of communication has multiple barriers. The intended communique will often be disturbed and distorted leading to a condition of misunderstanding and failure of communication. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc.
Elements and types of communication; B.pharmacy 1 semesterKondal Reddy
The communication process involves understanding, sharing, and meaning, and it consists of eight essential elements: source, message, channel, receiver, feedback, environment, context, and interference.
Interview skills are an essential tool for all students in today's world of employment as there is increasing competition for job vacancies.
This is largely due to the rise in graduation rates, consequently there are far more candidates applying for the same jobs.
Active listening skills, Communication Skills, B.pharm 1st & 3rd semSAKSHI BHATT
Introduction
Keys of active listening skills
How to practice Active listening
Communication with Intent
Listening with sense & feeling words
Clarifying with words
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Barriers of communication; B.Pharmacy 1 semesterKondal Reddy
The process of communication has multiple barriers. The intended communique will often be disturbed and distorted leading to a condition of misunderstanding and failure of communication. The Barriers to effective communication could be of many types like linguistic, psychological, emotional, physical, and cultural etc.
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
Communication skills; B.PHARMACY 1 SEMESTERKondal Reddy
Communication is both an art and a science. It often involves acts of speaking and listening, reading and writing, but it also goes beyond these and incorporates the transmission of non-verbal language, sign language, codes transmitted electronically (e.g., Morse code), and physically (touch; hormones; muscles, tendons, nerves), and messages communicated through music, and by other means.
Although you communicate simply by being in the world, developing good verbal and body language skills involves learning and consciously using your skills to improve.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Structure of Presentations".
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
Group discussion; B.pharmacy 1 semesterKondal Reddy
The Group Discussion involves sharing ideas with other participants in the group. Every participant shares his/her thoughts in the group, which makes the diversities in the ideas. Group Discussion is widely used for the recruitment process. It helps panelist to select a few candidates from the group.
Group Discussion is a modern method of assessing students personality
Group Discussion is a process where exchange of ideas and opinions take place
A topic is discussed by a group.
The Author personally conducts the Lecture-Workshop in your Country. She lives in Tagaytay City, Philippines. To Reserve a Workshop Date in your Venue, please call her directly: Local (Philippines): 09295197788 or International: (63) 9266787938.E-mail: wellnesspilipinasinternational@gmail.com. E-mail: ambassadorzara@gmail.com
ARRANGEMENT & FEES:
Professional Fee: (Philippines):
P10,000 per talk provided the Organizer will fetch and bring back the Speaker in Tagaytay City.
For Companies Without Transportation Arrangement, Speaker's Fee is P15,000 for Private Companies
Hotel Accommodation and Plane Tickets c/o Organizer (for out-of-town)
INTERNATIONAL Professional Fee: $1,000 USD per talk
Hotel Accommodation and Plane Tickets c/o Organizer
FYI: Ambassador Zara Jane Juan conducts the Training herself to fund the Peace Missionary Programs of Sailing for Peace because she doesn’t receive donations to prevent corruption.
PEACE VIGIL Programs are:
Initiating Peace: Interfaith Interracial Intercultural Worldwide Prayers to End Terrorism
Educating Peace: Wellness for Peace Education on Climate Change Worldwide
Innovating Peace: Climate Change & Peace Building Eco Forum and Symposium
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
Communication skills; B.PHARMACY 1 SEMESTERKondal Reddy
Communication is both an art and a science. It often involves acts of speaking and listening, reading and writing, but it also goes beyond these and incorporates the transmission of non-verbal language, sign language, codes transmitted electronically (e.g., Morse code), and physically (touch; hormones; muscles, tendons, nerves), and messages communicated through music, and by other means.
Although you communicate simply by being in the world, developing good verbal and body language skills involves learning and consciously using your skills to improve.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Structure of Presentations".
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
Group discussion; B.pharmacy 1 semesterKondal Reddy
The Group Discussion involves sharing ideas with other participants in the group. Every participant shares his/her thoughts in the group, which makes the diversities in the ideas. Group Discussion is widely used for the recruitment process. It helps panelist to select a few candidates from the group.
Group Discussion is a modern method of assessing students personality
Group Discussion is a process where exchange of ideas and opinions take place
A topic is discussed by a group.
The Author personally conducts the Lecture-Workshop in your Country. She lives in Tagaytay City, Philippines. To Reserve a Workshop Date in your Venue, please call her directly: Local (Philippines): 09295197788 or International: (63) 9266787938.E-mail: wellnesspilipinasinternational@gmail.com. E-mail: ambassadorzara@gmail.com
ARRANGEMENT & FEES:
Professional Fee: (Philippines):
P10,000 per talk provided the Organizer will fetch and bring back the Speaker in Tagaytay City.
For Companies Without Transportation Arrangement, Speaker's Fee is P15,000 for Private Companies
Hotel Accommodation and Plane Tickets c/o Organizer (for out-of-town)
INTERNATIONAL Professional Fee: $1,000 USD per talk
Hotel Accommodation and Plane Tickets c/o Organizer
FYI: Ambassador Zara Jane Juan conducts the Training herself to fund the Peace Missionary Programs of Sailing for Peace because she doesn’t receive donations to prevent corruption.
PEACE VIGIL Programs are:
Initiating Peace: Interfaith Interracial Intercultural Worldwide Prayers to End Terrorism
Educating Peace: Wellness for Peace Education on Climate Change Worldwide
Innovating Peace: Climate Change & Peace Building Eco Forum and Symposium
What’s My Communication Style: How to Get Along with (Almost) AnyoneHRDQ-U
Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What’s My Communication Style? is a proven training assessment that identifies an individual’s dominant communication style – Direct, Spirited, Considerate, or Systematic – and the communication behaviors that distinguish it.
[MT450 Marketing Management] Unit 4 Assignment .docxdanielfoster65629
[MT450: Marketing Management]
Unit 4 Assignment
Assignment: Minnesota Micromotors Paper Instructions
Please answer the following questions in a 3–5 page paper (include additional title and references pages) and include
APA format and citation style with accompanying references:
1. What was your marketing strategy for each of the decisions entered into the simulation game in Quarter #1?
2. What were the results of your decisions?
3. Analyze the results in terms of success or failure.
4. What changes will you make in future quarters?
Please insert a screen shot of the Quarter #1 results in your paper. This can be done by highlighting the results,
hitting “Control+C,” and then inserting the results in your paper by hitting “Control+V.”
5. Please view the rubric below for full Assignment details.
6. Why is the notion of derived demand so important for companies selling products and services to other
organizations?
7. What is the North American Industry Classification System (NAICS) for Minnesota Micromotors, Inc. (MM)
Submit your paper to the Unit 4: Assignment Dropbox.
Unit 4 Assignment Grading Rubric 40
Based on the simulation
Possible
Points
Specific Paper Objectives: Assignment Checklist
(80%):
Marketing strategy for the quarter 4
What were the results of your decisions? 4
Analyze the results in terms of success or failure 5
What changes will you make in future quarters? 4
Target market 5
Screen Shot 5
NAICS Question 5
Subtotal 32
[MT450: Marketing Management]
Writing Style, Grammar, APA (20%)
Grammar and Spelling 3
Paper is 3–5 pages in length and responses are
concise and direct 3
Reference list and citations are provided 2
8
Total 40 points
Two Discussion board Replies
Delores
Group Conflict
Top of Form
In a group setting, it is natural for people to feel subject to the judgment of the others within the group. Add to that, the pressure and stress of opening up to group dissection and conflict will happen. Conflict, according to Forsyth (2014) “occurs when the action or beliefs of other members are unacceptable to and resisted by another member” (p. 434).
Therefore the group leader must be able to not only identify the potential for conflict, but also understand when to bring it out and when to distract (Forsyth, 2014). For those times when conflict needs to be addressed, the group leader should focus on staying present (Corey, Corey & Haynes, 2014). This is effective because staying in the present can facilitate true participation. Through talking about how the members feel in that moment, they can bond through similar thoughts, respect alternate thoughts and get a better sense of who the other members are. It is not as personal, but it is reflective of their inner self (Corey, Corey & Haynes, 2014). Being present helps build familiarity, trust and therefore a healthy foundation.
A leader should be familiar with the common group behavior.
We feel conflicts like subject to avoid. Lets see how we can lead the conflicts to help us in product delivery being one of the instruments of team's decisions
This content is useful to all business management students to hone their basic business communication skills. The M.B.A and B.B.A students can depend on this material for business communication.
International education - Global currency or global citizenshipSherrie Lee
New Zealand hosts more than 100,000 international students each year. The value of international education, however, is often about global currency rather than global citizenship. Can we move beyond the economic discourse, and encourage meaningful intercultural relationships between international students and their host community? We can, and we must.
Sherrie Lee
TheDiasporicAcademic.com
Seeking academic help: A case study of peer brokering interactionsSherrie Lee
Lee, S. (2017, December). Seeking academic help: A case study of peer brokering interactions. Refereed paper presented at the combined 2017 ISANA/ANZSSA Conference, Gold Coast, Australia. Abstract available from http://www.isana-anzssa.com/2046
A Chinese researching other Chinese: Problematizing the bilingual researcherSherrie Lee
Lee, S. (2017, November). A Chinese researching other Chinese: Problematizing the bilingual researcher. Paper presented at the New Zealand Asian Studies Society (NZASIA) International Conference, Dunedin, New Zealand.
The promise of diasporic academics: Potential partnerships between the local ...Sherrie Lee
Lee, S. (2017, November). The promise of diasporic academics: Potential partnerships between the local and global. Paper presented at the New Zealand Association for Research in Education Conference (NZARE) Annual Conference, Hamilton, New Zealand.
Abstract
This presentation considers the promise of diasporic academics from the viewpoint of one who identifies herself as a diasporic academic. Drawing from Wendy Larner’s (2015) paper, the presentation is a biographical reflection on the benefits and implications of diasporic academics, in particular, international doctoral students, in higher education.
Firstly, I will discuss the definition and examples of a diasporic academic, as well as highlight how diasporic academics are positioned as transnational knowledge brokers in advancing universities' internationalisation strategies and policies. I then focus on a particular group of diasporic academics, international doctoral students. I argue that while they are pivotal in advancing internationalisation plans, the ways in which universities engage (or disengage) with them serve to undermine those internationalisation goals.
Then I provide a brief outline of my personal background to set the context of my reflections. I will speak from my experiences as a former leader in my university’s Postgraduate Students’ Association, share about international student engagement in my own faculty, and highlight the tensions arising from university-wide restructuring and significant staff movements. I then offer suggestions how relationships with international doctoral students as diasporic academics can be nurtured in mutually beneficial ways.
I conclude that leadership in higher education needs to be cognizant of the potential and challenges of engaging with emerging diasporic academics. After all, diasporic academics are potential partners in growing international networks in an age of academic mobility.
Reference
Larner, W. (2015). Globalising knowledge networks: Universities, diaspora strategies, and academic intermediaries. Geoforum, 59, 197–205. http://doi.org/10.1016/j.geoforum.2014.10.006
Keywords: Diasporic academic, internationalisation, partnership
Crossing Cultures in Research on International StudentsSherrie Lee
Presentation at Toi-Ohomai Institute of Technology (Rotorua, New Zealand) on 9 June 2017. I discuss the implications of cross-cultural research such as translating non-English data and using a reflexive approach to consider how a researcher’s cultural background influences the research.
Using focused ethnography to understand brokering practices among internation...Sherrie Lee
Brokering practices are help-seeking interactions that bridge gaps in the seekers' knowledge and understanding of new cultural practices thus enabling them to access resources they would find difficult to do so on their own. For EAL (English as an Additional Language) students, these help-seeking interactions may involve getting others to translate, interpret or explain particular aspects of the host academic environment. In this research, focused ethnography (Knoblauch 2005) is used to investigate the nature of brokering practices among ten international EAL tertiary students during their initial academic semester of fifteen weeks. Focused ethnography specifically addresses constraints in the research context (e.g. time and access to informants), as well as capitalizes on technological tools such as digital recording devices. In seeking to understand brokering interactions and relationships students have with their brokers, conventional ethnographic methods were adapted, for example, digital ethnographic methods (Pink et al. 2015) were used instead of participant observation. Digital ethnographic methods allows a large amount of data to be recorded and reviewed, a feature of focused ethnography known as data intensity. While this form of intensity has been argued to compensate for a short period of research activity, this research suggests that another form of intensity – relational intensity – is just as important in addressing research constraints. Relational intensity refers to the researcher's ongoing responsiveness to the needs of research participants. The paper concludes that future focused ethnographic research should consider both data-related and relational forms of intensity in addressing research constraints.
Using focused ethnography to understand brokering practices among international students. Available from: https://www.researchgate.net/publication/312024097_Using_focused_ethnography_to_understand_brokering_practices_among_international_students
Uncertainty lurks in all areas of the PhD journey such as interacting with supervisors, establishing yourself as a researcher, and, most importantly, finishing the PhD. I will share how I have navigated obstacles in my PhD journey and reflect on the current challenges that I face in my 3rd year of studies.
Brokering practices among EAL international studentsSherrie Lee
Academic challenges of international students, particularly those with English as an additional language (EAL), have been mostly researched in the classroom context, with little attention paid to students’ informal learning practices. My research looks specifically at the brokering practices of EAL tertiary students in their understanding of academic literacy. Brokering refers to how students seek help from their peers about understanding academic knowledge and skills. I conducted semi-structured interviews and observations to find out who students approached for help, aspects of academic literacy they needed help with, and their perceptions of the experience. The research findings suggest that educators need to pay attention to how students seek peer support in academic learning in order to develop more effective ways of supporting students’ academic literacy needs.
This paper was presented at CLESOL 2016 on Saturday 16 July 2016.
CLESOL 2016 (Website: http://www.clesol.org.nz)
Learners in Context: Bridging the Gaps
Ākonga Reo: Aronga Āputa
Thursday 14 – Sunday 17 July 2016
The University of Waikato, Hamilton, New Zealand
The 15th National Conference for Community Languages and ESOL, brought to you by TESOLANZ (Teachers of English to Speakers of Other Languages Aotearoa New Zealand) and CLANZ (Community Languages Association New Zealand).
Brokering: A sensitising concept for understanding learningSherrie Lee
Brokering occurs when an intermediary, the broker, assists in the transfer or exchange of goods, services, information, opportunities and/or knowledge, where the recipients of such assistance would have had difficulty deriving the benefits of this exchange otherwise. In the context of EAL (English as an additional language) international students at a university, brokering can be understood as receiving informal assistance with understanding unfamiliar texts, interactions, artefacts, and social and cultural practices encountered in the context of the host academic community.
I explore the concept of brokering as facilitating learning, drawing on the various ways brokering has been used in both educational and non-educational contexts, that is, understanding brokering as a social phenomenon in communities, as knowledge transfer, and as mediating the translation of linguistic and/or cultural aspects of a new culture. These different applications of brokering contribute to an understanding of brokering as a sensitizing concept. Approaching brokering as a sensitizing concept allows alternative ways of viewing academic learning interactions among students, instead of viewing the phenomenon as having fixed features.
Presentation at the 2015 Te Kura Toi Tangata Faculty of Education Doctoral Symposium (Hamilton, New Zealand) on 24 November 2015.
DOI: 10.13140/RG.2.1.1236.6324
Using Images from the Web by Sherrie LeeSherrie Lee
A short presentation on how to find images legitimately for free. Learn about the differences between public domain images, stock photography and creative commons images. Originally available as a Google Presentation: https://docs.google.com/presentation/d/1CbZ79D0bKmCRpnWgGmNelvMYUxFp7rQfA2pbjkQ12AI/edit?usp=sharing
Me and those English-speaking Elites: Uncovering the Identity of One ELL in S...Sherrie Lee
A presentation at the 2013 Joint SELF Biennial International Conference and Educational Research Association of Singapore (ERAS) Conference on 10 September 2013.
Me and those English-speaking elites: Uncovering the identity of one minority ELL in Singapore
The minority English language learner (ELL) in Singapore is one who does not have English as a home language nor considers English as one’s first language even though Singapore’s education system and virtually every aspect of civic life uses and promotes English as a first and official language. Using the narrative inquiry method, I explore one minority ELL’s (“Rachel”) past and present schooling experiences in learning English.
Through the lens of primary and secondary Discourses (Gee, 2012), I examine how social relationships and investment (Norton Peirce, 1995; Norton, 2000) have contributed to Rachel’s identity as an ELL. In her foundational school years, Rachel’s English language learning experiences were marked by judgment and humiliation. While her secondary school experience saw more positive experiences through safe houses such as the school band, the fear of using English among English-proficient users remained. At the post-secondary level, Rachel was motivated to improve her English through cumulative successes and a desire for school success. Coming from a working-class background, Rachel’s investment in learning English increased as she saw herself as a future financial provider for her family. Nonetheless, Rachel’s identity as an ELL and the process of gaining cultural capital continue to be at odds with her primary Discourse as a predominantly Mandarin-speaker.
The implications of this research include encouraging similar ELLs to tap on positive identities for language learning, as well as helping them come to terms with tensions between their primary Discourse and the secondary Discourse of school.
References
Gee, J. P. (2012). Social linguistics and literacies: Ideology in discourse (4th ed.). Oxford: Routledge.
Norton Peirce, B. (1995). Social identity, investment, and language learning. TESOL Quarterly, 29(1), 9–31.
Norton, B. (2000). Fact and fiction in language learning. Identity and language learning: Gender, ethnicity and educational change (pp. 1–19). London: Longman/Pearson Education.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
Delivering Micro-Credentials in Technical and Vocational Education and TrainingAG2 Design
Explore how micro-credentials are transforming Technical and Vocational Education and Training (TVET) with this comprehensive slide deck. Discover what micro-credentials are, their importance in TVET, the advantages they offer, and the insights from industry experts. Additionally, learn about the top software applications available for creating and managing micro-credentials. This presentation also includes valuable resources and a discussion on the future of these specialised certifications.
For more detailed information on delivering micro-credentials in TVET, visit this https://tvettrainer.com/delivering-micro-credentials-in-tvet/
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
MATATAG CURRICULUM: ASSESSING THE READINESS OF ELEM. PUBLIC SCHOOL TEACHERS I...NelTorrente
In this research, it concludes that while the readiness of teachers in Caloocan City to implement the MATATAG Curriculum is generally positive, targeted efforts in professional development, resource distribution, support networks, and comprehensive preparation can address the existing gaps and ensure successful curriculum implementation.
2. COMMUNICATION STYLES
Aggressive
difficulty in seeing other people’s point of view
interrupts / monopolises communication exchange
achieves goals often at others’ expense
domineering / bullying / condescending
3. COMMUNICATION STYLES
Passive
indirect / hesitant / apologetic
trusts others but not self
difficulty in expressing own wants / feelings
allows others to make decisions for self
4. COMMUNICATION STYLES
Assertive
non-judgmental / trusts self and others
expresses honestly and directly
active listener
considers others’ feelings
confident / self-aware / flexible
5. Discuss and present (10 min)
Group 1: Define conflict and explain the two types of conflict.
Group 2: What are the causes of conflict?
Group 3: What are the five conflict management strategies?
Group 4: Explain what is constructive and destructive and how to
give constructive criticism.
Group Work
6. CONFLICT
Definition
A situation between two or more people in which one person
perceives that another person has negatively affected something
that the first person cares about.
Types of conflict
Functional
Dysfunctional
7. FUNCTIONAL DYSFUNCTIONAL
Functional conflict
Supports the goals of the group and improves its
performance
Serves organization’s interests
Promotes constructive/cooperative behaviour
8. FUNCTIONAL DYSFUNCTIONAL
Dysfunctional conflict
Hinders group performance
Threatens organisation’s interests
Wastes the organisation’s conflict resources and is
counterproductive
11. CRITICISM
What is criticism?
Constructive & destructive criticism
How to give constructive criticism
The Positive Negative Positive (PNP) sandwich
How to receive constructive criticism
12.
13.
14. MEETINGS
Types of meetings
Planning for meetings
Meeting participants
Good meeting manners
Barriers to effective meetings
15. TYPES OF MEETINGS
Formality
formal
semi-formal
informal
Purpose
information-giving
decision-making
problem solving
16. PLANNING FOR MEETINGS
Purpose of meeting
Notice of meeting
Agenda
Venue/setting
Seating arrangement
Audio-visual equipment
17. MEETING PARTICIPANTS
Participants
Chairperson
Secretary
Meeting members
Roles and duties of participants
before, during and after the meeting
18. GOOD MEETING MANNERS
Professional appearance
Positive body language
Contribute effectively and actively
Handle conflict or disagreement professionally
19. GOOD MEETING MANNERS
Give constructive criticism and
avoid destructive criticism
Take turns when speaking in a meeting
Arrive prepared and on time for meeting
20. BARRIERS TO
EFFECTIVE MEETINGS
Poor verbal skills
Inappropriate nonverbal skills
(e.g. body language)
Poor listening skills
Unwillingness to participate
21. FOLLOW-UP OF MEETING
Minutes of meeting
Purpose of minutes of meeting
Format
Writing style & language
22. QUIZ TIME
During a meeting, a new piece of information is provided to the
team which has major impact on the team's goals. The team
begins to break down. As the facilitator, what are your next
steps ?
Explain Aggressive, Passive and Assertive communication
styles.
Explain 2 factors you would need to consider when planning for
a meeting.
Explain 5 good meeting manners which would be crucial to the
success of a meeting.
23. QUIZ TIME
State and explain 3 duties of a chairperson during the meeting to
ensure a successful meeting.
State 2 standard items in an agenda and explain their purpose.
As a meeting secretary, you distributed the minutes of the previous
meeting to all those present at the meeting. You then resolved a
conflict between two meeting participants allowing the discussion to
continue amicably. During the meeting, you took down notes to write
the minutes later. When you noticed two participants who were
keeping very quiet during discussions, you invited them to contribute
ideas and participate in the discussion. You also summarised the
discussions at the end of each item.
Identify and explain two (2) things you did wrongly as a meeting
secretary.
24. QUIZ TIME
Sylvester Wee is in a management meeting to present his report
to Lionel Toh, Chairman of the meeting. One of the meeting
attendees, Ben Sim, sits with arms crossed and starts to talk
loudly and raise many questions as he disagrees with
Sylvester’s recommendations.
Sylvester calmly defends his proposal but Ben thumps his fist
on the table, points a finger at Sylvester and shouts, “That is a
dumb proposal. You think we have $10,000 to let them stay at
Raffles Hotel for one week?”
Briefly describe Ben’s communication style. Support your
answer with 3 examples from the scenario.
Ben’s criticism of Sylvester’s proposal appears harsh. How can
Ben make his criticism more constructive?
25. QUIZ TIME
Roger disagrees with you on the business proposal you have
suggested. He starts to frown and glares at you each time you
explain to him the details of the proposal. His voice starts to get
louder and shouts, “I don’t know why I hired you in the first
place!”
Identify and explain Roger’s communication style.
While you are offended by Roger’s behavior, you want to
continue to work with Roger as you wish to have a good
working relationship with him. Roger is also dependent on you
for your advice on the business proposal.
Suggest a suitable conflict management strategy that you can
use and explain why it is suitable.