This document is an exam for a Communication Skills course, consisting of two parts. Part A contains 10 short answer questions about topics like defining business communication, barriers to communication, feedback, memos, minutes, and proposals. Part B contains 5 essay questions about forms of business communication, skills for managers, writing a complaint letter, drafting an advertisement, parts of a technical report, and types of project reports. The exam tests students' understanding of key communication concepts and their ability to apply those concepts through written responses.

1. Reg. No. :
M.B.A. DEGREE EXAMINATION, AUGUST/SEPTEMBER 2017.
First Semester
DBA 1605 — COMMUNICATION SKILLS
(Common to M.C.A. Second Semester)
(Regulations 2007/2009)
Time : Three hours Maximum : 100 marks
Answer ALL questions.
PART A — (10  2 = 20 marks)
1. Define business communication.
2. State any two barriers of business communication.
3. What is feedback?
4. What is selective attention?
5. What are memos?
6. What are the major contents of the minutes of a meeting?
7. How would you ensure cohesion in a technical report?
8. What are the major rules to be followed in paragraph writing?
9. What is an appraisal report?
10. State the importance of an effective proposal for the successful implementation
of a project.
PART B — (5  16 = 80 marks)
11. (a) What are the different forms of business communication? Explain.
Or
(b) Describe in detail the different factors that facilitating communication.
Question Paper Code : BS2005

2. BS20052
12. (a) What are the communication skills that are needed for a successful
manager? Explain with examples.
Or
(b) As a communication manager, what would be the steps and measures
taken by you to improve the presentation skills of the employees of your
organisation? Explain.
13. (a) The mobile you have bought from an online store is not working properly.
Write a letter of complaint to the online store.
Or
(b) Draft an advertisement for the newspaper, seeking tender for running
the franchise of the fast food outlet owned by your organization.
14. (a) Explain in detail the different parts of a technical report.
Or
(b) What are the important guidelines to be followed while drafting a
technical report? Explain.
15. (a) Explain in detail the different types of project reports.
Or
(b) Give an appraisal report of your performance as a student of
management.
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