Communication involves the exchange of information between two or more parties to create understanding. It can be written, oral, formal through official channels, or informal through unofficial connections. Effective communication requires understanding the audience, conveying the appropriate information clearly and concisely, and providing feedback. Both written and oral communication have advantages like creating records and allowing interaction, but can also pose challenges in interpretation and lack of clarification without feedback. Formal communication flows through official reporting lines while informal communication occurs through personal relationships. Developing strong written and oral skills is important for business interactions and relationships.
Business communication -Assignment - Kerala UniversityNijaz N
1. Why do we communicate? What benefits does effective communication give you? How is the effectiveness of communication evaluated?
2. Discuss communication as a two-way process of exchange of information.
3. Discuss the important barriers in the communication process. Give practical examples of failures of communication arising from the different communication barriers.
4. Do you agree that, in its final form, communication is a manifestation of the personalities of both the sender and the receiver? Discuss.
5. How does group communication differ from mass communication? Does this difference between these two forms of communication demand greater care on the part of communicator (Sender)? Discuss.
Business communication -Assignment - Kerala UniversityNijaz N
1. Why do we communicate? What benefits does effective communication give you? How is the effectiveness of communication evaluated?
2. Discuss communication as a two-way process of exchange of information.
3. Discuss the important barriers in the communication process. Give practical examples of failures of communication arising from the different communication barriers.
4. Do you agree that, in its final form, communication is a manifestation of the personalities of both the sender and the receiver? Discuss.
5. How does group communication differ from mass communication? Does this difference between these two forms of communication demand greater care on the part of communicator (Sender)? Discuss.
Effective communication requires trust in you, your message and your delivery. Effective business communication skills are vital to successful co-worker and customer interactions.
This is material giving the basics of communication in the office place in general and written communication in particular. It is not advanced material
Communication plays an important role in everything we do in life. However, being able to communicate in a different language is even more important. Nowadays, business English is the language of communication. Consequently, mastering this language is part of the competence required to success in business communication.
Effective communication requires trust in you, your message and your delivery. Effective business communication skills are vital to successful co-worker and customer interactions.
This is material giving the basics of communication in the office place in general and written communication in particular. It is not advanced material
Communication plays an important role in everything we do in life. However, being able to communicate in a different language is even more important. Nowadays, business English is the language of communication. Consequently, mastering this language is part of the competence required to success in business communication.
Importance of business communication, it’s essential for the success of any organization. It allows companies to establish and maintain relationships with customers, suppliers, and stakeholders, and to ensure that everyone is aware of goals, expectations, and outcomes.
There are four main types of business communication, we will discuss in this article. All types of business communication are important for the success of an organization.
By understanding the different types of communication and their importance and using them effectively, companies can improve their communication channels, enhance collaboration, and achieve their business goals.
What is Business Communication?
Business communication refers to the exchange of information, ideas, messages, and data within and outside an organization to facilitate its smooth operation and achieve specific objectives. It plays a critical role in the daily functioning of a business, influencing decision-making, employee collaboration, customer relationships, and overall success.
Effective business communication encompasses various methods, both verbal and written, and is essential for conveying information, building relationships, and achieving goals in the corporate world.
TYPES OF COMMUNICATION IN BUSINESS COMMUNICATIONjyyothees mv
Types of communication: Verbal – Oral Communication: Advantages and Limitations of Oral Communication, Written Communication – Characteristics, Advantages & Limitations This concept inludes Non-verbal Communication: Sign language – Body language – Kinesics – Proxemics – Time language and Hepatics: Touch language.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
Management CommunicationManagement Communication .docxinfantsuk
Management Communication
Management Communication 11
1. Explain effective communication norms in a business setting
The idea that people need to have feedback, appreciation and information is a good basis for understanding how and why excellent business communication is important and compelling for success. In fact, not only do they need it for appreciation, they need it to continue to be effective and be successful. If we do not give feedback and communicate we will lose our influence and cut into creating successful results. Some of the basic business communication norms include responding to business needs. These needs include returning phone calls, following up on a request, listening intently, appreciative communication, and clear communications with details and directions, doing what you say you will do, remembering what is important to them, and valuing what is most important to them (Thompson, 2009).
Our communication styles and methods are being stretched to the limit by email, technology, lack of time and demands on our ability to do so much in our days.
Email – not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver.
Cell phones – the ring tones that are available now are fun outside of the office, networking situations, client lunches, etc. Put them on vibrate or shut them off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your conversations no matter how stimulating you think they might be.
Returning phone calls –Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long.
Handshake, body language and eye contact – ask a friend to shake hands with you and then ask them to give you feedback. Firm is good. Learn to look at a person when they
are speaking. A good part of our non verbal communication is our body – watch what your body is saying about you.
Business cards – get one and have them with you at ALL times. Do include an address, email and phone number. Name and what you do – a title is very good. If your company does not provide a business card, get one for yourself anyway.
2. Describe the role of interpersonal communication both as a manager and as an employee. What specific techniques have you used to overcome barriers to communication? Be sure to specify your role in the communication.
Role of Interpersonal Communication
Interpersonal communication plays a vital role in the business organization, is essence without communication one can't think of the existence of organization in real world. Followings are t ...
2. Communication may be defined as exchange of facts , ideas , opinions or
emotions between two or more persons to create common ground of
understanding.
“Communication is the process of passing information and understanding
from one person to another”.
What is Communication ??
3. The term Communication has been derived from the Latin word
communis that means common. Thus to communicate means to make
common or to make known. This act of making common and known is
carried out through exchange of thoughts, ideas or the like. The
exchange of thoughts and ideas can be had by gestures, signs, signals,
speech or writing. People are said to be in communication when they
discuss some matter, or when they talk on telephone, or when they
exchange information through letters.
It is the transfer of information from a sender to a receiver with the
information being understood by the receiver.
A proper understanding of information is one very important aspect of
communication.
Introduction :
4. Establish goals.
Develop plans for achievement of goals.
To effect change, internal functioning & influence actions
Organize human and other resources in the most effective and
efficient ways.
Select, develop and appraise members of the organization.
Lead, direct, motivate and create a climate in which people want
to contribute.
Control performance.
Purpose of Communication :
5. Types of Communication :
WRITTEN AND ORAL COMMUNICATION
FORMALAND INFORMALCOMMUNICATION
6. Communication is a part and parcel of everyday life. It is one of
the most essential and integral part of our existence, and the
absence of communication can lead to many problems and
misunderstandings.
In order to have an effective dialog, it is necessary that effective
communication skills be developed. Communication can be
divided into verbal and non verbal.
Verbal communication means any communication that involves
spoken words or sounds.
Non verbal communication includes any communication that does
not use oratory media for communication.
Meaning Of Written Communication :
7. Written communication involves the use of written words to send message
from one point to another. Written communication is important foray
business entity to carry out the daily business activities.
It helps in maintaining records of business transactions.
Written communication like brochures and catalogs help companies to
showcase their products effectively.
Print advertisements help to market products.
Written documents can serve as evidence in a court of law if and when
required.
Written words are believed more than spoken words. Its just human
psychology to believe something that we see in writing than something
someone says.
Personal written communication like letters, emails, post cards, greeting
cards, etc., have their own charm and special meaning to the ones sending
and receiving them.
Importance of Written Communication :
8. The importance of effective written communication skills cannot be
stressed enough.Written communication plays a major role, especially in
the corporate world. Hence, it is doubly important to have good written
communication skills in the workplace. Business writing or any other form
of written communication can be very simple for those who follow the
guidelines that are given below.
Audience:The audience is mainly what determines the content to be
written. Once you have an idea about who is the intended audience, you
can judge for yourself what other necessary steps need to be taken to
ensure the completion of the communication cycle, which is, after all, the
intention of any piece of communication.
Information:The basics of communication should be covered in your piece
of written communication.This is basically almost the entire information
that you wish to give the reader. However you present the data, these
points need to covered, only then is it an effective way of communication.
How to Improve Written Communication Skills:
Continued…
9. Tone: Deciding the tone of your communication depends on the audience to a
large extentTones can vary from casual, semi formal to formal, depending on
who your communicating with and what you intend to communicate.
Length: Knowing when to stop applies to written communication skills as
well.You cant just keep rambling on and on, when not required.The beauty of
effective written communication can be seen in its presentation. How well
and how concisely you manage to accommodate all the information that you
need to give is what shows how proficient your written communication skills
are.The key is tube clear, concise and correct. But this does not necessarily
mean that you cut short on something that requires to be explained in detail.
10. Time consuming
Lack of feedback
No guarantee how reader will interpret it
Costly process
Lack of clarification
Advantages : Disadvantages :
Provide a tangible and verifiable
record.
Record can be stored for an
indefinite period of time.
Permanent in nature
Accurate and assigning of
responsibilities.
11. Developing the oral communication skills, holds great importance in interacting
properly with people. The communication process which is carried out by means of
spoken words is referred to as oral communication.
In today's world, development of different media has led to the communication
process to take place by different means such as telephones, teleconferences and
video conferences.
Face-to-face meetings and speeches were the main forms of communication in
earlier times.
Effective listening in the workplace is important just like speaking.
Meaning Of Oral Communication :
12. Skills Required for Oral Presentation, the quality of text being prepared and the
way it is presented are equally important. An organized text presentation allows
the orator to proceed smoothly from point-to-point. Presenting relevant data
through the presentation is first and foremost point to be kept in the mind. The
speech/presentation should be interactive.
It is necessary to develop oral communication skills to survive in today's world.
Individual and business relations can be developed and maintained with the help
of these skills.
Skills Required for Oral Presentation :
13. Time - saving device.
Interaction
Ample scope
Economic in nature
Feedback
Retained in record books
Advantages : Disadvantages
Lack of time.
Lack of legal validity
Misunderstanding
Effectiveness
14. Written communication is very common in business situations, so its important for
small business owners and managers to develop effective written communication
skills.
Oral communication describes any type of inter-action that makes use of spoken
words, and it is a vital, integral part of the modern business world. For oral
communication to be effective, it should be clear, relevant, tactful in phraseology
and tone, concise, and informative. A good oral presentation will include transitional
phrases to help listeners move through the material, and will not be overly longer
technical.
Conclusions of Written and oral Communication :
15. The process of sharing official informatation with others who
need to know it.
According to the prescribed patterns depicted in an
organization chart.
Flows through formal channel.
Also known as line of command.
Formal Communication :
17. Base of informal relation between two or more individuals.
Also known as grapevine.
Not planned and organized.
May be both official or personal.
Based on friendship or acquaintance.
Informal communication :