Principle of effective
business communication
Introduction
The exchange of ideas, news and views
in connection with the business among
the related parties is called business
communication. To make this
communication effective we should
follow some principles. A fundamental
truth or proposition that serves as the
foundation for a system of belief or
behavior or for a chain of reasoning. So
we may said that principle of business
communication is the guidelines which
is used to make a communication
effective.
Six ‘C’s To
make a
communica
tion
Effective
Clarity
Completeness
Conciseness
Consideration
Courtesy
Correctness
Clarity
1. Clarity of thought
2. Clarity of expression
Clarity of thought
1.what is the objective of
communication ?
2.What is to be communicated ?
3.Which medium will prove to
be the most suitable for this
purpose ?
4. How to clarify thinking ?
Clarity of thought
5. How to organize thinking ?
6. If it is unpleasant news to
others, what reaction should
come towards him ?
7. How to persuade others ?
8. How to manage subordinate
through expressing clear
expression ?
Clarity of Expression
1. Use single
word
2. Avoid slander
and libel
3. Use technical
words
Clarity of Expression
4. Avoid ambiguity
 Misuse of personal pronoun
 Indecisive placing of adverb
 Inductive use of adjective
 Faulty pronunciation
 Wrong use of inverted comma
 Mistakes in spelling
 Limitation of listener capturing power
 Noise
Clarity of Expression
5. Use simple
words
6. Use verb
for noun
7. Use concrete
expression
8. Use active
voice
Clarity of Expression
9. Avoid the use of
jargon
10. Avoid excessive use
of infinitive
11. Avoid double entry
12. Use short sentence
1. While answering a letter,
make it sure that you have
answered all the questions.
2. Check for the 5W
questions
A concise message saves time of
both the sender and the receiver.
Conciseness, in a business
message, can be achieved by
avoiding wordy expressions and
repetition. Using brief and to the
point sentences, including
relevant material makes the
message concise. Achieving
conciseness does not mean to
loose completeness of message.
"Conciseness saves time.”
1. Adopt the you
attitude
2. Avoid gender bias
3. Emphasize positive,
pleasant facts
4. Impart Integrity to
your message
Courtesy
1. Answer the letter
promptly
2. Omit irritating
expression
3. Apologies
Sincerely for an
omission
4. Courtesy in
various types of
communication
Courtesy
5.Horizontal
Communication
6. Up ward
communication
7. Downward
communication
Correctness
1. Give correct facts
2. Send message at
correct time
3. Sent massage in
correct style
Conclusion
At last we may say that
effective communication is
such a communication which
helps us to get feedback
from our receivers. For
making a communication
effective it is needed to
maintain all the guidelines or
principles those are
described before.
For any needs and Suggestions
S.M. Rakib
facebook.com/smrakib247
twitter.com/smrakib247
linkedin.com/in/smrakib247
instagram.com/smrakib247
smrakib247@gmail.com
Slide for SlideShare community
Principle of business communications
Principle of business communications
Principle of business communications

Principle of business communications

  • 1.
  • 2.
    Introduction The exchange ofideas, news and views in connection with the business among the related parties is called business communication. To make this communication effective we should follow some principles. A fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning. So we may said that principle of business communication is the guidelines which is used to make a communication effective.
  • 3.
    Six ‘C’s To makea communica tion Effective Clarity Completeness Conciseness Consideration Courtesy Correctness
  • 4.
    Clarity 1. Clarity ofthought 2. Clarity of expression
  • 5.
    Clarity of thought 1.whatis the objective of communication ? 2.What is to be communicated ? 3.Which medium will prove to be the most suitable for this purpose ? 4. How to clarify thinking ?
  • 6.
    Clarity of thought 5.How to organize thinking ? 6. If it is unpleasant news to others, what reaction should come towards him ? 7. How to persuade others ? 8. How to manage subordinate through expressing clear expression ?
  • 7.
    Clarity of Expression 1.Use single word 2. Avoid slander and libel 3. Use technical words
  • 8.
    Clarity of Expression 4.Avoid ambiguity  Misuse of personal pronoun  Indecisive placing of adverb  Inductive use of adjective  Faulty pronunciation  Wrong use of inverted comma  Mistakes in spelling  Limitation of listener capturing power  Noise
  • 9.
    Clarity of Expression 5.Use simple words 6. Use verb for noun 7. Use concrete expression 8. Use active voice
  • 10.
    Clarity of Expression 9.Avoid the use of jargon 10. Avoid excessive use of infinitive 11. Avoid double entry 12. Use short sentence
  • 11.
    1. While answeringa letter, make it sure that you have answered all the questions. 2. Check for the 5W questions
  • 12.
    A concise messagesaves time of both the sender and the receiver. Conciseness, in a business message, can be achieved by avoiding wordy expressions and repetition. Using brief and to the point sentences, including relevant material makes the message concise. Achieving conciseness does not mean to loose completeness of message. "Conciseness saves time.”
  • 13.
    1. Adopt theyou attitude 2. Avoid gender bias 3. Emphasize positive, pleasant facts 4. Impart Integrity to your message
  • 14.
    Courtesy 1. Answer theletter promptly 2. Omit irritating expression 3. Apologies Sincerely for an omission 4. Courtesy in various types of communication
  • 15.
  • 16.
    Correctness 1. Give correctfacts 2. Send message at correct time 3. Sent massage in correct style
  • 17.
    Conclusion At last wemay say that effective communication is such a communication which helps us to get feedback from our receivers. For making a communication effective it is needed to maintain all the guidelines or principles those are described before.
  • 18.
    For any needsand Suggestions S.M. Rakib facebook.com/smrakib247 twitter.com/smrakib247 linkedin.com/in/smrakib247 instagram.com/smrakib247 smrakib247@gmail.com Slide for SlideShare community